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jbleecker
jbleecker
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“Adobe Photoshop Lightroom 4.pkg” is untrusted."

Sep 17, 2012 10:05 PM

Tags: #error #macintosh #install #lr4 #lightroom4 #lr4.1

I'm having a bit of a problem installing LR4.1 on my MBP (details below.)

 

I've tried installing a few times, along with rebooting and running disk repair on the disk.

 

This is the error I get in the console is as follows:

 

Sep 17 22:04:28 Clearly installd[518]: PackageKit: ----- Begin install -----

Sep 17 22:04:28 Clearly installd[518]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=102 "The package “Adobe Photoshop Lightroom 4.pkg” is untrusted." UserInfo=0x7fc36a11d6a0 {NSLocalizedDescription=The package “Adobe Photoshop Lightroom 4.pkg” is untrusted., NSURL=file://localhost/Volumes/Lightroom%204.1/Adobe%20Photoshop%20Li ghtroom%204.pkg#com.adobe.Lightroom4.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom4, NSUnderlyingError=0x7fc36a099fa0 "The operation couldn’t be completed. CSSMERR_TP_NOT_TRUSTED"} {

              NSLocalizedDescription = "The package \U201cAdobe Photoshop Lightroom 4.pkg\U201d is untrusted.";

              NSURL = "file://localhost/Volumes/Lightroom%204.1/Adobe%20Photoshop%20Lightro om%204.pkg#com.adobe.Lightroom4.pkg";

              NSUnderlyingError = "Error Domain=NSOSStatusErrorDomain Code=-2147409622 \"The operation couldn\U2019t be completed. CSSMERR_TP_NOT_TRUSTED\" UserInfo=0x7fc36a099ed0 {SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_NOT_TRUSTED}";

              PKInstallPackageIdentifier = "com.adobe.Lightroom4";

          }

Sep 17 22:04:29 Clearly Installer[509]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Sep 17 22:04:29 Clearly Installer[509]: Displaying 'Install Failed' UI.

Sep 17 22:04:29 Clearly Installer[509]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

 

 

 

 

 

Hardware Overview:

 

  Model Name:          MacBook Pro

  Model Identifier:          MacBookPro8,2

  Processor Name:          Intel Core i7

  Processor Speed:          2.3 GHz

  Number of Processors:          1

  Total Number of Cores:          4

  L2 Cache (per Core):          256 KB

  L3 Cache:          8 MB

  Memory:          8 GB

  Boot ROM Version:          MBP81.0047.B27

  SMC Version (system):          1.69f3

  Serial Number (system):          C02FQ44QDF91

  Sudden Motion Sensor:

  State:          Enabled

 

System Software Overview:

 

  System Version:          Mac OS X 10.7.4 (11E53)

  Kernel Version:          Darwin 11.4.0

  Boot Volume:          Clearly

  Boot Mode:          Normal

  Computer Name:          Clearly

  User Name:          julian (julian)

  Secure Virtual Memory:          Enabled

  64-bit Kernel and Extensions:          Yes

  Time since boot:          12 minutes

1607 Views   9 Replies   Latest reply: Julie Kmoch, Sep 20, 2012 9:09 AM
 
Replies
  • Victoria Bampton
    4,787 posts
    Apr 1, 2008
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    1. Victoria Bampton,
    Sep 17, 2012 11:50 PM   in reply to jbleecker
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    (Moving this thread from Lightroom forum to the Installation forum where the guys are more likely to be able to help.)

     
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  • Julie Kmoch
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    2. Julie Kmoch,
    Sep 18, 2012 8:50 AM   in reply to jbleecker
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    We haven't been able to repro so far. Did you download this build directly from adobe.com? And, any chance you've activated Gatekeeper on your 10.7 system?

     
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  • Julie Kmoch
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    3. Julie Kmoch,
    Sep 18, 2012 9:40 AM   in reply to jbleecker
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    It just occurred to me that you may have downloaded this from the Mac AppStore, in which case I'd recommend re-downloading. I'm seeing some reports on the internet of people seeing similar errors with other apps that were solved by re-downloading.

     
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  • jbleecker
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    4. jbleecker,
    Sep 18, 2012 10:29 PM   in reply to Julie Kmoch
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    Ah, I thought of that myself. I actually purchased it directly from The Adobe Store.

     

    Yeah — I downloaded it directly from adobe.com and I don't seem to have Gatekeeper available in my Security & Privacy control panel.

     

    Any other suggestions? I downloaded again (3rd time) and tried again but got the same error.

     
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  • Victoria Bampton
    4,787 posts
    Apr 1, 2008
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    5. Victoria Bampton,
    Sep 19, 2012 12:57 AM   in reply to jbleecker
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    You've tried installing from a different user account?

     
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  • Julie Kmoch
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    6. Julie Kmoch,
    Sep 19, 2012 7:24 AM   in reply to Victoria Bampton
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    ...or downloading with a different browser?

     
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  • jbleecker
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    7. jbleecker,
    Sep 19, 2012 11:27 AM   in reply to Julie Kmoch
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    Okay — I tried downloading with Safari instead of Chrome. I ran the installer and had the exact same error.

     

    Then I logged into another user account on the machine — the 'useradmin' one that our IT guys put on all the laptops and ran the installer. The same error occured eventually, but something new happened — I was told that the installer was untrusted and when I went to reveal more, I thought I should grab a screenshot, which I've attached.

     

    If I click the "Always trust.." checkbox, I still get the error.

     

    Weird.

     

    Let me know what else to try — I'll do whatever you suggest.

     

    Julian

     

     

    https://dl.dropbox.com/u/339883/Screen%20Shot%202012-09-19%20at%2011.08.26%20AM.pnghttps://dl.dropbox.com/u/339883/Screen%20Shot%202012-09-19%20at%2011.08.08%20AM.png

     
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  • Julie Kmoch
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    8. Julie Kmoch,
    Sep 19, 2012 11:56 AM   in reply to jbleecker
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    I've sent you a private message to see if we can plow through this.

     
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  • Julie Kmoch
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    9. Julie Kmoch,
    Sep 20, 2012 9:09 AM   in reply to Julie Kmoch
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    To follow up, this customer was able to solve the issue by updating his Mac to 10.7.5.

     
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