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wa148
Currently Being Moderated

Update folio fail

Sep 20, 2012 10:09 AM

Hello,

I'm trying to update a folio and since yesterday when I hit update, in the publication tab it always goes to fail?

Is there a problem on the server ?

 

Thank you

 
Replies
  • Currently Being Moderated
    Sep 20, 2012 10:28 AM   in reply to wa148

    When you switch to the view to the Publish Requests, you can click on the "Failed" status to get a message as to why your update failed. What message do you get back?

     
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  • Currently Being Moderated
    Sep 20, 2012 11:26 AM   in reply to wa148

    Do you have HTMLResources in your folio?

     
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  • Currently Being Moderated
    Sep 20, 2012 11:35 AM   in reply to wa148

    Thanks for the added information. There are a few other users that are currently having problems when updating folios with HTMLResources. We are actively investigating and working on a resolution to the problem. If you email me directly at sash@adobe.com, I will follow up directly with you once we have solved the issue.

     
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  • Currently Being Moderated
    Sep 21, 2012 8:29 AM   in reply to Stephen Ash

    We released a fix for this problem last night on the publishing servers. @wa148 followed up with me off thread to let me know that their publish requests were now successful.

     
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