Adobe Community: Photoshop worked until I restarted my computer, now it only works in safe mode.

BenCotter Calculating status...

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Photoshop worked until I restarted my computer, now it only works in safe mode.

Sep 15, 2012 3:02 PM

Tags: #photoshop #working #computer #i #cs6 #stopped #when #restarted

I installed photoshop and it worked fine but after restarting my computer it wont open and gives me the "Windows cannot access the specidied device,path, or file. You may not have the appropriate permissions to access the item" The only way i have got on photoshop since is on safe mode or by completely reinstalling photohop until i restart my computer again. Is there anything wrong, I don't know if AVG is blocking something or what... What should i do?

2966 Views 47 Replies Latest reply: BenCotter, Mar 18, 2013 1:30 PM

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1. Bill Hunt,

Sep 16, 2012 10:02 AM in reply to BenCotter

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The only way i have got on photoshop since is on safe mode or by completely reinstalling photohop until i restart my computer again. Is there anything wrong, I don't know if AVG is blocking something or what... What should i do?

It sounds like something that is loading in Regular Mode is getting in the way.

When something works one day, but not the next, then something has changed. The task, is to find out what has changed.

Have you installed any new hardware?
Have you installed any new software?
Have you made any system changes?

Since you CAN run PS in Safe Mode, here are some thoughts (Windows):

Create a new System Restore Point for now, then boot to Safe Mode. Choose System Restore, and choose a System Restore Point from when things DID work correctly, and reboot, when directed. Test. At the worst, you have only wasted a few minutes, since you have your System Restore Point for today.
Open MSCONFIG [Edited to correct command] and look in the Startup and Services Tabs. Do you see anything, that is not necessary? If so, uncheck those, reboot (do NOT chose "Do not show this screen again," or similar syntax, and test everything. At the very worst, you just reboot, and at that information dialog, go in and recheck the Startup programs, or Services, that you unchecked before.
Go to Event Viewer, and look for any error, or warning messages in Applications and System, and if any have links, follow them. Most will likely be just bunches of code, and even some of the links might be only code, but maybe not - they might hold clues as to what is happening, when PS fails to launch.

Good luck,

Hunt

[Edited to correct typo in the MSCONFIG command]

Message was edited by: Bill Hunt

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2. BenCotter,

Sep 15, 2012 3:17 PM in reply to Bill Hunt

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I installed it last night and it worked fine, until I booted up my computer today and it wasn't for working so I have only used it once so there has been no computer updates since I have installed it except the turning off of the computer and the turning on of the computer. Also when I first installed it before restart it worked fine on normal mode.

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3. Bill Hunt,

Sep 15, 2012 3:52 PM in reply to BenCotter

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Then I would look into the other suggestions, regarding the Startup and Services that are loading, and also the Event Viewer for error, or warning messages in Applications, or System.

Good luck,

Hunt

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4. BenCotter,

Sep 16, 2012 2:03 AM in reply to Bill Hunt

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I have now checked event viewer and there is no warnings since photoshop has been ran or installed. I tried looking to see how to open config.sys but with no luck, so im not sure how to open that.

Thanks for the help

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5. Joprysko,

Sep 16, 2012 3:11 AM in reply to BenCotter

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Here is a suggestion that may help sort out if something is interfearing.

open a command prompt and type MSCONFIG (Bill had the right idea but the wrong command)

A window will open.

click on the Start Up tab

choose the disable all button (don't worry you can re-enable everything back, this is just to get them out of the way for now)
Hit apply and reboot your system.

You will get asked if you want to open msconfig again on reboot you can choose no for now.

see if you still have the issue.

If not then start re-enabling apps till you find the problem child.

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6. BenCotter,

Sep 16, 2012 5:35 AM in reply to Joprysko

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Just tried it but it didn't work unfortunately :( thanks though!

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7. Joprysko,

Sep 16, 2012 7:29 AM in reply to BenCotter

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Ok well lets get some more information about your install and we can look ad see whats up from there.

First get it to a point Photoshop will work. then go to help>system info. A window will pop up copy that and paste it here in this thread. once we can look at that we can see if something is weird.

Did you install it into a network drive or anything funky like that ?

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8. Bill Hunt,

Sep 16, 2012 12:54 PM in reply to Joprysko

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You are correct! I mis-typed the command. Duh!

I have edited that reply, to make the correction that you so kindly pointed out.

Thanks for that correction.

Hunt

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9. Hudechrome,

Sep 16, 2012 12:54 PM in reply to Bill Hunt

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The message suggests appropriate permissions. I would try to open PS using elevated command:

Rt Click PS Icon, find "Run as Administrator" and see if that works. If it does, you need to give the entity opening PS Administrator permission.

So far as AVG blocking, I doubt it but you can disable it then try again. To be safe disabling AVG, disconnect from the internet first. If it does work, you need to ask AVG about the problem as well.

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10. BenCotter,

Sep 16, 2012 2:10 PM in reply to Hudechrome

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I have tried to run as administrator before and no luck, I have also checked my account has permissions in the properties file. I have not had time to reinstall photoshop today so I can't get the information, I will do that tomorrow also installed photoshop on my c drive (I don't have any others that I know of, I'm not a computer expert )
Thanks

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11. Joprysko,

Sep 16, 2012 2:46 PM in reply to BenCotter

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You potentually have a failing hard drive.

One thing you may want to do is do a scan disk.

click start>Computer
Right click on C drive and choose properties
Choose the tools tab
click Check Now
Leave the Automatic Fix checked but do not check the scan and attempt recovery of bad sectors

It will basicly say it cant do that unless it reboots do you want to schedule it. choose YES

When you reboot your PC the next time it will come up with a black screen and check your hard drive for problems and hopefully repair them for you.

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12. BenCotter,

Sep 17, 2012 8:59 AM in reply to Joprysko

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Here is the system info, I havn't had time to scan disk yet.

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2128 MHz
Built-in memory: 3950 MB
Free memory: 1460 MB
Memory available to Photoshop: 3358 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 15/09/2012 at 20:10:42
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Mobility Radeon HD 5145
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 1
Video Card: ATI Mobility Radeon HD 5145
OpenCL Unavailable
Driver Version: 8.723.8.2000
Driver Date: 20100920000000.000000-000
Video Card Driver: atiu9p64.dll,aticfx64.dll,atiu9pag,aticfx32,atiumd64.dll,atidxx64.dll ,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1600 x 900 x 4294967296 colors
Video Card Caption: ATI Mobility Radeon HD 5145
Video Card Memory: 512 MB
Video Rect Texture Size: 8192
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\BENAND~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 455.1G, 301.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113

Required plug-ins:
   3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.0
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Embed Watermark 4.0
   Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Extrude 13.0
   FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Mezzotint 13.0
   Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Pinch 13.0
   Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0
   Shear 13.0
   Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Sumi-e 13.0
   Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE

Thanks, I will scan disk when I have time!

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13. Noel Carboni,

Sep 17, 2012 9:12 AM in reply to BenCotter

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One thing I can see right off the bat is that you need the 13.0.1 update.

Choose Help - Updates to get you started. If that doesn't work it could be another clue why things aren't functioning properly for you.

-Noel

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14. Noel Carboni,

Sep 17, 2012 9:14 AM in reply to BenCotter

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Also, your ATI display driver is 2 years out of date. I'm not sure what the newest for your system is, but seek out the latest version available from your computer manufacturer or the AMD web site.

-Noel

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15. Hudechrome,

Sep 17, 2012 9:16 AM in reply to Noel Carboni

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I would be surprised if that got him out of the mess.

I hope it does.

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16. Joprysko,

Sep 17, 2012 9:34 AM in reply to BenCotter

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One thing I see is for some reason its truncating your User name and it really should not be in windows 7.

Temporary file path: C:\Users\BENAND~1\AppData\Local\Temp\

I am not on a PC with photoshop on it at the moment but you may want to try to point your temporary directory into something simple like c:\temp and see if that helps.

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17. BenCotter,

Sep 17, 2012 9:50 AM in reply to Joprysko

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I am not sure how to do that, I'm not very good with computers!

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18. Noel Carboni,

Sep 17, 2012 10:14 AM in reply to BenCotter

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I doubt that the TEMP path is the problem, but it can't hurt to make it shorter and simpler.

Excerpted from my Configure the Windows 7 "To Work" Options book:

Set Up a Short, Simple TEMP Folder Path
Many applications use temporary storage on your hard drive, and it's a long-standing convention to use the value of the TEMP or TMP environment variable to locate a suitable folder for temporary file storage.
Windows installation sets up a TEMP area for you, but as time has gone on, its location has evolved. With Windows 7 it defaults to a folder deep under your Users folder, and since it's kind of long, and usernames can have spaces in them, you might end up with a temporary file path that some applications simply can't deal with.
To ensure the greatest likelihood of all your applications being able to use your TEMP variable and do proper temporary file storage without problems:
•         Create folder: C:\TEMP
•         In Windows Explorer, right-click C:\TEMP, choose Properties, Security tab, and grant Full Control permissions for all intended users.
•         Right-click Computer, choose Properties.
•         Click the Advanced System Settings link.
•         Click the [ Environment Variables... ] button.
•         Change user TEMP and TMP variables to: C:\TEMP

-Noel

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19. Joprysko,

Sep 17, 2012 10:21 AM in reply to Noel Carboni

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I think you misunderstood Noel.

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\BENAND~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 455.1G, 301.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

The temp here would be the scratch disk directory... I think, am I wrong?

To change that its open Photoshop then go Edit > Preferences > Performance

A window should pop up where you see a section called scratch disk. Point that at c:\temp

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20. Noel Carboni,

Sep 17, 2012 10:28 AM in reply to Joprysko

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You can only point Scratch at a disk, not a folder.

The TEMP folder will be used if the Scratch disk is the startup volume. So my advice is exactly on point.

-Noel

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21. Joprysko,

Sep 17, 2012 10:30 AM in reply to Noel Carboni

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Ohh didn't know that. Good information.

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22. Hudechrome,

Sep 17, 2012 10:57 AM in reply to Joprysko

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I don't think that's correct. The scratch in any case needs to be on a separate drive from C but in any case, C is the default drive when Photoshop first starts up after installation. Since I never engage C for scratch it's not checked in the drive sequence so I don't know where PS put it on C. The optional drives are entirely used unless you partition it and assign the partition to scratch.

Tip: If you partition a drive for scratch (other than C), make sure it's the first partition on that drive as it will be the fastest.

Message was edited by: Hudechrome

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23. Hudechrome,

Sep 17, 2012 10:35 AM in reply to Noel Carboni

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Looks like I'm wrong about C and scratch.

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24. Noel Carboni,

Sep 17, 2012 10:38 AM in reply to Hudechrome

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It makes sense to use C: for scratch if you have a fast disk array.

-Noel

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25. Hudechrome,

Sep 17, 2012 10:41 AM in reply to Noel Carboni

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I still would likely put the array on it's own drive. After all there would not be any possible conflict with paging.

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26. Noel Carboni,

Sep 17, 2012 10:45 AM in reply to Hudechrome

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Nope. Paging and Photoshop scratch access can coexist no problem if there is essentially no seek time, which is true of any SSD. The rules we all have come to know are changing as the technology changes. I can put up test results proving this if you'd like to see them.

Another good reason for using the startup volume for scratch would be if you don't actually have more than one volume. And note that partitioning a disk just to separate the startup volume from Photoshop scratch is a supremely bad idea.

-Noel

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27. Joprysko,

Sep 17, 2012 10:57 AM in reply to Hudechrome

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Yes Normally you would prefur it on a seperate drive, but thats not always an option for some people.

I think the issue here is the truncated file path, Windows 7 64 bit would not normally truncate a file path unless the path was over 1024 characters long. so the temp path just seems hinky to me.

If that path is not valid, guess what message they would get.

"Windows cannot access the specidied device,path, or file. You may not have the appropriate permissions to access the item"

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28. Hudechrome,

Sep 17, 2012 10:58 AM in reply to Noel Carboni

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I edited my comment to reflect the caution about C

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29. Hudechrome,

Sep 17, 2012 11:00 AM in reply to Joprysko

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I know, but also, some folks don't necessarily know that an option exists to install a separate drive and dedicate it to scratch, partitioned if you choose.

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30. Noel Carboni,

Sep 17, 2012 11:01 AM in reply to Joprysko

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That's just a short pathname (the technical term Microsoft uses is actually called "mangled"). It's normal for software using ancient code internally that's limited to 8.3 filenames, though I'm not sure why Photoshop would be showing that.

It's actually possible to turn off 8.3 filename support entirely in NTFS to gain a little efficiency (I do that, and I've documented how in my book). Photoshop seems to have no problems with that, but in my own case I have a short username and no spaces in it, and even beyond that I've taken my own advice and set up C:\TEMP as my temporary folder.

-Noel

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31. Hudechrome,

Sep 17, 2012 11:46 AM in reply to Noel Carboni

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Change User Variables and System Variables?

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32. Noel Carboni,

Sep 17, 2012 11:51 AM in reply to Hudechrome

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Whenever you are logged-in, a User variable will override a System variable (except for PATH, which combines), so you only need to change the User variable.

In fact it's preferable to change only the User variables, as Windows does use TEMP for a few things before you log in, and keeping those things completely separate from the files you and your applications create is generally good.

-Noel

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33. Hudechrome,

Sep 17, 2012 11:54 AM in reply to Noel Carboni

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Thanks!

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34. BenCotter,

Sep 18, 2012 8:19 AM in reply to Hudechrome

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My user variables dont have a PATH could that be a problem? also what should i set that? if that could be a problem. also my TEMP and TMP are the same (%USERPROFILE%\AppData\Local\Temp
Thanks

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35. Hudechrome,

Sep 18, 2012 8:57 AM in reply to BenCotter

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Ben, please post a screen shot of your System Properties.

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36. BenCotter,

Sep 18, 2012 9:09 AM in reply to Hudechrome

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Is this what you wanted? if it isnt then tell me what it was, Thanks

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37. Hudechrome,

Sep 18, 2012 9:21 AM in reply to BenCotter

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Thanks. Noel would hopefully have an answer to the path not there.

I did check another machine here and it also has no User Variables path, however it is an XP machine. It runs fine.

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38. Joprysko,

Sep 18, 2012 10:19 AM in reply to BenCotter

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User variables are the two top ones.
Just edit those and point it at the c:\temp

Make sure you have a c:\temp as well

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39. Noel Carboni,

Sep 18, 2012 10:55 AM in reply to BenCotter

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BenCotter wrote:

My user variables dont have a PATH could that be a problem? also what should i set that? if that could be a problem. also my TEMP and TMP are the same (%USERPROFILE%\AppData\Local\Temp

No, that's not a problem unless there are things you need in the path that aren't there. You just don't have any user-specific path definitions.

-Noel

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