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LindaSue365
LindaSue365
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flash player 11.4 keeps asking for reinstall

Sep 11, 2012 11:35 AM

Tags: #flash #windows #11 #failed #flash_player #installation #activation #flash_player_11 #installation_failure

I have Windows 7-64bit and IE 9. A few days ago, I got a popup asking if I want an Adobe Flash update. I answered Yes, and it supposedly installed successfully; yet, every time I go into a page with flash, Adobe tries to reinstall the same update again and again. Chrome works fine, but some websites only render properly in IE. I've so far spent two days on this. It's driving me crazy!


Steps I took to in an unsuccessful attempt to resolve:

 

 

  • I ran cCleaner64 for both the laptop users, to delete all temp files. Also ran it on the registry.
  • I ran Norton quickscan.
  • I turned off Norton's firewall & antivirus,and disabled all SpywareBlaster protection.
  • I ran SuperAntiSpyware and Malwarebytes quickscans.
  • Restarted.

 

  • Reset Internet Zone to its defaults. Turned off IE SmartScreen filter. Enabled Protected Mode. Again, I turned off Norton's firewall & antivirus.
  • I reinstalled Java.
  • I reinstalled Flash Player from Adobe.com,allowing Adobe to install updates automatically.
  • I closed IE.
  • I reenabled Norton
  • I tried with IE 8. Same problem.

 

  • I disabled Norton and Protected Mode.
  • I uninstalled and reinstalled Flash Player again. Same problem.

 

  • Turned on Protected Mode. Same problem.
  • Updated to IE 9 and tested. Same problem.
  • Turned on SmartScreen filter.

 

Please help!!!

16336 Views   13 Replies   Latest reply: LindaSue365, Jan 30, 2013 6:25 PM
 
Replies
  • RickCP
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    1. RickCP,
    Sep 11, 2012 5:09 PM   in reply to LindaSue365
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    Woao... it seems you've unluckily tried too many changes already. Lets start where you ended:

    LindaSue365 wrote:

     

    I have Windows 7-64bit and IE 9...

    - - - - - - - - - - - - - - - - - - - - - - -

    • I reinstalled Java. <-------------------------------------- What version?
    • I reinstalled Flash Player from Adobe.com <---------- What version?

     

    • I disabled Norton and Protected Mode.
    • I uninstalled and reinstalled Flash Player again. Same problem.

     

    • Turned on Protected Mode. Same problem.
    • Updated to IE 9 and tested. Same problem.
    • Turned on SmartScreen filter.

     

    Try from here >

    < Enabling Flash Player in Internet Explorer 9 >

      http://forums.adobe.com/thread/885448?tstart=0

    < ActiveX Filtering in Internet Explorer 9 >

      http://forums.adobe.com/thread/867968?tstart=0

     

    < How do I do a clean install of Flash Player? >

      http://forums.adobe.com/thread/92How do I do a clean install of Flash Player?8315?tstart=0

     

    < Installation problems | Flash Player | Windows >

      http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html

     

    Please tell us how it goes - Good Luck!

     
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  • LindaSue365
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    2. LindaSue365,
    Sep 11, 2012 5:53 PM   in reply to RickCP
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    Thanks, RickCP,

     

    I have Java 7, Flash Player 11.4.402.265, Active X Filtering is off.

     

    As you can see from my original post, I already did a clean reinstall.

     

    How can I check my permissions, please?

     

    Thanks again.

     
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  • Sunil_Bhaskaran
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    3. Sunil_Bhaskaran,
    Sep 11, 2012 11:29 PM   in reply to LindaSue365
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    Hi,

     

    Could you please follow the steps provided in this post? http://forums.adobe.com/message/4323109#4323109

     

    Thanks,

    Sunil

     
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  • LindaSue365
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    4. LindaSue365,
    Sep 12, 2012 10:05 PM   in reply to Sunil_Bhaskaran
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    Thank you for your help. The permissions seem to have been the problem.

     
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  • lokikffh
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    5. lokikffh,
    Sep 14, 2012 8:44 AM   in reply to LindaSue365
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  • LindaSue365
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    6. LindaSue365,
    Sep 19, 2012 2:22 PM   in reply to lokikffh
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    Thanks, lokikffh,

     

    As I indicated, the permissions seem to have been the problem, so your response was VERY helpful.

     

    Resolved.

     
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  • VinceG77
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    7. VinceG77,
    Oct 19, 2012 3:45 AM   in reply to LindaSue365
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    Hello,

     

    I have the same problem with Flash Player and was wondering if anyone could help me. I ran the script to update to permissions but since I am on a spanish platform I had to change all the adminitrators to "administradores" and the users to "usuarios" however there are a few lines granting the user user permissions such as:

     

    subinacl /subkeyreg HKEY_CLASSES_ROOT\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2} /grant=user=r

     

    and I'm wondering to what user does that apply, the one under which we are running the script?

     

    I have tried to run this script on a couple of affected machine but to no avail so I am inclined to think that this part of the script has to be modified for the spanish platform.

     

    I would really apreciate any help on this, thanks in advance.

     

    Vincent

     
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  • Chris Campbell
    8,778 posts
    May 4, 2010
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    8. Chris Campbell,
    Oct 22, 2012 11:38 AM   in reply to VinceG77
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    Hi Vincent,

     

    They should be granted to the names "administrators", "system" and "users".  From what I can tell, "users" is a generic account that should apply to everyone on the system.

     

    You might also want to try temporarily disabling Internet Explorer's protected mode to see if that makes a difference.

     

    Thanks,

    Chris

     
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  • VinceG77
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    9. VinceG77,
    Oct 25, 2012 4:43 AM   in reply to Chris Campbell
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    Hi Chris,

     

    thanks for taking the time to answer but I'm not sure I understand, the script is granting permissions to several users or groups and one of these users is called user (whithout the s like the line in my first post). The only part of the script that does not work is when it references this user. I'm not even sure if it is important or not but the fact is that running the script does not resolve the problem.

     

    I haven't tryed yet disabling Protected Mode yet, I'll get round to it and post pack the results.

     

    Thanks,

     

    Vincent

     
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  • Chris Campbell
    8,778 posts
    May 4, 2010
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    10. Chris Campbell,
    Nov 2, 2012 5:28 PM   in reply to VinceG77
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    Hi Vincent,

    This looks to be a typo on my part.  From the documentation, this group should be named "users" on English systems.  Thank you for pointing this out, I'll correct this now.  Where you able to try the protected mode or work around this issue?

     

    Thanks,

    Chris

     
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  • VinceG77
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    11. VinceG77,
    Nov 7, 2012 7:39 AM   in reply to Chris Campbell
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    Hi Chris,

     

    thanks for clarifying this, I had tried the protected mode but no luck. However we are trying out the new version of Flash Player and so far so good, this issue seems to be fixed.

     

    Thanks for your reply.

     

    Vincent

     
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  • LindaSue365
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    12. LindaSue365,
    Jan 26, 2013 11:15 PM   in reply to VinceG77
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    I had not posted here since September, and my flash worked fine all that time. Suddenly, the same old problem came back: Adobe repeatedly kept asking to reinstall flash. I am running Win7-64bit, and I did the steps below:

     

    1. Uninstalled flash player, via Adobe's uninstaller.
    2. Ensured ActiveX Filtering (under IE safety tab) was off. Closed IE.
    3. Restarted my system.
    4. Deleted flash folders in the 4 locations mentioned in Adobe's clean-install page.
    5. Downloaded flash installer.
    6. Disabled Norton.
    7. Ran flash installer. Chrome (my default browser) opened with the message that I now have Flash.
    8. Reenabled Norton.
    9. Installed subinacl.msi from http://forums.adobe.com/message/4323109#4323109
    10. Ran reset_fp11.bat as Administrator.
    11. Went into IE9-32bit and tried to get to Flash settings via http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager.html. BUT THE SETTINGS PANEL AREA IS BLANK. So I tested whether I have the latest flash. I do have it, but I cannot change the settings!
    12. I tried to get into the settings panel via Chrome, but the page said, "This content requires Flash." But when I then click on "Get Adobe Flash", I'm told I have it already.

     

     

    ARGHHH! Please help! Thank you.

     
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  • LindaSue365
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    13. LindaSue365,
    Jan 30, 2013 6:25 PM   in reply to LindaSue365
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    It took me all day, but I fixed this issue. I won't know till the next release of Adobe flash whether the next update won't corrupt my fix.

     
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