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Why are my documents printing incorrectly since I upgraded from InDesign CS4 to CS6?

Sep 13, 2012 11:06 AM

I recently replaced the HD on my MacBook Pro (successfully) and then upgraded from InDesign CS4 to CS6. All appears to work perfectly, except that my documents won't print correctly. On a landscape document, the first page will print correctly but the subsequent pages will be rotated. They print correctly if I send them to print one page at a time, or if I export to a PDF file first. I've tried moving and renaming the InDesign Defaults and InDesign SavedData files, after having used the re-boot method initially. I also re-installed the printer driver, re-added the printer, and re-booted everything multiple times. The last thing I tried was exporting one of the offending documents to an IDML file. I then opened that file and tried to print, but the result was the same. What else can I try? I'm a professional designer, so this is a huge problem for me. I would greatly appreciate some help in resolving this.

 

Laura

1603 Views   8 Replies   Latest reply: lauragilbertdesign, Sep 14, 2012 11:40 AM
 
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  • Kalajda
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    1. Kalajda,
    Sep 13, 2012 1:23 PM   in reply to lauragilbertdesign
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    Hi. I use to print from exported pdf not directly from Indesign, because I do not have postscript printer. I do not think it is annoying approach. (PC, Vista)

     
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  • lauragilbertdesign
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    2. lauragilbertdesign,
    Sep 13, 2012 7:08 PM   in reply to Kalajda
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    Kalajda, printing from PDF is a good temporary workaround but I need to be able to print directly from InDesign. For example, the Print Booklet feature doesn't work with PDFs, which is what I need with my current project. I'm still hoping for some useful tips to correct this issue.

     
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  • Kalajda
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    3. Kalajda,
    Sep 14, 2012 12:25 AM   in reply to lauragilbertdesign
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    I am sorry not to bring real solution again, because I have not been working on MAC for quite a long time. And it is hard to find after such a deep cleaning of prefs etc. real reason of this behaviour. I can offer workarround again - to print booklet into postscript and distil printable pdf from it. Is it possible to check whether your printer driver is most recent version? Is it part of system or is possible to install it independently? (I am "just" PC user now and I lost opportunity to use my scanner by moving from XP to Vista due to driver problems.) JK

     
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  • lauragilbertdesign
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    4. lauragilbertdesign,
    Sep 14, 2012 9:39 AM   in reply to Kalajda
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    That is a good suggestion for printing to a booklet, thanks. I did check that I have the latest printer driver for my printer/RIP by calling the support desk at the leasing company. My printer is a 5-year-old Canon ImageRunner C2880 with a Fiery RIP. I haven't upgraded my operating system. Really, the only thing that has changed is the version of InDesign.

     
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  • Peter Spier
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    5. Peter Spier,
    Sep 14, 2012 9:52 AM   in reply to lauragilbertdesign
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    InDesign is somewhat notorious for not getting along well with some printers, and the list seems to change from version to version.  Usually exporting to PDF and printing that turns out to be the solution (and sometimes turns out to be faster than printing direct -- ID is not exactly a speed cahmp in the print dept.)

     

    Making PDF from Print Booklet is a pain, especially on a Mac, so you might find it easier to use an imposition script, or maybe the full-blown plugin from Steve Sterling: http://idimposer.com/

     
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  • lauragilbertdesign
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    6. lauragilbertdesign,
    Sep 14, 2012 10:00 AM   in reply to Peter Spier
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    That's good to know, Peter. It's annoying that Adobe couldn't make their product work correctly, but good to know there's possibly nothing else I can do. I think I can live with making PDFs from the Print Booklet function since I don't need it every day, but it's good to know I can use the script. Thanks!

     
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  • Peter Spier
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    7. Peter Spier,
    Sep 14, 2012 10:08 AM   in reply to lauragilbertdesign
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    lauragilbertdesign wrote:

     

    It's annoying that Adobe couldn't make their product work correctly, but good to know there's possibly nothing else I can do.

    It's pretty hard to say categorically who is at fault when there's a problem with a print driver. Much of the time it turns out the drivers are really "clonescript" wmulations of postscript, not genuine Adobe postscript, and ID has started using some new feature of the postscript specification that the emulation hasn't implemented correctly. I'm pretty sure that's not the case with Fiery RIPs, though, as I believe they have used the real thing for years, but if the driver hasn't been updated recently there's no telling what might not be compatible.

     
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  • lauragilbertdesign
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    8. lauragilbertdesign,
    Sep 14, 2012 11:40 AM   in reply to Peter Spier
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    Fair enough. I will withhold placing blame and try to get used to printing through PDFs. :-) Thanks all for the help.

     
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