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PhotoShop CS6 Crashes while working in 3D

Sep 19, 2012 5:10 PM

PhotoShop CS6 Extended student version Crashes while working in 3D I just installed the software yesterday.

 

My laptop is using Windows 7 Home premium 64-bit SP1

Intel Core i7 CPU Q 720 @ 1.60 GHz

4GB Ram

ATI mobility Radeon HD 5650

 

Thanks for the help

 
Replies
  • Currently Being Moderated
    Sep 19, 2012 8:52 PM   in reply to FreeBird.1963

    Have you installed the latest driver from AMD's website?

     
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  • Currently Being Moderated
    Sep 19, 2012 8:46 PM   in reply to FreeBird.1963

    Go to AMD's website, download the latest drivers for your GPU, and follow their instructions to install them.

     
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  • Currently Being Moderated
    Sep 19, 2012 8:52 PM   in reply to FreeBird.1963

    Did you install the Photoshop 13.0.1 update?

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 20, 2012 2:13 AM   in reply to FreeBird.1963

    ATI's Catalyst 12.8 has some installer problems where it doesn't completely supersede the previous driver you had installed.  You may have run into them.

     

    This was the information ATI returned to me when I reported the problem to them (I'm not a fan of automatic cleaners, but this is verbatim from them): 

     

    1. Uninstall all ATI drivers and any other video card software from the Add or Remove Programs and Features in the Windows Control Panel. Click on AMD Catalyst install manager, click change and then choose the option to express remove all AMD software.

    2. Try using a driver cleaner program to make sure the drivers are removed: Please keep in mind that the (Driver Cleaner / Driver Sweeper are 3rd party software and not supported by AMD) please refer to their websites for instruction and guidance.

      Driver Cleaner Professional
      http://www.afterdawn.com/software/desktop_software/other_tools/driver_ cleaner_pro.cfm

    3. Disable any running background software such as firewalls and antivirus.

    4. Make sure your operating System has the latest Service Packs and patches / updates.

    5. Make sure your motherboard has the latest BIOS and CHIPSET software (you can get these updates directly from the manufacturer of the motherboard or Computer).

    6. Make sure your power supply has adequate wattage.

    7. Since you have a desktop Radeon HD graphics card in windows then install this driver: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

    8. If the problem still exists please try installing your video card in another PC or try installing another video card in your PC if possible, this will tell us if the issue follows the graphics card or the PC.

    9. Or test your other hardware like RAM, CPU , USB devices…etc to make sure they do not create the problem.

    10. If the problem still exists please download the Belarc Advisor - a free system diagnostics, system information and benchmarking to create a problem report as described: In HTML format and attach file to e-mail.

      http://www.belarc.com/free_download.html

      Download the ‘Belarc Advisor’ from the ‘Products’ tab at the top of the page.

    11. If you are looking for a specific driver, a list of previous drivers can be found here:

    64-Bit: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw _vista64.aspx

    32-Bit: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw _vista32.aspx

     

    See also this thread where I had a similar problem as you, then solved it:

     

    http://forums.adobe.com/message/4638840

     

    -Noel

     
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  • Currently Being Moderated
    Sep 20, 2012 4:42 PM   in reply to FreeBird.1963

    It could be a bug in Photoshop -- but we haven't had any that are that easy to hit in 3D.

    But we'd need more details about the crash, or a file that reproduces the crash to isolate the cause.

    (we'll eventually get the CAB from Microsoft, but those are slow to debug)

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 20, 2012 4:48 PM   in reply to FreeBird.1963

    You say it crashes on opening a 3D file...

     

    Can you create a new 3D extrusion?

     

    -Noel

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 20, 2012 7:14 PM   in reply to FreeBird.1963

    Money back for what?  Your video card?

     

    I don't have your same video card (mine's a 5670), but I don't see crashes when doing 3D.  I did briefly when I had a driver installation problem, but reinstalling fixed it.

     

    Entirely up to you whether you request a refund.  Did you not test Photoshop for the 30 day free trial before buying?

     

    -Noel

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 20, 2012 7:25 PM   in reply to FreeBird.1963

    One other thing to try...  Catalyst 12.4 seemed to be a particularly good version for use with Photoshop CS6.  I did a lot of 3D work with 12.4 successfully.

     

    -Noel

     
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