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geglinto2
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"Error getting license Server communications problem: E_ADEPT_INTERNAL"

Aug 6, 2012 9:12 AM

From Elsevier-Saunders, I purchased a Digital Editions version of Obstetrics: Normal and problem pregnancies, by Gabbe, et al.  I cannot download the title.  The error message is in the subject line, above.  I was successful in downloading it once, but it did not function correctly.  The information tab reported "minor errors," the Table of Contents did not permit navigation.  My only access to the title was through the find window on the upper right.  Elsevier Customer Support advised me to delete the title, and all references to the title everywhere on disk and start over.  I did, with the result above.  I have tried both my work computer, Windows 7 Professional, and my home computer, Windows XP Professional SP3, with all OS and browser updates current.  I have tried Firefox, Internet Explorer 8 and 9, and Chrome.  I have deleted all references to the title on disk and deleted all browser temporary files and cache for each browser and tried the download again mainy times, always with the result above.  Elsevier Customer Support said they could help me no more and referred me to Adobe Customer Support.  I have no difficulty with multiple installations  of McGraw-Hill's Digital Editions version of Williams Obstetrics on the same computers on which I cannot download the Elsevier title.  On the Adobe site, this is the only help I have found so far.  Thank you if you can help me.

 
Replies
  • Currently Being Moderated
    Aug 6, 2012 11:05 AM   in reply to geglinto2

    Moving this discussion to the Adobe Digital Editions forum.

     
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  • Currently Being Moderated
    Sep 13, 2012 4:43 PM   in reply to Jeff A Wright

    Hi, Jeff...

     

      Solved.

     

      The exact problem that "geglinto2" experienced _ "Error getting license / Server communications problem: E_ADEPT_INTERNAL" _ plagued us today, too. Having purchased an e-book for my wife on Google Play Books, I went to transfer it to her Sony ereader in the usual way that we have been doing so for a couple of years, but that error message kept popping up. Unfortunately, searching for that full error string on the Adobe Digital Editions forum didn't give much help at all. After having tried unsuccessfully all of the usual things mentioned in the handful of forum entries that contained that full search string _ I tried downloading the acsm file multiple times, renaming the "restore" directory to "restore_bad" after shutting down ADE, calling down the wrath of the gods on Adobe (multiple times), trying the process with ADE via Wine on the Ubuntu side of the system, snarling at my wife _ I then simply shortened the search string in the Google search text field to just "E_ADEPT_INTERNAL". Voila! I got this as the first hit:

     

    http://helpx.adobe.com/digital-editions/kb/error-e-adept-internal-down load.html

     

    With the usual warnings that the average Micro$oft Windoze user could well end up torching their system by playing around with the Windoze Registry, I can let you know that Solution number 2 in that page worked perfectly. My wife and I are friends again, and I'm going to wrap my laughing gear around a nice, cold beer _ a Quidi Vidi brewing company Eric's Red.

     

      Now, how any self respecting software company could expect an average couple in their mid-60s to be able to (1) even find that solution in the first place and (2) actually carry out its steps is beyond me. We succeeded, I am convinced, only because I retired after 35+ years as a sysadmin/mathematician/geek in high end science and engineering R&D. That any of my neighbors in our seniors complex would be able to do this is out of the realm of possibility. Oh, wait! That's right: They call me.  :-(

     

      By the way, thanks for the fantastic advice and help on that other problem, "too many activations". I hope that by deauthorizing and reauthorizing our little desktop PC according to the steps in that solution link, above, I haven't exhausted my ADE activation limit, again.

     

    Cheers,

    Tony K.

     
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  • Currently Being Moderated
    Sep 13, 2012 7:33 PM   in reply to Vysoke Tatry

    Congratulations on bulling your way through this.  It's something that

    Adobe should have been able to handle in another way - by software

    recovery, rather than a cryptic error message that requires some

    manipulation of files at the very least.  That's something that the average

    user SHOULD NOT HAVE TO FACE at any time.  This error situation is

    precisely why many ADE users end up 'frustrated' and angry at Adobe, rather

    than experiencing a smooth, quick transaction.

     

    ===========

     
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  • Currently Being Moderated
    Sep 14, 2012 11:05 AM   in reply to geglinto2

    Dr. Geglinto2:

     

         My sincere sympathies go out to you. As a longtime geek, I admit to the truth of one wag's quote: "If builders built buildings the way that programmers write programs, then the first woodpecker to come along would destroy civilization."

     

         A quick check just now found "Obstetrics: Normal and Problem Pregnancies" by Gabbe, et al for CDN $ 148.80 on Google Play Books. Having purchased several books through Google Play, I can attest to its absolute painlessness. Somehow, at least on my tablet PC, other than authorizing the device with my Adobe ID and password, Google handles all of the interaction with Adobe Digital Editions. Moreover, such a purchased book can be read on multiple devices, up to ten, if memory serves, but why should my memory suddenly start serving? My two preferred reading devices are my Asus Transformer TF-101 tablet computer and my wife's Google Nexus 7 tablet. They are much, much more comfortable for reading than our desktop PC.

     

         Perhaps, Elsevier would work a deal for you in terms of a refund so that you could re-purchase the text via Google Play?

     

    Regards,

    Tony K.

     
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  • Currently Being Moderated
    Sep 14, 2012 11:30 AM   in reply to geglinto2

    Dr. Geglinto2:

     

         Whether it is significant for your purposes, just a moment ago, I had no problem fetching the 91 page sample of "Obstetrics: ..." by Gabbe From Google Play Books to my Asus Android tablet.

     

    Regards,

    Tony K.

     
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  • Currently Being Moderated
    Sep 14, 2012 1:36 PM   in reply to geglinto2

    Dr. Geglinto2 (Gary):

     

         That's wonderful news. Let's just hope that Apple's iOS plays nicely with Google Play Books. You've read the help page, I assume?

     

    http://support.google.com/googleplay/bin/answer.py?hl=en&answer=188504

     

    Good luck. Now, if you would care to return the favour, I've got this pain ...

    (Just kidding!)

     

    Best Regards,

    Tony K.

     
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  • Currently Being Moderated
    Sep 14, 2012 6:42 PM   in reply to geglinto2

    Doctor, you didn't mention what device you were trying to use.  ADE doesn't

    play with Android devices - they're not supported.  So, you'll end up with

    another method anyway....

     

    ===========

     
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  • Currently Being Moderated
    Sep 14, 2012 7:56 PM   in reply to Frustrated in AZ

    Hi, Frustrated...

     

         That's true, ADE itself isn't installed on an Android device, but the Google eBook app uses the owner's Adobe ID and password to authorize(?) the device with Adobe for Adobe DRM'd ebooks that are downloaded to the device. Moreover, other standalone Android reader apps also request the user's Adobe info for the same purpose. I'm thinking in particular of Aldiko (Premium edition), which, along with Google Play Books, is my preferred reader app.

     

         If I understand geglinto2, he will be using the Google Play Book app for Apple iOS on his iPad. One problem that I've encountered with a dual boot Microsoft/Linux PC, a Sony reader and a pair of tablets is exceeding the Adobe activation/authorization limit, especially having performed factory resets on the tablets, but that's another can of Adobe worms.

     

    Cheers,

    Tony K.

     
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  • Currently Being Moderated
    Sep 15, 2012 7:03 AM   in reply to Vysoke Tatry

    There can be some confusion as to why ADE is in this mix.  I think it stems

    from the way digital rights are implemented, because Adobe's Content Server

    Manager software is in widespread use in the industry to manage those

    rights.  Digital Editions is an Adobe product that interfaces (well?) with

    Content Server, and IMO the industry simply broad-brushes whether or not

    it's going to work in particular situations and just 'specifies' ADE....

    Not the brightest of bulbs.

     

    Aldiko seems like a good solution.  If you browse the list of supported

    devices (located in the HELP section of ADE

    HERE<http://blogs.adobe.com/digitalpublishing/supported-devices>),

    you'll see Aldiko listed on several devices that otherwise wouldn't be

    supporting ADE.

     

    I've been here for a while now, and I can recall several issues with the

    Google apps, and browsers other than IE.  Also, we have to remember that

    Apple does things very differently, and iPods, iPads and such aren't

    supported in DE in the first place.   Crossing the bar from

    Microsoft/Google to Apple is not easy, as you've found.

     

    On a more general note, we tend to think that this stuff is plug and play

    across all devices.  The developers of those devices had different rule

    sets and roadmaps to follow, and the technology they implemented will catch

    us up sooner or later - sometimes after spending some serious ca$h and

    getting 'frustrated'.  Adobe did their thing, based on the world at the

    time they developed Digital Editions and Content Server Manager, back in

    the mid-90's.  Much has changed, and it doesn't fit as well today as it did

    then.  We as users have to get smart enough to know when to change toolsets

    to get the job done, which involves becoming knowledgable about the

    products we use and how they work.....  So much for preaching.

     

    ===============

     
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  • Currently Being Moderated
    Sep 15, 2012 11:03 AM   in reply to geglinto2

    Dr. Geglinto2:

     

          Don't keep us in suspense. Were you able to read "Obstetrics:..." using the Google Play Books Apple app on your iPad?

     

    Regards,

    Tony K.

     
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  • Currently Being Moderated
    Sep 19, 2012 5:30 AM   in reply to Vysoke Tatry

    I think I am tech-minded, but not as deep as the situations noted above. I am experiencing simply this:

     

    - Got a Nook, so I can read e-books purchased from my local bookseller.

    - Followed all directions and options; I have a Mac laptop running OS 10.7.4

    - I get the same error message as above over and over

     

    - I also get:

    Error getting license

    Error E_GOOGLE_DEVICE_LIMIT_REACHED

     

    - Even used Cmd+O as suggested in the ADE software; the .acsm file is grayed out

    - Attempted all solutions listed here and elsewhere

     

    Nada.

     

    -The downloaded book is readable as I have an iPad running the IndieBound Reader app, and that works just great. But I want to read this book and others on the Nook.

     

    Help.

     
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