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Adobe Content Viewer (desktop preview) Missing with latest update (v.8.0.9.23)

Sep 19, 2012 9:50 AM

Tags: #adobe #content #dps #preview #folio #viewer

InDesign CS6 just promted me to update my Folio software and now my Adobe Content Viwer is missing.

 

When I try to preview a Folio, I get the following error message:

Screen Shot 2012-09-19 at 12.49.26 PM.png

 

Has anyone had this problem?

1743 Views   9 Replies   Latest reply: Ulrich Bogun, Oct 19, 2012 5:23 AM
 
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  • Rhoda P.
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    1. Rhoda P.,
    Sep 19, 2012 2:51 PM   in reply to abelam
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    I am having the same problem. Right after updating Folio software (8.0.9.23), I get the same error message. PLEASE HELP!

     
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  • Neil Enns - Adobe
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    2. Neil Enns - Adobe,
    Sep 20, 2012 8:37 AM   in reply to Rhoda P.
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    Can you take a look at http://forums.adobe.com/thread/1048646?tstart=0 and try some of the steps suggested in that thread? There are a couple of possible solutions listed there.

     

    Thanks,

     

    Neil

     
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  • abelam
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    3. abelam,
    Sep 20, 2012 8:48 AM   in reply to Neil Enns - Adobe
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    I deleted the the file recommended by Matt:

     

    Try closing the app, deleting the following directory to clear the app's saved data, and then restarting:

     

    Mac:  /Users/{username}/Library/Preferences/com.adobe.dmp.contentviewer

     

    But the Problem seems rooted in the fact that the APP itself has disappeared from my Applications. I know it use to be there before. Can I download the APP again from Adobe?

     
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  • Neil Enns - Adobe
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    4. Neil Enns - Adobe,
    Sep 20, 2012 9:47 AM   in reply to abelam
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    Can you try manually installing the Adobe Content Viewer by going to

    /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer/Adob eContentViewer.air?

     

    Thanks,

     

    Neil

     
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  • abelam
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    5. abelam,
    Sep 20, 2012 11:40 AM   in reply to Neil Enns - Adobe
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    YES! That was it.

    The app is back. For anyone else, make sure you go into the Macintosh HD Library, not the user level Library.

     

    Thanks Neil!

     
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  • Ulrich Bogun
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    6. Ulrich Bogun,
    Oct 16, 2012 5:44 AM   in reply to abelam
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    Sadly, this doesn’t work for me. On a german installation of ID CS 6 with latest updates, I get the same error: "content viewer missing". I tried to start the content viewer.air installer from within Library/Application Suppoert/Adobe/Installers/AdobeDigitalPublishingCS6 and, after changing its permissions, seemed to succeed in it first. But the installer finished with an error message that translates like "This application cannot be installed due to a wrongly configured installation program. Please consult the app’s author." – which I do hereby. No sign of a content view inside Applications/Adobe …Any hints?

     

    Thanks in advance

    Uli

     
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  • Ulrich Bogun
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    7. Ulrich Bogun,
    Oct 16, 2012 7:35 AM   in reply to Ulrich Bogun
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    Solved it! Turned out the Applications/Adobe folder was write protected. I swear I didn’t do that …!

     
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  • IndoorsDave
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    8. IndoorsDave,
    Oct 18, 2012 7:11 PM   in reply to Neil Enns - Adobe
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    Sadly, a no go for me. Any thoughts?

     

    Screen Shot 2012-10-18 at 9.10.43 PM.png

     
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  • Ulrich Bogun
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    9. Ulrich Bogun,
    Oct 19, 2012 5:23 AM   in reply to IndoorsDave
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    Did you check the permissions on the Applications/Adobe folder? In my case they were set incorrectly, so the installer installed initially but stopped with a similar error message when it was trying to move the application into this folder. Or for a workaround: Install into a different folder with correct write permissions and move the viewer into the Adobe folder afterwards, signing in with your admin rights when prompted for.

     
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