I get this error message when trying to use Acrobat X Pro (10.1.4.38) OCR feature installed as part of CS6 Master Collection. I have reinstalled everything and AFAIK all the the other MC apps are working and updated properly. There doesn't seem to be a way to <just> uninstall/reinstall Acrobat on its own so I'm at a loss...
CS6 Master Collection, Win7 64bit Intel i7 12GB ram, no other apps running.
You should be able to do the recognition from within Acrobat. Generally there is no need to access the online service. You run it from the Tools>Text Recognition menu.
Your message indicates a low memory issue, so empty your TEMP folder and retry. For the corrupt installation issue, open Acrobat and go Help>Repair. Once repaired, you might also want to run the update.
"You should be able to do the recognition from within Acrobat. Generally there is no need to access the online service. You run it from the Tools>Text Recognition menu."
Heck I didn't even know there was an online service. I did try to use the OCR from Tools>Text Recognition, just as I always did with Acro 9 in CS5. With 12GB ram and only Acrobat running I find it hard to believe that I really have memory problems (Photoshop seems quite happy).
Help>Repair was done and reinstalled AND it's version 10.1.4.38, so while I really appreciate your suggestions they've all been done and I'm still going nowhere with this.
Here's a quick update - still need help but thinking it's more of a win7 thing. Why? Well I uninstalled Acrobat X and reinstalled Acrobat 9 Pro and the same thing happens! But, on my win 7 laptop with the same 9 Pro on it the OCR works just fine ???
Open to suggestions...
I would start with an update, not a reinstall. The update can be done either from the Help>repair in Acrobat or by going to the Programs & Preferences in the Control Panel and running it there. If you succeed in the repair, then run the updates (again from the Help>Updates) or download the updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows and install them in order. However, it appears you have the updates, so the repair is what I would try.
If you do a reinstall, then I would also run the cleaner utility that Adobe provides for Acrobat. The URL is posted in several of the discussions on this forum.
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