Hi Diana, Thanks for your reply!  (I was finally able to download the latest version of Dreamweaver, which had the new Insert panel.) Unfortunately I've been having a far more severe problem for th elast couple of days: (inability to log into Creative Cloud or the support portal. I also can't log into http://helpx.adobe.com/contact/creative-cloud.html to request help! Assuming that you too aren't suffering from these problems... may I please ask you to help out by contacting them, eg., via forum or new issue ticket, and by indicating that I'm the one who needs the help!Here is my profile:http://forums.adobe.com/people/wbaafs And here are a few more details you can cut and paste if you like: Thanks DANA,Richard Kahn (for Bill Anderson)

For over a day or two I haven't been able to log into plain old adobe.com (except very intermittently, and then can't open other pages from it). I can log into and view forums.adobe.com and get to Creative Cloud forum but I can't sign in and post a message about the log-in problems. These problems occur regardless of whether I try to log in with ANY browser from    -- my Win 7 destkop   -- VMs on my desktop (which don't have any creative cloud application manager or apps or CS6 apps installed on them), or

   -- from an old Vista laptop. Clearing all cookies from Firefox made no diffierence. I saw a staff post on the Creative Cloud forum from earlier today regarding a "degradation" problem with that service. That's putting it mildly! Can ypu please correspond with me via email or else give me a non-adobe.com-based help area that I can log into (or don't need to log into)? Thanks,Richard Kahn (for Bill Anderson)

Date: Fri, 21 Sep 2012 14:25:51 -0600

From: forums@adobe.com

To: williambanderson@live.com

Subject: Re: Cost of, discounts for, upgrading a free webBasics site to webMarketing or eCommerce site? Cost of, discounts for, upgrading a free webBasics site to webMarketing or eCommerce site?

    Re: Cost of, discounts for, upgrading a free webBasics site to webMarketing or eCommerce site?

    created by Diana Herac in Business Catalyst - View the full discussion

As mentioned here: http://forums.adobe.com/docs/DOC-2153 , the upgrade workflow is not functional yet.But there are 2 scenarios for your case: 1.You can use up the 5 webBasics included slots (by taking live dummy sites) -> re-publish your project from Muse/Dreamweaver in a fresh trial site (I suppose you used one of them to build it initially, right?) -> you will get the option to upgrade the site using the standard BC plans (webMarketing/webCommerce in your case, with any billing frequency).You will also be able to re-use the 5 webBasics slots later on by overwriting the slots with fresh projects or simply deleting these sites to free up the site slots.2. You can either republish the project that is now live in a fresh trial site or if you already have a trial site that you want to push live using a higher plan, just let me know what is the URL of that site and I will change the site’s plan in trial mode so you can take it live using a webMarketing/webCommerce standard plan right from the beginning, without using the webBasics sites first. Please note that in both cases the higher plan is going to be a separate charge, besides your Creative Cloud subscription. So even if you will not receive a discount, the 5 free webBasics sites will remain there to be used later.

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