You should only contact Digital Publishing Suite Gold Support crew.

Contact details are sent by Adobe during DPS provisioning process so you should already have them.

The workaround doubles my work to proof and publish.

It means I upload and update all the articles in a test account until all revisions have been made, then I have to go and rebuild it signed-in to the actual provisioned account. Otherwise, even though it's being published "Privately" the proofing file will bet published to our existing app in the iTunes store.

When Matt Laun walked me through this workaround the first time, he said there was a bug that would cause it to actually be published to iTunes even though we were publishing "privately" so we had to get a test ID provisioned and use that to do the private publishing workaround.

If that bug has been fixed, I would love to know about it but I cannot take a chance that an issue that is still being proofed and revised shows up as a new issue in the iTunes app.

today i've lost my patience and reinstalled CS5. Result? Still same, i can't use Folio Builder.

What's interesting - it's working under another account (Mac OS X). So there is something lost in my preferences in my user account... But i can't delete all with Adobe in name...

Tomek,

if you mean "somewhere in download folder", that's quite possible.

John

Your response leaves me even more frustrated. As far as I understand it someone without a provisioned account will have to accept a second rate service. This will not encourage them to sign up; rather it will drive them into the arms of your competitors.

I have a large international client who has trusted my judgement in advocating ADPS which itself was based on my experience during 9 months of the prerelease program during which things were progressing well. They have signed and are waiting for their account to be provisioned but are having serious second thoughts about their decision to go with Adobe.

Why is your Acrobat.com server infrastructure so woefully inadequate? You have had so many warnings and yet you still do not seem to appreciate the seriousness of the situation. Why wasn’t the timeout value adjusted when the horrendous problems with Acrobat.com first surfaced? This forum is evidence that all is not well and using the excuse that it is Apple’s fault just won’t rub. Why did I have 10 days of trouble free downloading many of the same files that now seemed to have crashed the system, Even earlier this morning it was ok then having made some small changes to a to several articles suddenly I start getting the “Cannot Connect...” error message. None of my videos are larger than 65 MB although we have quite a lot of almost full screen images in Object States that I know are not resampled when the folio is created and so most images are a sensible size.

Although it pains me to say this about a company whose products have been market leaders in creative software for many years Adobe you have got to get a grip of this never ending sequence of calamities. Someone in the organisation isn’t listening, whoever it is maybe they should spend some time monitoring this forum.

Hi Tomasz,

According to you, If we have Beta version of DPS (Drop 8 to 14) in my system then the v15 is not installing successfully.

Am I right?

Tomek - i have solution

you at least put me on the right way - delete something

First i deleted everything about older version on my computer - no luck.

Then i realized, that if tools are working under other user on same computer, and Adobe apps must work under newly created user, then i can safely remove EVERYTHING what have something to do with Adobe in my user folder. And that's exactly what i did. I deleted Adobe folders in Application Support, ALL com.adobe.* folders in Preferences, even invisible ~/.adobe . Then i used Spotlight in Library folder to find any other traces of Adobe related files. Everything must go. Because only thing which i can lose are settings.

And this is what helped. Now is Folio builder working.

I think that today at evening i'll try to find which exact folder/file is responsible for this issue, because we have second computer with same problem. Then i'll sell name of this file/folder to Adobe . For 355 €.

Is there a quick way of seeing which version tools you have installed?

Matthew, i already mentioned it here, but please, start to name .dmg of your updates in some way, which makes sense. It's hard to find right update in download folder. You should distinguish between versions and of course between version for CS5 and CS5.5. It will make life MUCH easier for us. Thank you.

Have tried installing the latest DPS updates for the authoring tools and the Folio builder for InDesign CS5, (I uninstalled the older versions first) but nothing happened, nothing worked at all, normally would expect to see the tools in the extensions manager window, nothing there and no tools available to use. Have uninstalled everything and reinstalled an older version of the authoring tools and the latest version of the Folio builder. I now have authoring tools which crash the whole thing.

Any ideas?

Bob, this is very funny. There is my request exactly one year old, regarding naming of archives with tools. Do you know what happened? Nothing. I've just downloaded AdobeDigitalPublishingPatch-All.dmg (any idea which version and for which ID it is?). Just another small example, how you simply are not interested how to make your customers life easier.

Name of tools for CS6.

Sent from my iPhone

And here we go again - CS6 tools have still this funny name

AdobeDigitalPublishingPatch-All.dmg

i have 13 files with this name in my download folder. Oh my.