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EmilyLozano@aim.com
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"Installation Failed" when trying to install CS6 on a machine that has

Sep 15, 2012 11:44 AM

Tags: #cs6 #installation_failed

I am trying to install CS6 and keep getting "Installation Failed" error. I have restarted. Quit all applications. Uninstalled old versions of CS (Except CS5).

 

I have a Macbook Pro from 2006. 2.16 GHz Intel Core Duo. Running OS 10.6.8.

 

I looked at the log and the summary is as follows:

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 9 error(s), 9 warning(s)

 

 

----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Plug-ins.localized"(Seq 11263)

WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 11263)

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Icon

"(Seq 11264)

WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 11264)

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6"(Seq 15033)

WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 15033)

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Icon

"(Seq 15034)

WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 15034)

----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Users/emilylozano/.Trash/Adobe Bridge CS6"(Seq 2517)

WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 2517)

ERROR: DF031: Unable to read display attributes of "/Users/emilylozano/.Trash/Adobe Bridge CS6/Icon

"(Seq 2518)

WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 2518)

----------- Payload: {4482EF4A-376B-46DE-9B17-E377232328E0} PDF Settings CS6 11.0.0.0 -----------

ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/Adobe PDF/Extras"(Seq 177)

WARNING: DW063: Command ARKChmodCommand failed.(Seq 177)

----------- Payload: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0 -----------

ERROR: DF037: Unable to delete directory "/Users/emilylozano/Library/Application Support/Adobe/CS6ServiceManager"(Seq 2)

WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)

----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PCF"(Seq 2)

WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)

 

 

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

---------------------------------------------------------------------- ---------------

Exit Code: 0 - No error.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DF001, DF031 ... WARNING: DW063 ...

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

END - Installer Session

 

 

Thanks!

 
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