Skip navigation
TinRobot44
TinRobot44
Currently Being Moderated

Strange Quick Look behaviour on Mac

Sep 19, 2012 12:02 PM

My Photoshop documents sometimes look very odd when I use Quick Look in the Finder.  Instead of displaying the file as it should, it shows a strangely cropped version on a white BG.  Or it just shows one layer rather than the composite of the layers.  Is there some glitch with Quick Look and Photoshop on the Mac or is there a fix for this?

484 Views   12 Replies   Latest reply: Chris Cox, Sep 21, 2012 12:14 PM
 
Replies
  • conroy
    Currently Being Moderated
    1. conroy,
    Sep 19, 2012 12:08 PM   in reply to TinRobot44
    Report

    Please post examples - screenshots of documents being displayed in Photoshop, with the Layers panel visible, and the icons being displayed in Finder.

     
    |
    Mark as:
  • TinRobot44
    Currently Being Moderated
    2. TinRobot44,
    Sep 19, 2012 12:20 PM   in reply to conroy
    Report

    Sure.  Here are the three layers:

    Layers.png

    And here's the really strange Quick Look preview of that document in the Finder:

    QL.png

    Pretty wierd, eh?  And all the layers are normal, 100% opacity and all on.  I haven't selected an area like that.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,731 posts
    Oct 15, 2010
    Currently Being Moderated
    3. Sudarshan Thiagarajan,
    Sep 19, 2012 12:25 PM   in reply to TinRobot44
    Report

    When you're saving your PSD file, can you check if 'Maximize Compatibility' is turned on?

     

    QuickLook renders layers with alpha channels as white. PSD doesn't have enough data for QuickLook engine to render the correct version.

     

    When you check 'Maximize Compatibility' while saving a PSD, PS adds a flattened out image to the PSD file data - thereby ensuring QuickLook can render it just fine.

     
    |
    Mark as:
  • conroy
    Currently Being Moderated
    4. conroy,
    Sep 19, 2012 12:33 PM   in reply to TinRobot44
    Report

    Oops! My mistake asking you to screenshot the icons displayed in Finder when you clearly mentioned Quick Look. I think Sudarshan has the answer.

     
    |
    Mark as:
  • TinRobot44
    Currently Being Moderated
    5. TinRobot44,
    Sep 19, 2012 12:45 PM   in reply to Sudarshan Thiagarajan
    Report

    That didn't fix it.  Oddly, I notice that same strange shape on more than one document.  I can only imagine that it must be some freaky glitch as I'm not getting this on many others.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,731 posts
    Oct 15, 2010
    Currently Being Moderated
    6. Sudarshan Thiagarajan,
    Sep 19, 2012 12:49 PM   in reply to TinRobot44
    Report

    System restart? Or, you could probably post this on Apple Forum. They should have an answer to this!

     
    |
    Mark as:
  • TinRobot44
    Currently Being Moderated
    7. TinRobot44,
    Sep 19, 2012 12:57 PM   in reply to Sudarshan Thiagarajan
    Report

    It's true because really, it seems to be a Finder issue.  Thanks for your help.

     
    |
    Mark as:
  • Chris Cox
    Currently Being Moderated
    8. Chris Cox,
    Sep 19, 2012 1:38 PM   in reply to TinRobot44
    Report

    Did you have an alpha channel in the document that looks like that shape?

     

    Apple still has several problems related to confusing alpha channels with transparency (apparently, nobody over there reads documentation).

     
    |
    Mark as:
  • TinRobot44
    Currently Being Moderated
    9. TinRobot44,
    Sep 20, 2012 8:58 AM   in reply to Chris Cox
    Report

    I'm not aware of any alpha channel.  I posted a picture of the layers earlier.  Is it possible an alpha channel is hidden in there?

     
    |
    Mark as:
  • Chris Cox
    Currently Being Moderated
    10. Chris Cox,
    Sep 20, 2012 2:42 PM   in reply to TinRobot44
    Report

    The alpha channel would be in the channels palette, not layers.

     
    |
    Mark as:
  • TinRobot44
    Currently Being Moderated
    11. TinRobot44,
    Sep 21, 2012 11:48 AM   in reply to Chris Cox
    Report

    Yup, that was it.  I have no idea how those alpha channels got there, but yes, that is what caused the problem so I deleted them and it's all sorted.  Thank you!

     
    |
    Mark as:
  • Chris Cox
    Currently Being Moderated
    12. Chris Cox,
    Sep 21, 2012 12:14 PM   in reply to TinRobot44
    Report

    You might want to let Apple know that after 10 years of bug reports with easily reproducable steps and samples -- they still haven't gotten alpha channel support right.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points