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CS6 Master Collection install error - Mac

Sep 18, 2012 8:40 PM

I have tried numerous times to get CS6 Master Collection to install. I am an Adobe User Group Manager and was given a serial key by the Adobe Community Team.

 

I have downloaded the installer multiple times using the download assistant and through the direct download link. It installs ok,. Bridge and Acrobat Pro X will run. Photoshop, Illustrator and ID all give

 

the following message on launch

 

Configuartion Error

Please uninstall and reinstall the product.

 

 

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

 

 

Error: 16

 

 

http://www.adobe.com/support/

 

 

I have tried fixing permissions on folders, I have tried a fresh administrator account. I have made sure that the security is set to allow apps from all sources.

 

I have even tried the cleaner tool and removed CS5 and CS6 from my system... same issue.

 

 

Adobe Support Advisor log

00-17412-202718092012

916 Views   1 Reply   Latest reply: sparkcreative, Sep 20, 2012 10:19 PM
 
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  • sparkcreative
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    1. sparkcreative,
    Sep 20, 2012 10:19 PM   in reply to sparkcreative
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    I got back up DVDs from Adobe yesterday. Did an complete uninstall, renamed the folder sand tried installing under a different admin account. Same error.

     
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