I am having the same problem now. I was getting the "could not find any capable video play modules" message. I tried solution 1 and 2 provided by Adobe support to no avail. Then I went to BIOS and changed the Switchable Graphics from Dynamic to Fixed. I was able to access the program, but every few minutes Premiere Pro stops working and I get a message saying that my "AMD display driver has stopped responding and has recovered." The preview windows in Premiere then black out and I can't view anything. I have to go to my task manager, end the premiere process and then restart using task manager to get it working again for a few minutes before I have to do it all over again. My graphics card is a Radeon HD 6490M, I have 8gb RAM, and I am on Windows 7 64-bit Premium. Please help.
Have you gone to the ATI/AMD Web site, and checked that you have the latest version of the Catalyst drivers? Do not trust Windows, or any utility to tell whether you have the latest drivers - check for those on the site.
This is how I fixed my issue. I had did the system recovery and then installed my software one at a time. And then realized - "Constant Guard" from Comcast was killing the permissions! I uninstalled Constant Guard and now I am able to use Premiere Pro without issue.
I got the idea to uninstall Constant Guard from this link: http://forums.comcast.com/t5/Security-and-Anti-Virus/BEWARE-Constant-G uard-Incompatible-with-Adobe-Photoshop-CS5-CS3/td-p/938633
Hello everyone, I'm having the same issue... I have a HP Pavilion dv7, with the 6770 series AMD card similar to the original poster. Im assuming its an issue with the switchable graphics card thing. Just purchased CS6 Production Premium and Im eager to edit on Premiere. I have tried almost everything that was suggest previously on this thread that was applicable. I still cannot get the software to work. Any additional ideas?
Hi there guys,
I have THE BEST working solution right now.
Go to the Switchable Graphics app and browse for the Premiere Pro 6 folder.
There, select "Adobe Premiere Pro" file and set it to High Performance.
Then go back to the same folder and select "GPUSniffer" and set it to High Performance.
And EUREKA! Everything works!!!
One of the problems that causes this particular error is the AMD switchable graphics module.
You access it by right clicking on the desktop.
Another method is to run Premiere Pro as Administrator.
Another method is to update BIOS. But please, don't forget to backup your previous BIOS. To backup the BIOS, the method is given in the link provided below.
my GPU is a ATI RADEOM 7730 Series in Windows7. It was a hard work of 2 days to make de Premiere Pro trial works with (I have read many tuturial se tips) but the Mercury GPU Aceleration is not available for my configuration. Well... The Vegas 11 trial works fine with GPU aceleration of 32 bit floating point in firt install. Beautiful! No render for nothing, and great! That was the kind of program I want in my computer.
In fact this was very useful for me.. it work out!!.. i just disable my Intel Graphics for a minute.. just the time that take the program to start... the resolution is sooo low.. so i just enable this again and the program run perfect... Thank from Colombia!!!
I selectively acitvated startup apps one at a time and found the application that was blocking Adobe Primiere Pro from starting was:
GuardedID by Strikeforce Technologies, Inc.
I uninstalled this application and problem went away.
I didn't have to do step 4.
Hope this helps
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