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Premiere Pro

Premiere Pro could not find any capable video play modules

May 9, 2012 5:34 PM

Latest reply: jwbehm♠, Dec 17, 2012 2:59 PM

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40. CaesarCais,

Aug 27, 2012 1:07 AM in reply to randomguyinHB

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I am having the same problem now. I was getting the "could not find any capable video play modules" message. I tried solution 1 and 2 provided by Adobe support to no avail. Then I went to BIOS and changed the Switchable Graphics from Dynamic to Fixed. I was able to access the program, but every few minutes Premiere Pro stops working and I get a message saying that my "AMD display driver has stopped responding and has recovered." The preview windows in Premiere then black out and I can't view anything. I have to go to my task manager, end the premiere process and then restart using task manager to get it working again for a few minutes before I have to do it all over again. My graphics card is a Radeon HD 6490M, I have 8gb RAM, and I am on Windows 7 64-bit Premium. Please help.

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41. Bill Hunt,

Aug 27, 2012 7:09 AM in reply to CaesarCais

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Have you gone to the ATI/AMD Web site, and checked that you have the latest version of the Catalyst drivers? Do not trust Windows, or any utility to tell whether you have the latest drivers - check for those on the site.

Good luck,

Hunt

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42. Enrique1972,

Sep 5, 2012 2:04 PM in reply to DCW02

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This is how I fixed my issue. I had did the system recovery and then installed my software one at a time. And then realized - "Constant Guard" from Comcast was killing the permissions! I uninstalled Constant Guard and now I am able to use Premiere Pro without issue.

I got the idea to uninstall Constant Guard from this link: http://forums.comcast.com/t5/Security-and-Anti-Virus/BEWARE-Constant-G uard-Incompatible-with-Adobe-Photoshop-CS5-CS3/td-p/938633

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43. a repelling spider,

Sep 8, 2012 1:07 PM in reply to randomguyinHB

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Hello everyone, I'm having the same issue... I have a HP Pavilion dv7, with the 6770 series AMD card similar to the original poster. Im assuming its an issue with the switchable graphics card thing. Just purchased CS6 Production Premium and Im eager to edit on Premiere. I have tried almost everything that was suggest previously on this thread that was applicable. I still cannot get the software to work. Any additional ideas?

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44. sunnysolves,

Sep 19, 2012 10:57 AM in reply to randomguyinHB

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SOLVED

Hi there guys,

I have THE BEST working solution right now.
Go to the Switchable Graphics app and browse for the Premiere Pro 6 folder.
There, select "Adobe Premiere Pro" file and set it to High Performance.
Then go back to the same folder and select "GPUSniffer" and set it to High Performance.
And EUREKA! Everything works!!!

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45. DCW02,

Sep 19, 2012 2:28 PM in reply to sunnysolves

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What and where is the switchable Graphics app?

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46. sunnysolves,

Sep 19, 2012 10:48 PM in reply to DCW02

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One of the problems that causes this particular error is the AMD switchable graphics module.
You access it by right clicking on the desktop.

Another method is to run Premiere Pro as Administrator.

Another method is to update BIOS. But please, don't forget to backup your previous BIOS. To backup the BIOS, the method is given in the link provided below.
http://www.hardwaresecrets.com/article/41

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47. teloscientist,

Sep 20, 2012 10:15 PM in reply to randomguyinHB

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The solution I found was to uninstall Comcast Constand Guard. It worked for me when nothing else did. I kept norton, just uninstalled Constant Guard.

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48. DCW02,

Sep 20, 2012 11:34 PM in reply to teloscientist

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Brilliant. I was looking for a good excuse to uninstall Constant Guard. And it solved the problem with Premier Pro. Starts up fine now. Not sure how you figured that out, but Thank You!

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49. Pedro_Filizzola,

Sep 22, 2012 8:53 PM in reply to HippoHQ - Paul Shaw

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It works for me to. But I`ll not give my money for one software that not acept my GPU aceleration. I`ll buy Sony Vegas, for shure. 10 times mor faster.

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50. Bill Hunt,

Sep 22, 2012 8:57 PM in reply to Pedro_Filizzola

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Pedro,

What IS your GPU, make and model?

What OS are you on?

Good luck,

Hunt

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51. Pedro_Filizzola,

Sep 22, 2012 9:23 PM in reply to Bill Hunt

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Hello Hunt,

my GPU is a ATI RADEOM 7730 Series in Windows7. It was a hard work of 2 days to make de Premiere Pro trial works with (I have read many tuturial se tips) but the Mercury GPU Aceleration is not available for my configuration. Well... The Vegas 11 trial works fine with GPU aceleration of 32 bit floating point in firt install. Beautiful! No render for nothing, and great! That was the kind of program I want in my computer.

Greetings,

Pedro

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52. Pedro_Filizzola,

Sep 22, 2012 9:24 PM in reply to sunnysolves

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Works for me to!

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53. Bill Hunt,

Sep 23, 2012 8:56 AM in reply to Pedro_Filizzola

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GPU acceleration/MPE Hardware acceleration, is only availabe for ATI/AMD on the Mac, not on Windows.

Good luck,

Hunt

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54. Bill Hunt,

Sep 23, 2012 8:58 AM in reply to Pedro_Filizzola

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This FAQ Entry might be useful too: http://forums.adobe.com/thread/878522?tstart=0

Hunt

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55. modaried,

Sep 27, 2012 5:22 PM in reply to randomguyinHB

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here is it > fully solved http://www.youtube.com/watch?v=GBcxDNtoWl0&feature=plcp

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56. juanbeltran,

Sep 29, 2012 5:55 PM in reply to myselfof86

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In fact this was very useful for me.. it work out!!.. i just disable my Intel Graphics for a minute.. just the time that take the program to start... the resolution is sooo low.. so i just enable this again and the program run perfect... Thank from Colombia!!!

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57. labski88,

Nov 10, 2012 6:54 PM in reply to Enrique1972

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The solution I found was to uninstall Comcast Constand Guard.

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58. jeebss1,

Dec 14, 2012 1:47 AM in reply to alexandrepitre

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So how do I open the AMD control panel and make sure that PremPro uses the correct GPU?

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59. jeebss1,

Dec 14, 2012 3:18 AM in reply to Todd_Kopriva

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yeah i can find that page with google. I tried all three solutions and none worked.

I usea HP Pavillion g series. Win 7

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60. Jeff Bellune,

Dec 14, 2012 4:19 AM in reply to jeebss1

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Please don't double-post. I deleted your duplicate topic.

Jeff

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61. labski88,

Dec 14, 2012 7:29 AM in reply to jeebss1

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I found my solution to the problem was in the installation of comcast constant guard. After uninstalling it everything works great. Hope this helps!
Mark

Sent from my iPad
Mark Ski

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62. jwbehm♠,

Dec 17, 2012 2:59 PM in reply to Pallav A

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I have the AMD card. I followed the steps related to startup applications (refer to step 3 of Item " 13.Pallav A")
I selectively acitvated startup apps one at a time and found the application that was blocking Adobe Primiere Pro from starting was:
GuardedID by Strikeforce Technologies, Inc.
I uninstalled this application and problem went away.
I didn't have to do step 4.
Hope this helps

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