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Iggy707
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After enabling iGPU on Sandybridge to run a second monitor, After Effects crashes at startup

Sep 20, 2012 11:06 PM

After attempting to start up, I this error message:

aeerror2.PNG

Followed by this one:

aeerror1.PNG

I decided to try starting Photoshop to see if it would still start, and it did, but I received this error:

pserror1.PNG

Basically, the entire purpose of this second monitor was for doing AE work, so not using it is not an acceptable way for me to get around this problem. If anyone has any suggestions as to how to fix this issue without having to disable the iGPU, I'd like at least some starting point.

 

The version is AE CS6 running on Windows 7 Ultimate 64-bit.

331 Views   6 Replies   Latest reply: Iggy707, Sep 21, 2012 12:40 AM
 
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  • Rick Gerard
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    1. Rick Gerard,
    Sep 20, 2012 11:30 PM   in reply to Iggy707
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    Display driver problems. We don't know what kind of graphics card you're using, but it's either got the wrong drivers or it's not supported. More system information please. Also make sure that you've run the updates for CS6.

     
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  • Iggy707
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    2. Iggy707,
    Sep 20, 2012 11:33 PM   in reply to Rick Gerard
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    Well, to use a second monitor with the iGPU, I had to install the Intel HD drivers alongside my graphics card drivers, which is when this problem started. So that's almost certainly the problem. Unfortunately, I can't uninstall them while still using my monitor. I have updated my discrete graphics drivers and it didn't change the problem, and have installed all AE updates.

     

    My hardware is:

     

    2500K

    P8Z68-V Pro

    Radeon HD 6950

     

    It seems to me that AE is trying to use the iGPU instead of the discrete GPU which is what is causing this problem.

     
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  • Mylenium
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    3. Mylenium,
    Sep 20, 2012 11:59 PM   in reply to Iggy707
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    Yes, you nailed the problem. Simply turn it off in the BIOS/ EFI.

     

    Mylenium

     
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  • Iggy707
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    4. Iggy707,
    Sep 21, 2012 12:01 AM   in reply to Mylenium
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    Like I said, that's not really a solution. The iGPU needs to be enabled to run this monitor.

     
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  • Mylenium
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    5. Mylenium,
    Sep 21, 2012 12:20 AM   in reply to Iggy707
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    Well, you have to decide which is more important to you. I would assume it's not an issue either way, though. I'm sure your AMD chip will happily feed the secondary PCI lane and the secondary monitor output when the iGPU is turned off. It will just require to push the right buttons in the BIOS and the AMD driver. I'm reasonably sure of that....

     

    Mylenium

     
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  • Iggy707
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    6. Iggy707,
    Sep 21, 2012 12:40 AM   in reply to Mylenium
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    Even if we pretend that I don't have a valid reason for not running this monitor off my graphics card, the fact that AE won't even start when the Intel HD driver is installed is a fairly significant problem.

     
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