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Adobe Premiere Pro.exe and Dynamiclinkmanager.exe *32  not stopping after closing PP CS6.03

Sep 13, 2012 1:06 PM

PP 6.03 will not restart after closing program.  When I try to re-start nothing happens when clicking on the PP6 icon. Looked in task manager and found that Adobe Premiere Pro.exe and Dynamiclinkmanager.exe *32  are not stopping after closing program. Once I manually stop the processes PP will restart as normal. This is on Win 7 Sp1, HP Elitebook 8760W Matrox MXO2 LE. Also Audio meters are not active during capture, can't change clip name during capture.

1899 Views   13 Replies   Latest reply: Matrox support, Oct 25, 2012 10:37 AM
 
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  • Harm Millaard
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    1. Harm Millaard,
    Sep 13, 2012 1:17 PM   in reply to canino video
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    PP 6.03 is not out yet. What is Dynamiclinkmanager.exe*32?

     
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  • canino video
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    2. canino video,
    Sep 13, 2012 2:15 PM   in reply to Harm Millaard
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    Sorry, suposed to be 6.02. Dynamiclinkmanager is only unning when I start PP6.02, so it has to be related. C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6    If you stop the Process Tree for PP6.02, the Dynamiclinkmanager stops too.

     
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  • Jim Simon
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    3. Jim Simon,
    Sep 13, 2012 10:16 PM   in reply to canino video
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    Same thing happens to me.  Haven't found a solution yet.  Someone here claimed to have solved the issue, but never posted his fix.

     
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  • canino video
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    4. canino video,
    Sep 14, 2012 12:48 AM   in reply to Jim Simon
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    Ok, so I see it takes over 2G of available ram with it when it stays open. Kind of a major bug I'd say. 5.5 Did NOT do this, don't know about earlier versions of 6 or not. There has to be others out there that are seeing this. Please reply so we can get something done about this.

     
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  • canino video
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    5. canino video,
    Sep 14, 2012 3:05 PM   in reply to canino video
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    Another day no answer. I hope Adobe is listening because this is a very large memory leak. Also I wish the other poster that claims to have a fix for this would tell us what he did.

     
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  • canino video
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    6. canino video,
    Oct 15, 2012 3:40 PM   in reply to canino video
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    Just bumping this back up as there has been no answer yet.

     
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  • Jim Simon
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    7. Jim Simon,
    Oct 15, 2012 6:39 PM   in reply to canino video
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    I have noticed it doesn't happen as much (at all?) since the 6.0.3 update.

     
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  • canino video
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    8. canino video,
    Oct 16, 2012 6:04 AM   in reply to Jim Simon
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    Good, I'll give it a shot!

     

    Sent from my iPad

     
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  • elcuad
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    9. elcuad,
    Oct 23, 2012 11:16 AM   in reply to Jim Simon
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    Hey,

     

    I still have the memory leak after 6.03 update too. You can see the ram fillin up as you scrub through the timeline and during playback; after you stop, memory is not dumped. Hmmmmm - Nvidia Drivers?

     

    Quadro 2000 (latest Nvidia drivers)

    No Black Magic or Matrox cards

    16 gigs ram

    xw8400 dual Quad core

    Video drive raid

     
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  • Matrox support
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    10. Matrox support,
    Oct 24, 2012 1:02 PM   in reply to elcuad
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    Hello Elcuad,

     

    Can you please indicate which MXO2 driver you have installed?

     

    Matrox support agents can remotely connect to your system and help troubleshoot. Please feel free to call 866-270-4641 or email mxosupport@matrox.com for assistance.

     
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  • elcuad
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    11. elcuad,
    Oct 24, 2012 5:40 PM   in reply to Matrox support
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    Hello, sorry, I do not have a Matrox box connected, I'm software only.

     
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  • canino video
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    12. canino video,
    Oct 24, 2012 6:14 PM   in reply to elcuad
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    I have MXO2 LE tried 6.03 same problem, but am using other drivers if that's any help.

     

    Clement Canino

     

    Canino Video Services

     
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  • Matrox support
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    13. Matrox support,
    Oct 25, 2012 10:37 AM   in reply to canino video
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    Hello Elcuad, and Canino video,

     

    Please verify the following steps and report back  your findings:

     

    - uninstall the currently installed MXO2 effects and drivers

    - go to control panel - user accounts - and locate the account you are using, then drop down the UAC level all the way, ok and reboot

    - download our 7.02 driver with Internet Explorer, followed by our effects

    - after the files are downloaded, right click each file, go to properties, and confirm they are not blocked, if they are click the unblock button

    - reinstall the Matrox driver, again, the one we just downloaded, followed by the effects, reboot

    - go to start, all programs and locate the premiere icon, hold shift and ctrl keys down, and launch this particular icon, keeping the keys down until the application opens up

    - please build a new project and try it out

     
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