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ben2525
Currently Being Moderated

Loss of formatting when pasting RH9 text into Word 10

Sep 17, 2012 2:18 PM

Hey folks. Pretty new to RoboHelp. I am using version 9 HTML. Here's the problem I'm encountering:

 

The SMEs at work like to have RH topics pasted into Word for easy editing. For another project that also uses RH9 HTML, I simply click View Selected Item (Eyeglasses icon) option in RH, then Ctrl+A the text in the View Selected Item dialog box.  When I paste it into Word, it pastes properly, with all formatting and screenshots. I guess you could call this "exporting" the text.

 

But with the project I'm currently working on, even though it's RH9 HTML and Word 2010, pasting the text from View Selected Item dialog box results in a loss of all formatting (font color, size, numbered lists, indentations, etc.) and blank boxes where the screenshots should be. I have tried all the different Paste options in Word.

 

I am guessing there's something different about the style/formatting settings between the RH topics in each of these projects, which explains why one pastes properly and one does not. I need to diagnose what the issue is and fix it. I sure could use some assistance!  Sadly, I cannot post any work due to confidentiality, otherwise I would.

 

Could folks offer feedback? Maybe there are common causes for this problem? Each project's help topics are built from a Master Page template, though the template name and settings differ between the two projects.

 

 

PS- I did a search for this topic but didn't find anything that is this same problem.

 

Many thanks.

 
Replies
  • Currently Being Moderated
    Sep 17, 2012 2:23 PM   in reply to ben2525

    Hi there

     

    While I'm at a total loss to explain why this happens or what to do to fix it, I do have a workaround in mind.

     

    Why not use RoboHelp's ability to create Printed Documentation? That would also create a Word document of the selected content.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Sep 17, 2012 3:11 PM   in reply to ben2525

    Yeah, those messags are RoboHelp's nervous breakdown way of saying you need to open Microsoft Word and relax the Macro security setting a bit.

     

    Try relaxing the security settings a notch or two and try it again. You will be surprised.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 20, 2012 12:22 AM   in reply to ben2525

    Maybe this page will help.

     

    http://www.grainge.org/pages/authoring/printing/print_issues.htm

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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