C300 MXF import fails across CS6

[theyellowrubberduck]

I am having trouble with footage shot with the Canon C300.

In Premiere, Prelude, & Media Encoder Ingest/Import fails with 'generic error' or 'unable to read xmp'

I can play the footage in Resolve 9, & in VLC.

I have tried transcoding it using Pavtube MXF Converter.

When transcoded to MPEG2 the ingest/import still fails.

When transcoded to WMV it can then be ingested/imported.

Has anyone else experienced this?

Anyone have a solution?

Thank you community 🙂

[josephs51576386]

What version of Premiere are you using?

[theyellowrubberduck]

Premiere pro cs 6.

[josephs51576386]

Try updating to 6.0.2

[Stephen_Spider]

I'm using Cannon .mxf on CS5.03, CS5.5.1, and CS6.02 without issue.

I'm able to import the files through P-Pro media browser in CS 5.5 and CS6.020 and edit natively.

I'm able to inmport the native mxf files and edit in CS 5.03

Adobe bridge and Adobe media encoder can see and employ the files as well.

The camera is an XF100, but I believe that it uses the same XF codec that the C300 uses.

[theyellowrubberduck]

I am running 6.0.2

In Premiere I get the errors "File format not supported" and impressively

vague "The importer reported a generic error".

Thanks for your responses, appreciate it.

It is not a file or codec problem as they play in other software.

I'd love to hear from someone who is shooting C300 & using Prem CS6 so I

know it is specific to my installation.

Mark

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I want to murder Google by making it impossible to make a killing off

AdSense. Total Googleplex slaughter!

[Stephen_Spider]

And you are importing the .mxf file?

Did you copy the entire CF card contents to your media drive?

[theyellowrubberduck]

I have copied the entire card, amd also used XF Utility backup to transfer

the footage to my HD.

i have tried to import individual files, & import folder.

[Stephen_Spider]

Well import folder will bring up the File format not supported warning, because there are folder structure and meta info files in there that shouldn't be imported. However, you should be able to import a .mxf, otherwise I'd say your Premiere install is bad.

Of course this is again predicated on the assumption that the XF100  and C300 use the same codec, which I think they do.

[josephs51576386]

Are you using the media browser? Or just the standard import method?

If you're not using the media browser try using it to import your footage and set the media browser to view as "cannon xf".

Here is a link on using the media browser (not the standard import method)

http://helpx.adobe.com/content/help/en/premiere-pro/using/transferring-importing-files.html#import_f...

Although if you've already tried this then just disregard my post.

[theyellowrubberduck]

Both have the same error.

[Guest]

I can confirm I've been editing C300 mxf footage successfully. I import files using Media Browser.

CS6.02 (been using Premiere since CS6).

This is on a MacPro 4.1, 2.8Ghz Quad, OS10.6.8, 10Gb RAM, NVidia GTX285, Blackmagic Decklink Studio.

All drivers updated.

Since the upgrade to CS6.02 a few days ago I've experienced some lag when stopping play in the timeline, but this is not confined to Canon C300 files.

[theyellowrubberduck]

So Mac works.

Good to hear.

Anyone got Windows working ?

[UlfLaursen]

I have XF100 and XF300 footage working flawlessly in 6.02 on windows.

I guess it is the same codec as C300.

It as always worked since 5.5, but had some tearing issues in 6.0 and 6.01, but all is fine in 6.02

Ulf

[UlfLaursen]

Have youtied reinstall?

Uninstall

Run adobe ceaner tool 

Http://www.adobe.com/support/contact/cscleanertool.html

Reinstall

Ulf

[theyellowrubberduck]

It was a clean 6.01 install.

Didn't work.

Updated to 6.02, didn't work.

I'm downloading new installers now, uninstalling, running the cleaner, then

trying again.

Mark

[UlfLaursen]

Hope it works out for you, Mark.

Ulf

[wfmc_staffer]

You may need to re-load your OS if there are any hard to find codec conflicts.

[theyellowrubberduck]

The footage plays in all non-adobe software such as VLC, GOM, PavTube,

Resolve etc.

Don't think there is a codec problem.

I will install Adobe Media Player & see if it can play though...

Mark

[wfmc_staffer]

theyellowrubberduck wrote:

The footage plays in all non-adobe software such as VLC, GOM, PavTube,

Resolve etc.

Don't think there is a codec problem.

I will install Adobe Media Player & see if it can play though...

Mark

Because it works in a media player does not mean that you don't have a codec conflict. The adobe media player will not solve your issue. It is a discontinued product from adobe that they shelved two years ago. It was a flash player.

[theyellowrubberduck]

Can you give an explanation of how it could be a codec problem despite it

playing in all other programs?

[wfmc_staffer]

Codec packs are notorious for bricking editing systems, while they may or may not affect players. Players and editors can also employ separate decoders for the same codec.

If you know of any 3rd party or shady codec packs added to the system, it might be as simple as uninstalling it. It might be as pervasive as to make you need to wipe your system drive and start from scratch.

[theyellowrubberduck]

It is a clean install with no codec packs installed.

After further testing I've found it is an MPEG2 error.

No MPEG2 file plays.

Mark

[Transparency_Bear]

This problem has not yet been resolved. Some C-300 files I've been working with were cleared out of a project, and when trying to reimport the .mxf's I get the same, "generic error." Clean install of CS6.0.2, and files should be the same XDCam MPEGs that Premiere natively supports. The files cannot import through the Import function or by Importing through the Media Browser.

[theyellowrubberduck]

Are you using a trial version ?

On Oct 16, 2012 9:08 PM, "Transparency_Bear" <forums_noreply@adobe.com