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ahoher
ahoher Calculating status...
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Firefox 15, Flash 11.4, Windows 7 - html5 videos/swf do not play

Sep 17, 2012 7:32 PM

Help me please!  I see that many people have similar issues, but no 2 are exactly alike, but I have tried every suggested solution and nothing seems to work.  Everything was fine until about 2 weeks ago and then nothing worked - no youtube, no flash apps, no swf.  I only use Firefox, but I tried it on IE and Chrome - nothing.  I really just want a solution with Firefox, because it has worked.  In my Add-ons Manager, it shows Shockwave Flash 11.4...and Shockwave for Director.  HOWEVER, when they are enabled I cannot watch ANY youtube videos.  If I disable Shockwave Flash, youtube videos play, except for HTML5 videos.  Regardless if Flash is enabled or disabled, when I go to the Adobe flash test page, it is indicating that I do not have flash installed.  However the Shockwave Player test page, shows that shockwave is installed and working.  I am so frustrated....I have uninstalled and installed so many times, shockwave, adobe, etc. And no matter what I do .swf images/apps do not play at all.  This is the worse, since my work's website (which I maintain) uses .swf.  I did not create them, but would like to see them and it seems to necessary when I try to update the website, because the website maintenance hangs.  Flash never 'crashes'.....

2159 Views   12 Replies   Latest reply: Rick4321, Sep 22, 2012 5:11 PM
 
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  • Pat Willener
    Currently Being Moderated
    1. Pat Willener,
    Sep 18, 2012 12:59 AM   in reply to ahoher
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    ahoher wrote:

     

    HOWEVER, when they are enabled I cannot watch ANY youtube videos.  If I disable Shockwave Flash, youtube videos play, except for HTML5 videos.

    This does not make any sense: you can watch videos if Flash Player is DISABLED, but not when it is ENABLED?

     

    Anyway, what do you see instead of the expected Flash content?

     

    Also, what is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

     
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  • MikeS-B
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    2. MikeS-B,
    Sep 18, 2012 5:12 AM   in reply to ahoher
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    Same problem.  Youtube and other flash programmes crash in Firefox 15, but not in Chrome.  So that excludes the video driver issue.

     
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  • Rick4321
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    3. Rick4321,
    Sep 18, 2012 8:29 AM   in reply to MikeS-B
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    Can't see YouTube using Firefox 15, Adobe Flash 11 64-bit but can on IE.

     
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  • Chris Campbell
    8,779 posts
    May 4, 2010
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    4. Chris Campbell,
    Sep 18, 2012 11:39 AM   in reply to Rick4321
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    For those crashing, what virus scanners are you using?  Could you do a "about:crashes" in Firefox's address field and give us a couple of crash ID's that correspond in time to when Flash Player crashed?

     
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  • ahoher
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    5. ahoher,
    Sep 18, 2012 2:14 PM   in reply to Pat Willener
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    I did another uninstall and reinstall of flash.  I now have in my firefox add-ons Shockwave Flash 11.4 and Shockwave for Director.  HTML5 videos and swf still do not play - i get a black screen with HTML5 videos and swf's just do not appear at all.  The weird situation with flash player is gone.  I never see flash actually crash...this has worked fine on my laptop up until about 2 weeks ago.

     
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  • Chris Campbell
    8,779 posts
    May 4, 2010
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    6. Chris Campbell,
    Sep 18, 2012 2:19 PM   in reply to ahoher
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    @ahoher - Does this page show Flash content?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    If so, please post a copy of your system's dxdiag report.

     

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main _For_Windows_users

     
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  • ahoher
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    7. ahoher,
    Sep 18, 2012 2:21 PM   in reply to ahoher
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    In IE9 64-bit. swf images show up as a blank space with a red 'x'.  HTML5 videos on youtube say I need to install flash.  In Chrome, videos don't play at all - big black screen and swf images show up as blank space.  Sorry, but this is just ridiculous and frustrating.

     
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  • ahoher
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    8. ahoher,
    Sep 18, 2012 2:25 PM   in reply to Chris Campbell
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    Here's the report, just with the display device info - let me know if you need anything else (it's really long!)

     

    ------------------

    System Information

    ------------------

    Time of this report: 9/18/2012, 17:22:42

           Machine name: AM-LAPTOP

       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

               Language: English (Regional Setting: English)

    System Manufacturer: Dell Inc.

           System Model: Inspiron N5050

                   BIOS: BIOS Date: 10/14/11 14:44:39 Ver: 04.06.04

              Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

                 Memory: 4096MB RAM

    Available OS Memory: 4004MB RAM

              Page File: 3162MB used, 4844MB available

            Windows Dir: C:\windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 32bit Unicode

     

    ------------

    DxDiag Notes

    ------------

          Display Tab 1: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

              Input Tab: No problems found.

     

    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D:    0/4 (retail)

    DirectDraw:  0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay:  0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow:  0/6 (retail)

     

    ---------------

    Display Devices

    ---------------

              Card name: Intel(R) HD Graphics Family

           Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_05041028&REV_09

         Display Memory: 1696 MB

       Dedicated Memory: 64 MB

          Shared Memory: 1632 MB

           Current Mode: 1366 x 768 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: SEC5441

            Native Mode: 1366 x 768(p) (59.997Hz)

            Output Type: Internal

            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10 umd32

    Driver File Version: 8.15.0010.2342 (English)

         Driver Version: 8.15.10.2342

            DDI Version: 10.1

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 3/25/2011 22:17:46, 7473664 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp:

      Device Identifier: {D7B78E66-4256-11CF-BE7A-0E25A9C2C535}

              Vendor ID: 0x8086

              Device ID: 0x0116

              SubSys ID: 0x05041028

            Revision ID: 0x0009

    Driver Strong Name: oem3.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2342:pci\ven_8086&dev_0116& subsys_05041028

         Rank Of Driver: 00E60001

            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

           D3D9 Overlay: Supported

                DXVA-HD: Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

     
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  • Chris Campbell
    8,779 posts
    May 4, 2010
    Currently Being Moderated
    9. Chris Campbell,
    Sep 20, 2012 5:18 PM   in reply to ahoher
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    Your drivers aren't that old, but Intel does have an update available:

     

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3231&Dwn ldID=21776&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers &ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+ HD+Graphics&lang=eng

     

    However, I don't think this will help in the case of IE.  You mention that it shows a red x, can you walk through the steps in this FAQ to verify it's enabled properly?

     

    Enabling Flash Player in Internet Explorer 9

     

    In Chrome, can you post the contents of the page that you see when you type "about:flash" in Chrome's address bar?

     
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  • ahoher
    Currently Being Moderated
    10. ahoher,
    Sep 22, 2012 8:37 AM   in reply to Chris Campbell
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    I will install the Intel update, but I'm with you that I don't think it will help.....

     

    In IE, Flash does not show up in the list of Add-ons, even though it is installed!!!  Verified through Firefox and Windows7.

     

    In both IE and Chrome, this is what I see on the 'about' page - just a blank space.

     
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  • Rick4321
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    11. Rick4321,
    Sep 22, 2012 4:44 PM   in reply to Chris Campbell
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    I'm using McAfee Security Center. A couple of crash IDs are: http://crash-stats.mozilla.com/about/throttling and http://crash-stats.mozilla.com/about/throttling. I have gone back to Firefox 14 and it seems to be working now.

     
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  • Rick4321
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    12. Rick4321,
    Sep 22, 2012 5:11 PM   in reply to Chris Campbell
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    I have just done this. Let me know what happens, please. My wife's laptop is having the same problem, and her setup is quite different than mine.

     
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