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Photoshop CS6 Extended Slow Load ("Measuring Memory...")

Jul 13, 2012 8:55 AM

Hi guys!

Sorry English is not my native language.

I am run Photoshop CS6 Extended 64-bit (from design premium) on Windows 7, 64-bit with 8GB RAM.

When I first start PS, it looks like it freeze on the text "Measuring Memory". If I wait for about 30 seconds, it will eventually load and everything works fine. No issues with Save for Web or anything.

I have read the other threads on this and tried all of these solutions:

Checked my ram in memtest (15 passes, no error)
Trash preferences and open again
Un-install and re-install (tried twice)
Updated PS to latest with Adobe Update
Reboot machine

This happen when I first run Windows, so lack of RAM is not the issue. I have no printers, other hard drive, or remote network drive attached to machine. Scratched disk is set to the boot disk (C:\)

If it help, Illustrator CS6 and InDesign CS6 load normally.

Do you have any suggestions to fix this? Thank you!

Richard Montouchet

5157 Views 21 Replies Latest reply: johnnieOOOOO, Jan 13, 2013 3:13 PM

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1. Noel Carboni,

Jul 13, 2012 9:53 AM in reply to rmontouchet

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Congratulations on having such a huge amount of memory that it takes 30 seconds to measure it all! Just kidding - sorry.

You've done all the things a reasonable person would do... Some other things I might suggest are:

1. Check to ensure your display driver is up to date - go to the web site of the maker of your video card, not Microsoft.

2. Try disabling the Use Graphics Processor setting in Edit - Preferences - Performance, and restart Photoshop.

3. Remove any 3rd party plug-ins (reinstall won't remove plug-ins, so I thought I'd mention it).

4. Check to see if you have the same behavior with the 32 bit Photoshop as the 64 bit Photoshop.

-Noel

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2. Pixelmaster-ds,

Aug 21, 2012 10:36 PM in reply to rmontouchet

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its a security issue, by me was the problem with eset smart security... i reinstalled the firewall and now its ok

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3. amg719,

Sep 17, 2012 10:31 PM in reply to Noel Carboni

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I'm having the same problem as OP describes, which started occurring after I put a new, additional hard drive into the computer. I tried 64bit vs 32bit and found that the latter didn't have the same problem - any thoughts as to what that might imply, and what would be good to troubleshoot from there?..

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4. Chris Cox,

Sep 17, 2012 11:29 PM in reply to amg719

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Measuring memory gets the installed RAM, and checks all mounted hard drives to see how much space is available (to see if the app can continue booting).

If something is wrong with your hard drives, an extern drive, or a network drive - it could take a while.
Normally, it takes under a second.
Longer than that means that something is wrong with your drives.

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5. amg719,

Sep 17, 2012 11:50 PM in reply to Chris Cox

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Chris - can you recommend a next step for me to try? I have not experienced any other issues since installing the new drive.

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6. Chris Cox,

Sep 18, 2012 1:11 AM in reply to amg719

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Unmount the drive, launch Photoshop - if it's faster, then the drive was the problem.

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7. amg719,

Sep 18, 2012 7:56 AM in reply to Chris Cox

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Alright - I can try that, but ultimately I don't want to simply get rid of the drive. What exactly is the problem that the drive could be causing, and how might I remedy that without removing it?

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8. Noel Carboni,

Sep 18, 2012 10:46 AM in reply to amg719

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Is it just spinning down to save power, and now it's having to spin up when you start Photoshop? That does take time.

You can change your system settings to keep it from spinning down in the first place, or to remain on a lot longer before spinning down.

-Noel

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9. amg719,

Sep 18, 2012 8:35 PM in reply to Noel Carboni

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Noel - I checked that, but I don't think it's the problem. The drive is not set to spin down for power saving; as well, even if I let Photoshop open (wait for the "measuring memory" to complete), close it, then open it again, the same problem persists.

For the record, I'm on Windows 7 64 bit with 8 GB RAM; my primary HD is solid state, where both Windows and Photoshop reside. I originally had one other HD, at which point Photoshop had no issues: it opened very quickly. The problems started showing up after I put in a second additional drive.

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10. Chris Cox,

Sep 18, 2012 9:03 PM in reply to amg719

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If spinning up isn't the problem, then there's something else making a simple OS call run slowly for that drive (assuming you verified that drive was the issue).

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11. Creatively Bankrupt,

Sep 22, 2012 11:50 AM in reply to rmontouchet

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I have this same "measuring memory" 1-2min hangup when opening Photoshop CS6 (win7 64), but only if Premiere is already open.

Not sure if this helps the overall issue or not, but there you go!

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12. Chris Cox,

Sep 22, 2012 8:13 PM in reply to Creatively Bankrupt

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OK, that's odd. Premiere being open shouldn't have any impact - even if Premiere was actively using the disks.

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13. Bill Hunt,

Sep 22, 2012 8:25 PM in reply to Creatively Bankrupt

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One question, that I would pose, would be how much memory is allocated to PS in Edit>Preferences?

Premiere IS a memory hog, but only when working. It is also usually good at releasing memory, when not working.

On my laptop, with XP-Pro, and a fixed Page File of about 10GB on a separate HDD, and only 4GB of installed RAM, I constantly run PrPro, PS, Encore, and maybe even AE. Not one memory issue. Obviously, only one Adobe program is up and running, and the others are minimized.

Hunt

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14. Noel Carboni,

Sep 22, 2012 9:03 PM in reply to Chris Cox

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Any chance the two together are somehow chewing up GPU memory?

I've found GPU-Z to be handy for monitoring GPU memory usage: http://www.techpowerup.com/gpuz/

-Noel

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15. Bill Hunt,

Sep 22, 2012 9:06 PM in reply to Noel Carboni

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Hm-m. With PrPro, as of CS 5, depending on the settings, and the GPU, it CAN chew up a lot of video memory with MPE in a CUDA enabled card, or, as of CS 6, OpenGL in certain Mac's.

Interesting observation, and one that I would not have immediately thought about.

Hunt

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16. amg719,

Sep 22, 2012 11:00 PM in reply to Chris Cox

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I found my issue! It wasn't the new drive; it was actually an over-zealous firewall blocking a connection that Photoshop was attempting to make to 127.0.0.1 during the "measuring memory" phase. As mentioned, this wasn't a problem in the past - maybe it came with a recent update?

So there's a thing to check, for anyone else experiencing this issue.

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17. Chris Cox,

Sep 23, 2012 1:37 AM in reply to amg719

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127.0.0.1 is localhost (a loopback to the same machine, for communicating with other applications).

If a firewall is blocking that, the firewall has some serious problems.

But thanks for letting us know, now we can do some additional investigation.

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18. johnnieOOOOO,

Jan 11, 2013 1:53 PM in reply to rmontouchet

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Hey rmontouchet, did you even get Photoshop CS6 meausing memory issue fixed? I just installed it on my new machine and I am having the same issues.

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19. SevenEve2010,

Jan 13, 2013 6:30 AM in reply to johnnieOOOOO

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That measuring memory issue happens whenever something is blocking Photoshops abillity to connect to the internet - most probably a result of a Firewall blocking that access.

But for whatever reasons Photoshop needs to connect to the internet to measure the memory , it just works fine if you adjust your Firewall settings ...

Cheers,
eve

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20. Noel Carboni,

Jan 13, 2013 8:42 AM in reply to SevenEve2010

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Another possibility is that some Adobe sites have been added to your local hosts file, which is consulted to resolve names to addresses.

-Noel

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21. johnnieOOOOO,

Jan 13, 2013 3:13 PM in reply to Noel Carboni

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Thanks Noel for the tip, but I didn't see any Adobe sites in my local host file.

And Eve, I will keep messing around with my firewall to see if that's the case.

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