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CS6 - cannot save due to program error

Jul 1, 2012 3:00 PM

Tags: #photoshop_cs6_beta

I CAN NOT SAVE ANYTHING IN PHOTOSHOP CS6.

KEEP GETTING THE MESSAGE "CAN NOT SAVE (TITLE & TYPE OF FILE) BECAUSE OF PROGRAM ERROR.

THIS HAPPEND ALL OF A SUDDEN. I'VE BEEN USING THIS FOR ABOUT THREE MONTHS.

THIS EVEN HAPPENS WITH OLD COMPLETEF FILES. CAN ANYONE HELP ME.THANK YOU

2090 Views   17 Replies   Latest reply: twaid3r, Feb 11, 2013 4:55 AM
 
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  • Chris Cox
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    1. Chris Cox,
    Jul 1, 2012 3:00 PM   in reply to DDH10
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    First, get the caps lock key on your keyboard fixed.

    Most people won't even read all caps (considered shouting, and rude in most languages).

     
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  • DDH10
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    2. DDH10,
    Jul 1, 2012 6:45 PM   in reply to Chris Cox
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    very sorry for shouting.  didn't realize that i was.  thank you for the information.   this december i'll have been on this planet for seventy five years and know that it's never

    too late to learn.  now what i  really want to learn is why  all of a sudden i'm unable to save my photoshop documents.

    if i left out any caps i'm sorry. i always forget to put them where they belong. 

     
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  • Chris Cox
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    3. Chris Cox,
    Jul 1, 2012 6:53 PM   in reply to DDH10
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    Program errors are logged in your preferences folder in a file called PSErrorLog.txt.

    If you could find that file and post the last 50 lines here, that might tell us something.

     

    Also, which OS version are you using?

     

    And do you have any system utilities that would affect file IO (backup programs, file sharing software, odd anti-virus software, saving to a file server, etc.)?

     
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  • DDH10
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    4. DDH10,
    Jul 1, 2012 7:23 PM   in reply to Chris Cox
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    i am unable to locate the PSErrorLog.txt.  i looked all through preferences on photoshop and the computer.  i do have a mozy back up system that i did re-install yesterday.

    i an using OSX version 10.6.8

     
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  • Chris Cox
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    5. Chris Cox,
    Jul 1, 2012 10:08 PM   in reply to DDH10
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    It would be in your Photoshop preferences folder (~/Library/Preferences/Adobe Photoshop CS6 Settings/PSErrorLog.txt).

    That file is created or appended to whenever you hit a program error.

     
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  • star-affinity
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    6. star-affinity,
    Jul 13, 2012 7:13 AM   in reply to Chris Cox
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    Would like to add that we're also seeting this where I work and I'm also not able to find any PSErrorLog.txt file in ~/Library/Preferences/Adobe Photoshop CS6 Settings

     

    Could it be somewhere else?

     
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  • dezion
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    7. dezion,
    Sep 18, 2012 8:48 AM   in reply to Chris Cox
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    I too am now receiving this dialog regularly. Has a solution been found? Here is my PSErrorLog.txt contents:

     

    2012:09:14 11:38:02 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:38:06 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:38:12 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:38:31 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:39:10 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:39:21 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:51:40 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:14 11:51:55 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:16 22:49:47 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:16 22:49:51 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:16 22:49:54 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:16 22:51:38 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 09:51:30 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 09:51:40 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 09:56:35 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 09:56:42 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 10:29:50 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 10:31:19 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 10:34:30 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 10:35:04 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

    2012:09:18 10:36:52 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/mai n/photoshop/xcode/../sources/UVMAccess.cpp : 778 : REQUIRE failed

     
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  • dezion
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    8. dezion,
    Sep 18, 2012 9:32 AM   in reply to DDH10
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    I am also able to consistently reproduce this error after loading a selection from a layer when cmd+clicking on the layer icon.

     
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  • Chris Cox
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    9. Chris Cox,
    Sep 18, 2012 3:10 PM   in reply to dezion
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    In your case something bad is happening -- data that should be present isn't there.

     

    We need to get EXACT steps to reproduce the problem so we can debug it.

    With the steps you've given so far, I'm not seeing any problems.

     
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  • Tom Hnatovsky
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    10. Tom Hnatovsky,
    Oct 5, 2012 3:49 AM   in reply to Chris Cox
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    I am getting the same error.

     

    It occures in these cases:

    • When I try to save document into PSD (using save as or save dialog) - save for web works OK
    • When I try to use X key to swich paint colors (colors change but its visualisation remains the same)
    • When I pick a color using a color picker

     

    There is only one error in error log "..\..\sources\USheet.cpp : 454 : REQUIRE failed"

     
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  • Chris Cox
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    11. Chris Cox,
    Oct 5, 2012 8:03 PM   in reply to Tom Hnatovsky
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    First, make sure you have the 13.0.1 update installed.

     

    And again, we need ALL the steps necessary to reproduce the problem.

     
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  • Tom Hnatovsky
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    12. Tom Hnatovsky,
    Oct 6, 2012 4:38 PM   in reply to Chris Cox
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    I tested it right now and made just a few actions:

    • Launched Photoshop CS6 Extended 64 bit
    • Clicked on Help and selected About Photoshop (have 13.0.1 version)
    • Closed about screen
    • Reopened a PSD file (From Files menu)
    • Clicked X key (got an error message about internal program error)
    • Created a rectangle
    • Clicked on save in Files menu (got an error message again)
     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
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    13. Noel Carboni,
    Oct 6, 2012 7:12 PM   in reply to Tom Hnatovsky
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    Why do people think that saying "got an error message about internal program error" is detailed enough?   Do you think that's the only error message that could possibly be generated by Photoshop?

     

    Would it be so hard to quote the exact text of the message, or even take a screenshot and post it?

     

    In any case, here's what you do, Hnatovsky:  Reset your preferences to defaults.

     

    1.  Close Photoshop.

     

    2.  Start Photoshop and immediately press and hold Control - Shift - Alt.  If you get the keys down quickly enough - and you have to be very quick - Photoshop will prompt you to confirm deletion of your current preferences.

     

    3.  Confirm the deletion and Photoshop will start up with default preferences.  Chances are good your problem will be solved.

     

     

    -Noel

     
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  • Chris Cox
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    14. Chris Cox,
    Oct 6, 2012 9:09 PM   in reply to Tom Hnatovsky
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    Those steps alone don't show any errors for me.

     

    There's something else you're leaving out -- a third party plugin, timing, or something else you've overlooked.

     
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  • Tom Hnatovsky
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    15. Tom Hnatovsky,
    Oct 7, 2012 4:27 AM   in reply to Noel Carboni
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    1. The error has been described in the first post of this thread
    2. Someone could have localized Photoshop environment and only guess what might be the text of the error in English (for me it is: "Nelze uloži <filename>, protože se vyskytla chyba programu" - simply the same as in the first post.. and the second message is just missing filename "Požadavek nelze dokončit, protože se vyskytla chyba programu.")

     

    Your suggested preferences reset helped me, thanks. It should be suggested by Adobe automatically.

     
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  • ChristianAaltonen
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    16. ChristianAaltonen,
    Dec 21, 2012 7:11 PM   in reply to Tom Hnatovsky
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    Hi guys,

     

    This my post is not about the reason of the problem, but I just want to share my succesful experience just to save the affected file:

     

     

     

    Switch the visibility of all the layers off. When you have a bunch of invisible layers, the file can be safely saved. {You would be better to try it with a copy of the same file using that bottom icon of the History panel before definitely closing your orignal work. Just do a copy, switch the layers off, save that copy and try it to reopen. If all is OK, switch desired layers on and now you should be able to save the file nomally. All should be all right — your file is saved! But be prepared, this issue coud happen from time to time...}

     

    Hope this could be helpful…

     
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  • twaid3r
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    17. twaid3r,
    Feb 11, 2013 4:55 AM   in reply to ChristianAaltonen
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    I just encountered the same error,

     

    I'm on Windows 8, Adobe PS CS6.

     

    My fix was to disable the folder masks and it worked, allowed me to save

     
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