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Flash Player crashes constantly in Firefox, IE and Chrome

Mar 20, 2012 11:20 AM

  Latest reply: tissuepapier, Sep 29, 2013 6:26 PM
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  • Currently Being Moderated
    Sep 6, 2012 1:42 AM   in reply to Chris Campbell

    With respect, Chris, I don't use Real Player, haven't for years. It presented as many hassles as does Flash, and there were better alternatives. The rest of the suggestions are ineffective and do not address the problem.

     

    When I looked at the Mozilla Crash site link you provided, it really had no data on Flash and FF. It was rather generalized. I'm assuming you accidently provided me with an incorrect link.

     

    I disabled Flash, and I can't begin to tell you how much zippier and responsive FF is without it. I would be happy to send you lots of details about my specifics, but I would have to charge you for it. I'm a very busy person, and being a senior, my energy is limited. If Adobe wishes Flash to continue to be ubiquitous in the market, it needs to rely on paid bug tracking rather than allowing its users to be unpaid beta testers.

     

    So much of Adobe's software is excellent, and Flash used to be. However, it is turning into a turkey in its old age, and I suspect that in a few years, HTML-5 will make it irrelevant. The more cynical side of me suspects that's what the beancounters at Adobe think too.

     

    Regards,

    Alan

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Sep 6, 2012 2:46 PM   in reply to AlanStancliff02

    @AlanStancliff02 - That FAQ is a bit loaded with suggestions, but what I was trying to get at was disabling protected mode (which is listed at the bottom of the page).

     

    If your happier with Flash Player not installed, then by all means be happy   We'll continue to try and improve the stability and performance of the Player and maybe someday you'll give it another try.

     
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  • Currently Being Moderated
    Sep 7, 2012 12:47 PM   in reply to Chris Campbell

    Dear Adobe,

     

    Please STOP blaming hardware or operating systems for something that is CLEARLY an issue with the latest update and FIX IT. This happens all the time in this industry, it's the same old "well , it works fine on our machines so it MUST work fine for everyone" routine every software company out there does when they break something and refuse to admit they are at fault. JUST FIX THE *** DA** PROBLEM! You wanna know how I know it is ADOBE'S fault? SImple, Internet Explorer, firefox and chrome ALL worked fine BEFORE the update, NOW AFTER THE UPDATE any site that requires flash CRASHES regardless of the browser used . its a simple case of 1 + 1 = 2 . Stop pointing the fingers and FIX IT.

     
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  • Currently Being Moderated
    Sep 11, 2012 4:33 AM   in reply to AthlonJedi

    Yes it crashes on all computers in my company and at home and at my friends. It is the worst software on the market. And this happends too much time. It is almost a year when this problems starts and still going. Almost 5 times per week. So many computers with the same problems so that can't be hardware and can't be operating system it is Flash player.

    I hope someone will make something else, which works so I don't need to use flash player anymore.

     
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  • Currently Being Moderated
    Sep 11, 2012 4:27 PM   in reply to Blisk1

    Hello Chris,

     

    I haven't been back for a almost a week, because I decided to try to disable the protected mode and reenable Flash. So I can run Flash if I'm willing to put up with monstrous gapping holes in my security.

     

    It has been working without problem after doing that. You seem like a very nice fellow who is in an unenviable position. Maybe you can't approach the decision makers. Let's look at what has happened:

    1. Adobe gets lots of criticism because Flash, a ubiquitous piece of software, is an open door for all kinds of nasties to take over the computer without any participation on the part of the owner, other than visiting an infected web page.
    2. Adobe doesn't like the PR nightmare and rushes out a fix.
    3. The fix cripples people's browsers and causes multiple problems.
    4. Adobe's reaction is PR, finger-pointing, and another fix, along with having some poor and dutiful soul appointed to mollify angry customers, while suggesting the problem lies elsewhere.
    5. Then Adobe rushes out another half-baked fix, and then there are more problems
    6. Step 4 and 5 get caught up into an endless loop

     

    This is in the context of the rapid adoption of HTML5, which has a far more elegant (and free) player.

     

    Somehow, the cynic in me suspects that Adobe thinks it's cheaper and more effective to engage in minimal efforts of step 3 and 4 than to definitively reengineer a piece of proprietary software that open-source software threatens to make obsolete over the next year or so.

     

    So what about the zhlub like me who decides to "deactivate" the security and gets whammed by a nasty? Well, that's capitalism for you, huh?

     

    Meanwhile, Adobe seems to be creating a lot of bad will, judging by the previous several pages of this thread. This is too bad, because Adobe has some great software that it sells. But it looks to me like the two free pieces of software, Acrobat Reader and Flash, are pieces of crap.

     

    Chris, in case there's anyone at Adobe with decision-making power who might care, why don't you just print off this thread and plop it into a spreadsheet and plop it into the computer of the corporate bean counters?

     

    Regards,

    Alan

     
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  • Currently Being Moderated
    Sep 12, 2012 12:02 PM   in reply to AthlonJedi

    I agree with you! Ever since the latest version 11.4 came out I've been having problems with Flash Player crashing. It was working fine before that. I've tried uninstalling and reinstalling many times in the past week to no avail. It is SOOOOOO annoying to keep seeing that box popping up saying "Adobe Flash Player 11.4 r402 has stopped working" over and over again! Can't someone just fix the problem?!

     
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  • Currently Being Moderated
    Sep 12, 2012 1:57 PM   in reply to sunmoonstars117

    Dear Sunmoonstars117: For some inexplicable reason (perhaps Chris may be able to explain this), version 11.4.402.265 in FF 15.0.1 works longer, i.e., more stable than all the previous versions in FF, which crashed within 5 mins. This may be because of the netstream issue thay fixed in 11.4.402.265, so it helped in my hp pavilion elite.

    This is different from your experience in IE. Something that get fixed in 11.4.402.265 helps FF  but hurts IE. Nevertheless, no version so far has worked without crashing on FF in hp pavilion elite.

    --regards

    --gajananam

    --regards

    --ram

     
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  • Currently Being Moderated
    Sep 12, 2012 2:00 PM   in reply to Gajananam

    keeps crashing in Firefox browser...excuses starting to get real old - especially since i consistently buy Adobe software for design purposes...

     

    please fix the issue. thanks.

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Sep 14, 2012 5:50 PM   in reply to ugotbawlz

    We're continuing to work on trying to improve the stability and performance of Flash Player with protected mode enabled in Firefox.  If you're crashing, try installing Firefox 16 (http://www.mozilla.org/en-US/firefox/beta/) and see if the crash reproduces.  If it does, be sure to submit the crash log.

     
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  • Currently Being Moderated
    Sep 14, 2012 10:09 PM   in reply to Chris Campbell

    Chris, you write:

    We're continuing to work on trying to improve the stability and performance of Flash Player with protected mode enabled in Firefox.  If you're crashing, try installing Firefox 16 (http://www.mozilla.org/en-US/firefox/beta/) and see if the crash reproduces.  If it does, be sure to submit the crash log.

    With respect, do you know for a fact that Adobe engineers have worked specifically with Firefox 16 (beta software)? Or are you stabbing in the dark for a maybe-it-will-work suggestion?

     

    If you know specifically that Adobe Flash programmers have made remediation changes that improve its performance with FF 16 (again, beta software), what are those changes? Why is Flash with protected mode enabled more reliable in FF 16? What's missing from FF 15? For that matter, what's missing from any Windows OS, Mac OS, or Linux OS that makes Flash so bloody unreliable?

     

    The reason I ask is that if you want people to download FF16 and try again, then send you logs, you've got to give us more information than just a hunch. People lose patience with those types of mollification efforts, you know.

     

    Please be specific about what you know, or concede it's nothing more than a suggestion for which you have no other basis than faith in Adobe's good intentions regarding Flash. I don't mean to be hard on you personally, but look at this thread and you'll see the market is about to get really hard on Adobe. The longer this goes on, the more Adobe loses community good will, and the more credibility Adobe loses.

     

    Thank you.

     

    Regards,

    Alan

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Sep 18, 2012 5:16 PM   in reply to AlanStancliff02

    Hi Alan,

    The request to use Firefox 16 was made because earlier versions of Firefox and Flash Player (with protected mode) are not producing unique crash dumps that we can analyze properly.  It's possible that we won't get everything we'll need, but at least it will give us additional details on the sandboxed version of Flash Player if it crashes.

     

    Here's what I'd suggest.  Open a bug report at http://bugbase.adobe.com, include steps that you take to reproduce the problem and a clear description of what occurs.  Next, give us your systems dxdiag output report (see this link for details: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main _For_Windows_users), go to "about:support" in Firefox, copy the contents to the clipboard and paste it into a text document.  Attach this to your bug report.  Finally, please list out the different virus/malware scanners you have running on your system.

     

    Your alternative until this is resolved, other than disabling protected mode, is to revert your version of Flash Player to the latest 10.3 release.

     

    How do I revert to a previous version of Flash Player?

     

    Chris

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Sep 18, 2012 5:17 PM   in reply to Chris Campbell

    I forgot to mention, once the bug report has been added, post back with the bug URL/number and I'll forward along to our security team.

     
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  • Currently Being Moderated
    Sep 18, 2012 5:59 PM   in reply to Chris Campbell

    Chris,

     

    Thank you for posting some instructional reference so that the rest of us know that Adobe is in fact looking into the issues. I know it sounds "dorky," but it does provide some level of appeasement and service for those of us that continually buy, upgrade, and use the suite. Thanks.

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Sep 21, 2012 3:38 PM   in reply to ugotbawlz

    I really want these remaining protected mode bugs to be fixed.  Unfortunately, reproducing them internally has been difficult for us.  We'll continue to work at this and any details people can provide to reproduce problems will be investigated.  Because of the amount of posts that come into the forum, I'd recommend creating a new bug report (http://bugbase.adobe.com) with steps / details that will help us recreate the issue.  In the bug, please note if this can be worked around by disabling protected mode.  You might even want to put "protected mode" in the title so there's no mistaking it.  Once the bug has been entered, post back with the bug number and I'll have someone take a look.

     
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  • Currently Being Moderated
    Oct 8, 2012 12:36 PM   in reply to sniderrick3

    YEP!!!  I'm having the same problem with the same OS and ALL my browsers.  I can't even watch a music video without it crashing at least 2-3 times during a single video......I've also uninstalled it then reinstalled it so many times I've lost count,,,,  I'm so frustrated at this point, I feel like just throwing my laptop AND desktop into a brick wall       

     
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  • Currently Being Moderated
    Oct 8, 2012 1:19 PM   in reply to angelheart951

    View one of my posts angelheart. The thing to do is to install 10.3.183.25 You won't have problems anymore. And 10.3.183.25 plays all video and content. As a bonus, you might try to disable hw acceleration. This vesion of adobe flash player switches to full screen and back with no crashing or delays.

     
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  • Currently Being Moderated
    Mar 9, 2013 10:58 AM   in reply to sniderrick3

    I was told to disable the pepper flash but I cant seem to do it. my computer stays frozen  I am so upset with this

     
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  • Currently Being Moderated
    Aug 23, 2013 9:08 PM   in reply to Chris Campbell

    I'm sick and tired of the Adobe Shockwave Flash plugin causing browsers (both Firefox and Chrome) and Word (both alone and when employed by Outlook) to hang and crash.  I'm also sick and tired of no one helping me with this problem.  I've been to forum after forum hosted by one Firefox-Chrome-Adobe gang or another, and all I ever get is the same list of possible solutions that never solve the problem.  You'd think Adobe would have got this sorted by now.  There are YEARS' worth of complaints out there on the internet, and given that you can't just uninstall the plugin and continue to access the same internet content -- GIVEN THAT IT'S BECOME AN INTERNET ACCESS ISSUE -- it's really the height of IRRESPONSIBILITY that Adobe just lets this problem fester.  Thanks, Adobe! 

     
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  • Currently Being Moderated
    Sep 29, 2013 6:26 PM   in reply to android2112

    Hi

    I have been having the same problem for a while and lately it became a common annoying occurance. I did a bit of diggin' around over the internet and noticed that this problem mostly happens to Windows 7 64 bit users with Microsoft .NET framework installed on the system.

     

    So, I decided to get rid of the .NET framework and the software that made me install .NET in the first place. Luckily in my case, I no longer needed this software (Zen Lite by Carl Zeiss gmbh).

     

    Then I used Microsoft problem reporting to load the updates (Control Panel>System and Security>Action Center>Maintenance>Check for Solutions).

     

    After a while Windows decided that I need 12 updates. I updated the system (Update and Shut Down) and voila! Two days running and not a single crash

     

    Hope this helps.

     
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