I built a folio last week which displayed properly in Content Viewer.
Since then, we have added more content to it. The build continued to work in Content Viewer, then all of a sudden, it stopped updating.
I stripped the folio back to what it was before we added further content and it still wouldn't update.
I left it during the weekend, then when I attempted to view it again this morning, Content Viewer still didn't offer an update.
I've spent two hours this morning rebuilding the folio under another name. It appeard in the viewer and has given me updates every time I've added new content. Now, it has stopped offering updates and there is no way to test the folio, very frustrating and time consuming!
I have attempted to download the folio in both the release version of Content Viewer, and in my own custom content viewer. Still nothing. The content is showing in Folio Producer, so I know it has succesfully uploaded.
What is the solution to a non-responsive Content Viewer?
Do you have the same issue when the folio is published as Private / Free?
Also to be clear, you see the folios in the library but no update is ever available(?) or is this a case of one particular folio not showing up at all?
I've published the folio and it's viewable in the private/free version.
this is how i'm having to preview the articles at the moment—not ideal!
i used to see the folios in the library but then i deleted the content viewer, re-installed it and now i see nothing, even though i can see them all through the dps folio producer's web interface.
I have this same issue and it's quite frustrating. I'm also having issues with trying to "share" the preview to others.
When I try to share, the other viewers get a message that says the browser is not supported.
And as of today, I can't seem to view new folios on Content Viewer at all.
Will there be a fix for this?
This is not after "publishing" just after previewing in InDesign using the folio builder.
this doesn't seem to be happening to us any more.
obviously we have another problem now...the certificates won't validate despite being walked through it by the dps tech team. this service is attrocious.
we've produced two mags with adobe dps and both of them have missed the event they were designed for.
WE WILL NOT BE USING ADOBE DPS AGAIN.
Yes I have heard a fair few stories about tools etc not working correctly. I don't suppose you may recall what you did to make content viewer update properly again? Or can any or the staff help? I don't know what else to try.
Yes I've tried that. When I re-installed it on my iPad, and i went to open it, the folio I was working on wasnt even visible in content viewer anymore. It's so frustrating. I have tried several times creating new folios, they seem to work at first and update, but then stop.
Welcome to my world.
For some reason Adobe have released software that doesn't do the job and when you try and complain you hit a brick wall.
I'm sorry I can't give you any answers, hope it all works out in the end.