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Flash Player 11.4.402.265 causes IE to crash

Aug 27, 2012 11:49 AM

  Latest reply: Chris Campbell, Jan 14, 2013 10:46 AM
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  • Currently Being Moderated
    Sep 20, 2012 9:44 AM   in reply to N.A.Malik

    I also tried the new version (11.4.402.278) of the flashplayer and hoped that adobe finally fixed the bug, but I think they fixed some other things, but the main issue is still present !

    I'm wondering if adobe is still reading this thread !

     
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  • Currently Being Moderated
    Sep 20, 2012 11:28 PM   in reply to ErwanBolleurs

    Could someone from Adobe advise as to whether or not this latest version (11.4.402.278) was released to address the issue of IE9 crashing.

     

    Adobe "released versions" page appears not to show this latest version and what has been fixed. Also under "known issues" for version .265 there is no mention of this IE9 problem.

     

    Adobe... you are letting your user base down badly.

     
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  • Currently Being Moderated
    Sep 21, 2012 7:27 AM   in reply to MikeIT1

    I 'm having the same problem. After updating to 11.4.402.265   IE9 has started crashing each time I use it. Following suggestions from Microsoft I

    have disabled Flash from the add-ons list of IE and the problem has disappeared. I have then uninstalled 11.4.402.265 and installed 11.4.402.278, re-enabled Flash

    and IE has started crashing again.

     

    I confirm I use W7 Pro 64-bit. Now, how can I install 11.3.300.271  if it is not available on the Adobe download page?

     

     

     

    
     
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  • Currently Being Moderated
    Sep 21, 2012 8:12 AM   in reply to M_Ikkerg

    Hi,

     

    get old versions from http://www.oldapps.com/flash_player.php

     

    Cheers,

     

    Niels

     
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  • Currently Being Moderated
    Sep 21, 2012 8:42 AM   in reply to niels70

    Thanks. But see what I get when I press the download button on their oldapps page:

    the 11.4.402.278 version! (which doesn't fix the IE problem). Any alternatives?

     

    Screenshot.JPG

     
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  • Currently Being Moderated
    Sep 21, 2012 8:49 AM   in reply to M_Ikkerg

    Scroll down the page. They are all there. Might be worth running Adobes' uninstaller first.

     

     

    See post #53

     
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  • Currently Being Moderated
    Sep 21, 2012 10:02 AM   in reply to Mooly01

    There is an earlier post from the adobe employee telling you how to uninstall the version and what the versions are you can install that don’t have the bug.  It may be worthwhile to read through the WHOLE thread than keep asking questions that have already been answered J

     
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  • Currently Being Moderated
    Sep 21, 2012 11:18 AM   in reply to AliBaba0101

    It's not a matter of reading/not reading the whole thread, it's a matter of how reinstate an older version of Flash. That said, this is what I had ALREADY done

    before posting:

     

    1. I had uninstalled both the 11.4.402.265 and 278 versions first thing
    2. I have gone to the http://www.oldapps.com/flash_player.php page to download the 11.3.300.271 version.
    3. I have selected the correct link to get  the download page for the version as per point 2
    4. When I click on the download link what I get is the newest version instead of the older one

     

     

    That's why I'm asking for an alternative site. Doesn't Adobe keep older versions ?

     
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  • Currently Being Moderated
    Sep 21, 2012 11:34 AM   in reply to M_Ikkerg

    Try downloading archived versions from here (you need to scroll down to see all versions).

     

    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

     
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  • Currently Being Moderated
    Sep 21, 2012 11:34 AM   in reply to M_Ikkerg

    You are going down the page and clicking the link for 11.3.300.271?  What’s the name of the file it downloads?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 21, 2012 11:35 AM   in reply to M_Ikkerg

    @ M_Ikkerg - Here you go, these instructions will help.  You will need to run the stand alone uninstaller, using the add/remove control panel will not be enough.

     

    How do I revert to a previous version of Flash Player?

     

    @ everyone else - We're hoping to have a version of Flash Player with a fix for this issue available to test next week.  I'll keep this thread updated with info as becomes available.

     
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  • Currently Being Moderated
    Sep 21, 2012 11:36 AM   in reply to M_Ikkerg
     
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  • Currently Being Moderated
    Sep 21, 2012 11:39 AM   in reply to M_Ikkerg

    The filename you should be downloading and installing is fp 11.3.300.271archive.zip and only after you have followed the uninstall procedures listed on the link I just posted

     

     

     

    http://forums.adobe.com/thread/1022066?tstart=0

     
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  • Currently Being Moderated
    Sep 21, 2012 11:39 AM   in reply to Chris Campbell

    Thanks Chris, thats the sort of news we're waiting for

     
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  • Currently Being Moderated
    Sep 21, 2012 1:21 PM   in reply to Chris Campbell

    Thanks Chris. Done. It works fine now!

    Looking forward to the updated bug-free version

     
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  • Currently Being Moderated
    Sep 21, 2012 1:30 PM   in reply to AliBaba0101

    Agreed AliBaba010, but there is probably a problem with the oldapps site, because the link says 11.3.300.271 while the file it downloads says 11.4.408.278.

    Anyway, I have solved through the adobe Flash Player archive page. Thanks anyway for your support.

     
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  • Currently Being Moderated
    Sep 25, 2012 3:29 PM   in reply to M_Ikkerg

    The correct version is few links down there is double listing for 11.3.302.271. Also you need to use -force flag to get it installed.

     

    Anyways, I chose to remove Flash completly from all systems, now IE is no longer crashing.

     
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  • Currently Being Moderated
    Sep 26, 2012 9:33 PM   in reply to Martyvdb

    I installed version 11.3.300.271. After I rebooted my computer, I got a message saying "An update to Adobe Flash Player is available". How can I find out which version the updater wants to install?

     

    Thanks,

    Shane.

     
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  • Currently Being Moderated
    Sep 26, 2012 11:40 PM   in reply to Chris Campbell

    Any new news here yet?  Frustration level at an all time high over here!!

     
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  • Currently Being Moderated
    Sep 27, 2012 12:05 AM   in reply to c_Shane

    c_Shane.

     

    The updater will always want to install the latest version. If its the normal quick updater message then all you can do is click "remind me later" which seems to hold it off for a few days. Keep doing this untill we have a known good working update.

     
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  • Currently Being Moderated
    Sep 27, 2012 6:42 AM   in reply to Chris Campbell

    Hello Chris,

     

    Will adobe release an updated version this week as you stated in your message? If not do you know when an updated version will be available? I need to make a choice wether to roll-back or wait for an updated version. We have many users that have frequent IE crashes every day since version 11.4.402.265. I can confirm that version 11.4.402.278 does not fix the issue.

     

    Thanks!

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 27, 2012 1:04 PM   in reply to sgr3

    @everyone - Please give our 11.5 beta release a try and let us know if this resolves the problem.  We believe this release should fix this bug and would like to know your results asap.

     

    9/26/2012 - Flash Player 11.5 Beta

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Sep 27, 2012 1:31 PM   in reply to Chris Campbell

    Have had 11.5 Beta installed for a couple of hours now - so far so good!!!

     
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  • Currently Being Moderated
    Sep 27, 2012 2:00 PM   in reply to Chris Campbell

    Just ran the update for 11.5 and unfortunately it did not resolve the crashing issue.  Also note that the error we receive when we do in fact get one is a sysfader error.  I will attach the image to this post.  I'm now wondering if the problem is related to a MS windows update?  I can pretty much recreate the error everytime using mail.yahoo.com.

     

    Win XP Pro SP3 32bit

    IE 7.0.5730.13

    Adobe 11.5.500.80

    Java Version 6 Update 7

     

    Error if you have trouble seeing it. 

     

    Sysfader: iexplore.exe Application Error

    The instruction at "0x3cfefcac" referenced memory at "0x00000000".  This memory could not be "read".

    image001.jpg

     
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  • Currently Being Moderated
    Sep 27, 2012 2:05 PM   in reply to Chris Campbell

    Works for me.  Thanks to you and the developers!  How long does it take for this to become the formal revision?

     
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  • Currently Being Moderated
    Sep 27, 2012 2:08 PM   in reply to AngusK20

    Hi, did you do a clean install or an upadate?  Thanks,

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 27, 2012 2:10 PM   in reply to INIT99

    @SBJASBHerrema - Thanks for the update!

     

    @INIT99 - Thanks for the heads up.  If you disable Flash Player does this error stop occurring?  Do you know if rolling back to 10.3 (or 11.3) fixes the issue for you?  Finally, could you generate a crash dump and send it to ccampbel@adobe.com.  Instructions for doing this are below:

     

    http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html# main_Safari_on_Windows_XP

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 27, 2012 2:13 PM   in reply to Chris Campbell

    @AngusK20 - If this fix pans out, our plan is to include it in an 11.4 update in the near future (eta weeks, not months).

     
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  • Currently Being Moderated
    Sep 27, 2012 2:30 PM   in reply to Chris Campbell

    I downloaded both the active X and plug-in installers for 11,5,500,80.  I installed the active

    X version, confirmed it seemed to work correctly in both 32 and 64 bit IE vesions, and then

    installed the plug-in version for Firefox.  I did not run the uninstaller first.  Everything works

    about as expected.

     

    The only glitch is the overwriting of the top line of text during the animation in the Flash

    player "about" page that occurs in both IE versions, but not Firefox, which is consistent

    with previous behavior.

     

    Win 7, 64 bit, Dell Optiplex 390.

     
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  • Currently Being Moderated
    Sep 27, 2012 2:43 PM   in reply to Chris Campbell

    Email sent.  Thank you for your help.  Haven't tried the earlier versions yet but will report back. 

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 27, 2012 3:24 PM   in reply to INIT99

    Thanks for the crash dump.  I took a look at the stack trace and Flash Player wasn't involved.  It crashed in

    mshtm which looks like it was called from javascript.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 27, 2012 3:25 PM   in reply to Chris Campbell

    @mikes_adi - any chance you could take a screenshot of the about page so I can see what's going on there?

     
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  • Currently Being Moderated
    Sep 27, 2012 6:29 PM   in reply to Chris Campbell

    11.5 beta works for me. No more crashes from internet explorer!

     
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  • Currently Being Moderated
    Sep 27, 2012 7:36 PM   in reply to Chris Campbell

    Seems to work so far for me. I have been following this discussion for approx. 10 days and am glad there is a fix. Thanks, Chris! Will advise if I have future problems.

     
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  • Currently Being Moderated
    Sep 27, 2012 10:07 PM   in reply to Chris Campbell

    Works for me! Solved all the crashes I had. Much obliged.

     
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  • Currently Being Moderated
    Sep 28, 2012 5:29 AM   in reply to Chris Campbell

    Hello Chris,

     

    I have rolled out version 11.5 to a couple of test users. They were using version 11.4.402.265. I tested with the site http://www.caltek.nl/ using the old version and when you click on "SLA INTRO OVER" IE9 with the latest cumulative update would crash. Rolled out 11.5 and tested with the same users and now it doesn't crash anymore. So I'm happy.

     

    Thanks.

     
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  • Currently Being Moderated
    Sep 28, 2012 5:58 AM   in reply to Chris Campbell

    Hi Chris,

     

    Further to my last e-mail saying everything was working fine, I've found a hitch.  This isn't exactly a crash and it may simply be down to the status (beta) of this release.  I use the HMRC software called 'Basic PAYE Tools' which runs on Flash.  That may or may not mean anything to you depending upon where you're located (UK or US), but suffice it to say that this software is what I use to pay my employees and record their tax contribution directly to the UK Inland Revenue (HMRC - Her Majesty's Revenue and Customs).  I think it checks to make sure I'm running the latest Flash version when it launches and was (when I downgraded to 11.3) complaining that it wasn't the latest.  Consequently it disabled all Flash functions and left me with a very difficult to navigate HTML interface. Now with Flash 11.5 it doesn't complain, but sadly it also doesn't work.  It just says that it is 'experiencing problems' and won't let me pay anybody.  Naturally this is a bit of a concern for my staff (or will be when I tell them).  The software is a free download from the HMRC website if you need to play with it to see what I mean, but I wonder if something still isn't quite right with 11.5.

     

    http://www.hmrc.gov.uk/paye/tools/basic-paye-tools.htm#5

     

    This is a very handy, very cool, very simply to use bit of software which gives me the confidence that I am making the correct tax calculations.  Not having it working is, well, a bit of a snag.

     

    Angus

     
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  • Currently Being Moderated
    Sep 28, 2012 6:41 AM   in reply to Chris Campbell

    Adobe_About_IE_9.0.8112.16421.png

     
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