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problem scrolling down within an article

Aug 24, 2012 8:50 AM

HI,

I have this wird problem. I create a pdf folio and when i scroll down within an article gets stuck between pages or appears only part of another page and then returns and dont let me go down.

some considerations:

• only go down at second attempt

• only happens in pages with MSO or scrollable frames

• if i create the same folio in jpg it works fine

Any ideas?

Thanks in advance

Pedro (Portugal)

2572 Views 33 Replies Latest reply: fredericbotton, Oct 23, 2012 1:41 PM

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1. Bob Levine,

Aug 24, 2012 8:55 AM in reply to Pedro_Leitao

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Known issue with the new tools and viewer. They’re working on a fix.

Bob

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2. Pedro_Leitao,

Aug 24, 2012 9:05 AM in reply to Bob Levine

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Thanks bob

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3. Neil Enns - Adobe,

Aug 24, 2012 1:22 PM in reply to Pedro_Leitao

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Yes, this is a known issue

Neil

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4. Pedro_Leitao,

Aug 31, 2012 1:37 AM in reply to Neil Enns - Adobe

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When do you think this problem is solved?

pedro

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5. Neil Enns - Adobe,

Aug 31, 2012 8:51 AM in reply to Pedro_Leitao

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In our v23 release. It's, unfortunately, proving to be a very troublesome issue to fix.

Neil

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6. Pedro_Leitao,

Sep 21, 2012 4:47 AM in reply to Neil Enns - Adobe

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I've installed de v23 and the problem isn't solved. Still get stucked between pages. I really need to use pdf folio and doesn´t seem to work one more time.
You didn't find the solution for this problem. This is not right, how can you guys sell a functionality that doesn't work? When do you think this problem will be fixed?

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7. Neil Enns - Adobe,

Sep 21, 2012 6:10 AM in reply to Pedro_Leitao

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Did you create a new version of the viewer via App Builder (formerly known as Vewer Builder)? Or are you still previewing in the v22 version of Adobe Content Viewer?

Neil

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8. carlosgarro,

Sep 21, 2012 8:38 AM in reply to Neil Enns - Adobe

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Hi Neils:
Do you recomend to use the App Builder instead of the Adobe Content Viewer? And make the app v22?
I have the same problem
Thanks in advance

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9. Bob Bringhurst,

Sep 21, 2012 9:09 AM in reply to carlosgarro

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If you have a Professional or Enterprise subscription, you can use the DPS App Builder to create a custom version of the Adobe Content Viewer that works with v23 folios.

http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-6 373a356134d312f091-8000.html

If you use that custom Adobe Content Viewer to view a v23 folio, this problem should be resolved. If you don't have a DPS subscription, you'll have to wait until Apple approves the new version of the Adobe Content Viewer in the App Store, most likely in a week or so.

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10. carlosgarro,

Sep 21, 2012 9:15 AM in reply to Bob Bringhurst

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Thanks Bob.

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11. SergeWerge,

Sep 21, 2012 9:17 PM in reply to Bob Bringhurst

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Hi Bob, I think I got a worse case of the same issue:

After several (semi)successfull jerking page turns, Adobe Viewer crashes.
Actually, it crashes anyway, sooner or later, depend (seemingly) on how many pages were turned, how often, how many pages are in article and whether this article has interactive elements.
The iOS logs these crashes as "jettisoned", so it looks like Viewer starts requesting extra memory faster than usual, iOS suspects memory leak and just kills it.
This happens even when there are no other applications running, and iPad has been just power cycled (rebooted). All iPads (1,2 and 3) are affected, OS version is 5.1.1 everywhere, none jailbroken.
What's worse, when Viewer crashes like that, it seems to remember the last viewed problematic page, so after app close and restart, even after iPad power cycle, Viewer crashes on launch and cannot be used anymore.
In this case, crash report lists the reason as "com.adobedigitalContentPreviewTool failed to launch in time", and the only way to get it working again is to completely reinstall the Viewer and re-download the issue.

My team is working on an interactive multimedia encyclopedia project, we use Viewer for pilot and plan to purchase subscription once the preview is approved by customer. But now we got stuck when it's almost done, and I am no longer sure we chose right technology and platform. I just can't understand where we crossed the line, this is especially frustrating.

I got two questions to Adobe support:
1. Do these free Content Viewer crashes mean that paid customized Viewer will crash too?
2. Are there any known best practices / workarounds / known limitations (other than 1024x1024 image size) to design multi-page multi-article interactive + PDF publications that would not cause Viewer to crash?

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12. peider55,

Sep 23, 2012 4:43 AM in reply to SergeWerge

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With a custom viewer version v2.3.2.70.60038 it's more or less the same behavior with the PDF format as with v22. It stucks between pages.

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13. Pedro_Leitao,

Sep 23, 2012 7:34 AM in reply to Bob Bringhurst

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Hi Bob,

If you create a costum version it's more or less the same behavior that we've had in the previous version. The diference is that if the user dont activate de MSO object it seems that everything its ok. But if the MSO gets activated then it gets stuck between pages and it looks like you've reached the end of the article because it turns grey.

what should i do?

thnks in advance
PL

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14. Pedro_Leitao,

Sep 23, 2012 7:36 AM in reply to Neil Enns - Adobe

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Hi Neil,

I tried both ways and doesnt work with some diferences:
if the user dont activate de MSO object it seems that everything its ok. But if the MSO gets activated then it gets stuck between pages and it looks like you've reached the end of the article because it turns grey.

Pedro

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15. Pedro_Leitao,

Sep 24, 2012 11:12 AM in reply to Pedro_Leitao

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Hi,

do you know whats happening with this problem and how can i solve it?

Thks in advance
Pedro

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16. Neil Enns - Adobe,

Sep 24, 2012 11:14 AM in reply to Pedro_Leitao

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Hi Pedro,

We are investigating to see if we can reproduce this specific case.

Neil

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17. Neil Enns - Adobe,

Sep 24, 2012 1:47 PM in reply to Neil Enns - Adobe

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Pedro,

Can you please send me a copy of your InDesign source documents? We couldn't see the article getting stuck between pages, nor could we see the grey screen. You can mail me at neile@adobe.com.

Thanks,

Neil

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18. Pedro_Leitao,

Sep 25, 2012 6:55 AM in reply to Neil Enns - Adobe

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Hi Neil,

i just send you some files.

did you received them?

Thanks
Pedro

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19. Neil Enns - Adobe,

Sep 25, 2012 11:54 AM in reply to Pedro_Leitao

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Hi Pedro,

I confirmed this is an issue with activated MSOs when scrolling in PDF articles. Unfortunately the fix for that was too risky to get into release 24, and we'll be addressing it in release 25.

Neil

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20. carlosgarro,

Sep 25, 2012 12:01 PM in reply to Neil Enns - Adobe

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This is bad news Neil =S so..
Do we have to rebuild our PDF's base articles in our folios?

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21. Neil Enns - Adobe,

Sep 25, 2012 12:03 PM in reply to carlosgarro

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I'm not sure what you mean by rebuilding your PDF base articles. The issue only occurs when the MSO is activated.

Neil

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22. Pedro_Leitao,

Sep 25, 2012 2:38 PM in reply to Neil Enns - Adobe

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Hi Neil,

bad news. When do you think the V25 will be released?
I dont understand how can you sell a funcionality that we cant use.
I use adobe products for a long time but i'm disappointed with all of this.

Regards,

Pedro

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23. Neil Enns - Adobe,

Sep 25, 2012 2:41 PM in reply to Pedro_Leitao

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Sorry, I got my numbers wrong. I meant to say it didn't make 23, and will be addressed in 24. That's not due for a couple of months.

Neil

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24. Neil Enns - Adobe,

Sep 25, 2012 2:53 PM in reply to Neil Enns - Adobe

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I really should have added one more note that may be useful: this only impacts viewers that have pinch and zoom enabled for PDF articles. To completely remove all of these problems you can build a custom viewer using App Builder that doesn't have pinch and zoom enabled. That will even work in v22 viewers.

Apologies for not mentioning this before. I have no idea why I forgot this part.

Neil

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25. Pedro_Leitao,

Sep 25, 2012 3:15 PM in reply to Neil Enns - Adobe

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If i disable the pdf zoom option i can use pdf without problems?

I cant find where is pinch and zoom enable button in the custom viewer creation

Pedro

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26. Neil Enns - Adobe,

Sep 25, 2012 3:19 PM in reply to Pedro_Leitao

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It should. The setting is under App Details > Show advanced options. The first item is "Enable PDF zooming".

Neil

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27. Pedro_Leitao,

Sep 25, 2012 3:50 PM in reply to Neil Enns - Adobe

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I tested two files and i've created a app for testing and it works.

Half problem solved. Now i have to wait for the v24 release to enable pinch and zoom pdf.

Thanks Neil for your help.

best regards

Pedro

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28. NickWD1688,

Sep 28, 2012 3:33 AM in reply to Neil Enns - Adobe

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Hi Neil,
I don't have pinch and zoom enabled for my viewer app and i'm still encountering the problem. Could you advise further?
Thanks

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29. NickWD1688,

Sep 28, 2012 6:25 AM in reply to NickWD1688

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May have another work around for this PDF problem. I found that when I imported my pages individually and set them to PNG it stopped them from sticking. This is only useful if you have a few sticky pages and not an entire issues worth.

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30. Neil Enns - Adobe,

Sep 28, 2012 8:10 AM in reply to NickWD1688

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The problem is specific to PDF articles, so yes, if you switch to PNG the problem won't happen.

Disabling PDF zooming should also remove all the problems, so if you're still seeing it I'd like to know why. Would you mind packaging up just that article's InDesign source files and sending them to me? neile@adobe.com.

Neil

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31. fredericbotton,

Oct 23, 2012 1:35 PM in reply to Neil Enns - Adobe

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It would be cool to be able to disable PDF zooming in Content Viewer, as I come to think of it...

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32. Neil Enns - Adobe,

Oct 23, 2012 1:36 PM in reply to fredericbotton

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If you are a professional or enterprise customer then you can build your own Adobe Content Viewer using App Builder and disable the PDF zooming feature.

Neil

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33. fredericbotton,

Oct 23, 2012 1:41 PM in reply to Neil Enns - Adobe

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I get that, Neil, I was simply hoping it could be added to the generic Content Viewer...
But on a wish list, this one's far, I would prefer have the sticky pages' bug gone, as the zoom function is sometimes very important to have...

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