IMPORTANT: Business Catalyst System service interruption – September 15th
Hi there,
To ensure the highest security and performance levels for our services, we're applying a hardware and software update on servers located in our North America datacenter. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to eight hours to complete.
During the maintenance procedure the Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration and Trial site creation will experience 2 service interruptions of up to 30 minutes each (first one at the beginning and the second at the end), impacting sites on ALL datacenters.
Additionally, throughout the maintenance procedure, website front-ends for sites located in the New Jersey Datacenter that have heavy database usage my experience downtime of up to 8 minutes. Please find below the maintenance schedule and the list of affected services:
| Start of maintenance | Duration | Datacenter | Customer impact |
|---|
| Saturday, September 15thth, 2012, 1:00 AM PDT (check local time) | 8 hours | North America | - 2 x 30 minutes downtime for Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration, Trial site creation; this will impact sites on all datacenters
- Several intermittent website front-end interruptions for heavy database usage sites on North America datacenter
|
For up to date information about system status, check the Business Catalyst System Status page.
We apologize for any inconveniences generated by these service interruptions. Please make sure that your customers and team members are aware of these important updates.
Thank you for your understanding and support,
The Adobe Business Catalyst Team
