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Dave Kaley
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Difficulty installing update to camera raw

Sep 15, 2012 9:36 AM

I bought a new camera, but bridge could not open file.  I downloaded update (it downloaded several updates) and during installation it said to close photshop .exe.  I closed photoshop, but it gave same message.  I checked task manager and verified photshop not running.  After several attempts I cancelled and restarted the computer.  Still no luck.  It says all updates are OK, but of course it never installed so it doesn't work.  I went to Adobe website and downloaded camera raw update, but it doesn't make any sense on how to actually install it (I get the ZIP files, but then what - no guidance is provided)

214 Views   2 Replies   Latest reply: Dave Kaley, Sep 15, 2012 9:57 AM
 
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  • Mylenium
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    1. Mylenium,
    Sep 15, 2012 9:47 AM   in reply to Dave Kaley
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    We need system info and what version of PS you are actually trying to update with what version of ACR. The automatic updater will install the suitable versions - well - automatically. If you downloaded them, you simply extract the zip/ 7z files using WinZip or simialr tools and then run the setup/ updater.exe. Still, the fact remains: The updates will only install, if the version is suited for your version of PS.

     

    Camera Raw plug-in | Supported cameras

     

    Camera Raw-compatible Adobe applications

     

    Mylenium

     
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  • Dave Kaley
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    2. Dave Kaley,
    Sep 15, 2012 9:57 AM   in reply to Mylenium
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    PC with I3 chip; Windows 7; CS5 (4.0.0.529); Raw 6.0

     

    Where is  setup/updater.exe located?

     

    Thank you for your help (and especially so quickly)!

     
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