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Photoshop CS6 icons sometimes do not appear on Macintosh

Sep 3, 2012 12:08 PM

Tags: #missing #macbook #mac_os_x #desktop_icons
  Latest reply: bellevue scott, Jan 28, 2014 11:35 AM
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  • Currently Being Moderated
    Sep 20, 2012 5:21 AM   in reply to enigma51564

    Converting the files back to CS5 so that I have thumbnails is not necessary. The icons are there just fine, it's just that once this starts the OS will not show them. Restarting or logging out and then back in will fix something that will allow the icons to again show. We will see what 10.8.2 brings.

     

    By the way if you don't restart or log out and then back in when the PSCS6 icon don't show, aren't the icon saved from CS5 showing up very low res and blurry?

     
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    Sep 20, 2012 5:21 AM   in reply to enigma51564
    199.enigma51564,

     

    Sep 20, 2012 6:04 AM   in reply to Chris Cox

    Report

     

    After being frustrated by this disappearing thumbnail issue on Photoshop CS6 for several months now, and having spoken or communicated with both Adobe and Apple, I have arrived at the conclusion that Chris Cox is correct, this is a Mountain Lion issue that Apple has yet to resolve.

     

    My conclusion is based on several things I've observed.

     

    1.  When I installed the Mountain Lion version of Cocktail, it installed with no icon for the Cocktail application.  For me, that says its a Mountain Lion issue.

     

    2.   I've known Chris Cox for many years, from the days when we both participated in Kai Krause's forums on KPT and Bryce products, and in my not so humble opinion, I say Chris knows of what he speaks.   Yes, I would love it if Adoble could come up with a workaround on this matter, but the buck really stops with Apple.   At this stage, I'm doing most of my work in CS6 sans thumbnails, then converting the files back to CS5 so that I have thumbnails, even though they are often fuzzy and pixelated.   At least it is better than just a file name without an icon.

     

    Chris, thanks for hanging in with us and I'm sorry you've received the brunt of the anger and frustration many of us are feeling with this issue.  It's been my experience that Apple is much lesss responsive in listening to its customers than Adobe has been.

     

    A big thanks to everyone here who is trying to solve this, but I trust that Chris is correct when he points to Apple.   Unfortunately, no matter who is responsble, we're still faced with the fact that frustration will continue until this gets fixed.   I may just abandon CS6 until Apple straightens out its operating system issues and go back to using CS5 for everything else

     

    Dan Casselberry

     

     

    Dan, I'm afraid I'm going to have to disagree. I am experiencing the missing icon issue, albeit intermitantly, and I am still on Snow Leopard.
    Jane

     

     
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  • Currently Being Moderated
    Sep 20, 2012 6:08 AM   in reply to Was DYP

    Yes, without a logout/login, the CS5 thumbnails are pixelated and blurry.    The logout/login procedure makes the CS6 icons appear, but only for a while.   After I work with a lot of images, they magically disappear again.  So, for the time being, the only temporary solution seems to be the periodic logout login procedure.   A temporary solution at best.

     
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  • Currently Being Moderated
    Sep 20, 2012 6:10 AM   in reply to rixie1

    Jane, I don't know about Snow Leopard, but I certainly take you at your word.  I haven't used Snow Leopard for quite a while.   Perrhaps the issue is a combination of Apple/Adobe quirks.

     
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  • Currently Being Moderated
    Sep 20, 2012 8:08 AM   in reply to rixie1


    rixie1 wrote:

     

    Dan, I'm afraid I'm going to have to disagree. I am experiencing the missing icon issue, albeit intermitantly, and I am still on Snow Leopard.
    Jane

     

     

    Thanks for posting. Whenever someone posts that Mountain Lion introduced the CS6-related icon problems, I reply that non-displayed icons have been happening to CS6 users with Snow Leopard long before ML was released, and that we must not confuse new Mountain Lion problems with the old problem of this thread. So far, my posts have been deleted within minutes or a few hours by an administrator of the forum. We'll see what happens to this one.

     
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  • Currently Being Moderated
    Sep 20, 2012 4:47 PM   in reply to enigma51564

    I mentioned long ago that the only workaround is to log out and in, and that it is an Apple problem. it’s annoying but not that big a deal. Now, since the 10.8.2 update I have not experienced any more issues with either Photoshop CS6 icons or any fuzzy icons. I logged in and out and restarted many times because this usually brought on the problem and so far so good. I hope this not only solved the problem for me but for all of you.

     
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  • Currently Being Moderated
    Sep 20, 2012 10:40 PM   in reply to MoonRunner 1234

    Moonrunner:

     

    Logging in and out temporarily solved the problem for me, but only for a while.  Now with the 10.8.2 update, I'm running into problems with a cursor freeze upon attempting to log back in.  I use a Wacom Intuos 4 tablet, and sometimes just unplugging the tablet then plugging it back in will release the cursor, but not in this case.  Now I think 10.8.2 has brought me more grief.  I've tested all my drives, repaired them whether they needed to be or not, and repaired permissions, all to no avail.   While there may be problems with CS6, there's still some issues with Mountain Lion, as far as I can tell.

     
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  • Currently Being Moderated
    Sep 22, 2012 6:02 AM   in reply to Was DYP

    Wow - haven't used Onyx in many generations of my OS. That fixed it for me - and yes it only happens with Photoshop CS6 - and yes it is probably something Adobe has to look into - just as they claimed no responsibilty for the Illustrators inabilty to copy for more than ten minutes straight - until they fixed it on an update.

     

    OS10.8.1, Early 2011 MacBook Pro.

     

    Thank you sooo much - guessing about opening the right file was a real time-waster.

     
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  • Currently Being Moderated
    Sep 22, 2012 4:55 PM   in reply to enigma51564

    It seems I jumped the gun with the 10.8.2 update, the problem came back again. Logging out still fixes it for a while. I had no problem for a week until I restarted. I still say it has nothing to do with Photoshop because icons from my 4 and 5 year old photos disappear at the same time and CS 6 did not exist then and these files have not been touches for years. How in the world could anything but the OS have anything to do with that. After the log out all comes back to normal. I just hope Apple will fix this.

     
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  • Currently Being Moderated
    Sep 22, 2012 5:13 PM   in reply to MoonRunner 1234

    MoonRunner 1234 wrote:

    How in the world could anything but the OS have anything to do with that. After the log out all comes back to normal. I just hope Apple will fix this.

     

    I suggest that you reboot or logout/login and then do not use PSCS6, only use PSCS5 and then report back when this problem appears again.

     
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  • Currently Being Moderated
    Sep 22, 2012 5:16 PM   in reply to MoonRunner 1234

    MoonRunner 1234 wrote:

     

    It seems I jumped the gun with the 10.8.2 update, the problem came back again. Logging out still fixes it for a while. I had no problem for a week until I restarted. I still say it has nothing to do with Photoshop because icons from my 4 and 5 year old photos disappear at the same time and CS 6 did not exist then and these files have not been touches for years. How in the world could anything but the OS have anything to do with that. After the log out all comes back to normal. I just hope Apple will fix this.

     

    Were your icons in the habit of mysteriously vanishing before Photoshop CS6 started saving files to your hard drives?

     
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  • Currently Being Moderated
    Sep 22, 2012 7:52 PM   in reply to MoonRunner 1234

    I just updated to 10.8.2 - since using Onyx last night the problem has not come back. Opened and resaved a file in Photoshop CS6 and i still have icons of the image/s from Photoshop and more importantly a full view of them when using 'Cover Flow' view - which is the setting I usually use for searching images.

     

    IMO I think that Photoshop CS6 caused this but Onyx was able to repair it through Apple adjustments.

    Photoshop sorely needs updating - it hangs all the time - even tho auto-save is turned off. I often have to sit and wait and wait for a file I am working on to 'unlock' to continue working.

     
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  • Currently Being Moderated
    Sep 23, 2012 6:51 PM   in reply to Chris Cox

    Hi Chris etal in the forum, I have no previews for just PSD docs  in the mac finder for a week or so now. I run snow leopard on a mac book pro that is about 2 years old. Oddly enough the trouble BEGan for me after running a normal maintainence script in ONYX (I clean the cashe about once a week or so). I just instaled the little "patch' from adobe but that does not help. I can see the previews in the com/4 view but in com/3, where I usually hang out there is no preview and pressing the space bar for quick look is the same, with no preview. I have read some of the posts below and have not found any solution that works for me. I see there is a sort of fued going on with apple's retina displays and CS6 protocols. Can you give me advise about what to do? It would be greatly appreciated. aloha, Uhane

     

    Here is a screen shot of the problem

    Screen shot 2012-09-23 at 2.54.33 PM.png

     
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  • Currently Being Moderated
    Sep 23, 2012 6:54 PM   in reply to uhanepono

    This is the wrong thread for problems with Quick Look and Finder preview. This thread is about icons not being displayed. Your image shows icons being displayed. Icons and previews are completely unrelated.

     
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  • Currently Being Moderated
    Sep 23, 2012 11:15 PM   in reply to conroy

    Thanks for the heads up. Do you know of a thread that would deal with this or should I start a new one? aloha, Uhane

     
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  • Currently Being Moderated
    Sep 24, 2012 4:56 AM   in reply to uhanepono

    I'm unaware of an existing thread although a forum search may reveal one - see the "Ask a question" box near top of page http://forums.adobe.com/community/photoshop/general?view=discussions

     
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  • Currently Being Moderated
    Sep 24, 2012 10:50 AM   in reply to scoop_hk

    Onyx did not repair it, your problem will come back, usually after a restart or a log out which is also a temorary fix rather than using Onyx. When I had the problem right after upgrading to Mountain Lion someone suggested to use Mountain Lion Cache Cleaner - DONT - it screwed up "My Living Desktop" to such a degree that not even the vendor could fix it and re-installing did not fix it either. I had to clone back my last Lion hard disk and start all over again upgrading to OS 10.8. So much for utility programs.

     
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  • Currently Being Moderated
    Sep 24, 2012 10:55 AM   in reply to Was DYP

    I happens with Photoshop icons way before CS 6.

     
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  • Currently Being Moderated
    Sep 24, 2012 10:59 AM   in reply to conroy

    It happens with most of my Photoshop files from way before CS 6. I restarted on my last Lion backup and all icons show properly as they always had prior to Mountain Lion, I started Photoshop CS6 and re-saved a photo thad had previously shown no logo, the logo shows perfectly. Restarted, logged out and in (which usually brought on the icon issue), no problems. I never had any issue with Photoshop CS 4, CS5, CS6, folder old photo icons or Apples own Software Update icon with Lion or earlier OS’s.

     

    Now I started with Mountain Lion and some of the Photoshop icons were gone and all the other icon issues came back. Logged out and in and back to normal.

     

    I’m not saying CS 6 is totally blameless but the problem is far more widespread than just Photoshop and when the underlying problem, whatever it is, is solved then all other problems to do with icons will be solved as well. All the fuzzy icons and disappearing icons come on at the same time even if Photoshop is not running and are immediately although only temporarily cured with a logout.

     

    As I mentioned in an earlier post, I’m no expert, I don’t know how to program but it all makes sense that the underlying problem is the OS. We would all be better served if some of you with the technical knowhow would go on Apples forum and voice you issues and suggestions.

     

    It doesn’t matter who’s right or wrong as long as someone will fix it.

     
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  • Currently Being Moderated
    Sep 24, 2012 11:09 AM   in reply to MoonRunner 1234

    Thanks for the in-depth reply. There's no way Mountain Lion is responsible for introducing the particular problem of this thread. The specific problem started when people started saving documents with Ps CS6. That was before Mountain Lion was released. The problem affects users of Snow Leopard, for example. Mountain Lion has plenty bugs, for sure, and it may have icon display bugs, but that is a separate issue from the icon problem of this thread.

     
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  • Currently Being Moderated
    Sep 24, 2012 11:58 AM   in reply to conroy

    I really don’t know what else to say on this forum. I get from what I read that this problem existed with earlier OS’s but not for me. I will check once in a while what’s going on here but will now live on Apples forum for a while and report back to all of you if there is any news relating to our problem.

     
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  • Currently Being Moderated
    Sep 24, 2012 1:38 PM   in reply to conroy

    Agreed.

     

    I use Mountain Lion and Snow Leopard on different machines.  The issue manifests on both.  This started with PS CS6.  It is the only app I have the issue with and it is the only app I have any type of icon or preview or thumbnail issue with.  I don't have this issue with any previous versions of Photoshop whatsoever.  Photoshop says it is Apple.  That's fine, but it's only Apple and PS CS6, not Apple and PS CS5.5, 5, 4 etc. . .  My position is this. . .  If it is an Apple system issue, it is still Adobe's responsibility to address and correct the issue since it is Adobe's application that does not work as it  should on the Apple OS. 

     
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  • Currently Being Moderated
    Sep 24, 2012 5:46 PM   in reply to 46tyie22nn

    In this case the OS is not working correctly -  and Adobe cannot fix the OS, only notify Apple of the bug and wait for Apple to fix Apple's OS code.

     
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  • Currently Being Moderated
    Sep 24, 2012 8:10 PM   in reply to Chris Cox

    The OS is working correctly for PS CS5.5 and earlier so I imagine people are puzzled  why only PS CS6 has the problem. 

     

    I will say the statement  "we cannot fix the OS, only notify Apple of the bug and wait for Apple to fix", to be more of a "position" than an effort. 

     

    If Adobe  knows it is a bug in the Mac OS then perhaps Adobe should notify  customers and potential customers that because of a bug in the Apple OS system, all of the features of Photoshop CS6 may not work properly on the Mac platform. Adobe could certainly give details about what feature(s) of the application is affected by Apple's bug.  Aware of the problem. customers could then evaluate whether they would prefer to wait for the bug to be fixed, by an older version of Photoshop or wait for a new iteration of Photoshop that is not affected by the bug

     

    This is not a small problem for those of us who are recieving 100s of files from vendors, some of which have the previews/icons and others don't.

     
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  • Currently Being Moderated
    Sep 24, 2012 9:41 PM   in reply to 46tyie22nn

    When Apple releases a fix, you'll have to ask them exactly why it broke more for one version of an application than others (even though the application isn't directly involved in the bug).

     

    Apple is aware of the problem, and working on it.

     
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  • Currently Being Moderated
    Sep 24, 2012 10:29 PM   in reply to Chris Cox

    I personally would not suggest that my customers ask someone else why my product was not working correctly for them regardless of whose fault it was.  It certainly is not your customers.   After the problem is corrected you notify them as to what was discovered.

     

    My suggestion about the disclaimer about the program not being entirely compatible with Mac OS X was entirely serious.

     

    As I said, I'm going back to PS CS5.5 until CS6 is compatible with OS X regardless of whose fault it is.

     
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  • Currently Being Moderated
    Sep 24, 2012 10:39 PM   in reply to 46tyie22nn

    We have notified Apple.

     

    But Photoshop CS5 is compatible with OS X, even though OS X contains quite a few unfixed bugs.

     
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  • Currently Being Moderated
    Sep 24, 2012 11:36 PM   in reply to Chris Cox

    Lost my icons and thumbnail view - only - on files that had been saved in/by CS6.

    Ran Onyx again: Maintenance>rebuild>Display of folders contents

    This has to be Photoshop CS6 - why are my other icons not effected. Come on Adobe - you just fixed Illustrator - you can fix this too. You know that Apple has always expected you to work around their updates even when you get them late - they aren't going to alter their system for Photoshop - it has to be you with the fix - whether you feel it is your fault or not.

     
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  • Currently Being Moderated
    Sep 24, 2012 11:40 PM   in reply to scoop_hk

    Apple is responsible for the bugs in their OS.

     

    And, again, this is something that we cannot work around.

     
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  • Currently Being Moderated
    Sep 24, 2012 11:46 PM   in reply to Chris Cox

    This is surely a CS6 error - you were all claiming no responsibility for your Illustrator errors as well - until you fixed them.

    How come all of my old CS5 and lower files still showed their icons?

    I guess Apple still has it in for Adobe? Is that your argument. Get a grip - if you don't play nice on their system - you lose a lot of business.

    Saying you - as it says staff after your name.

     

    Assuming that this runs as the Illustrator forum did - do you have a support URL I can log this error with? At least then there is a chance of someone looking into it.

     
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  • Currently Being Moderated
    Sep 26, 2012 4:57 PM   in reply to clinton_dyches

    I have a similar problem.  If I create, or edit and save, a file with Photoshop cs6 on Lion or Mountain Lion and then view it on my older system with Tiger (OS X 10.4.11) the thumbnail icons are not visible.  I tried opening cs6 with the shift key down in order to open without plugins, but the icons were still not visible.  My only solution to make the icons visible on my Tiger system is to resave with cs2.  I know that cs5 and cs6 save the jpeg files in a different format than does cs2.  Maybe this is the root of the problem.  Apple and Adobe need to sit down together and solve the problem.

     
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  • Currently Being Moderated
    Sep 26, 2012 11:51 PM   in reply to Donald_Gudehus

    Some additional information about the invisible thumbnail icons:

    1)  Sometimes, the Photoshop files created with cs6 on my Mountain Lion system, do actually display their icons when copied to my Tiger system.  It seems to be less than 50% of the time.

    2)  Sometimes, files created with cs2 on my Tiger system and then simply copied to my Lion system, do NOT display their icons when viewed on the Tiger system in a shared mode setup.  The icons do show up when viewed on the Lion system.  This behavior is very strange.  Sitting at one monitor I see the icon, but then going to the other monitor it is invisible!

     
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  • Currently Being Moderated
    Oct 10, 2012 2:51 AM   in reply to clinton_dyches

    it's not an OS issue, i use "macpro" and "lion", i have the same problem, it's Adobe issue.

    try this:

    Screen Shot 2012-10-10 at 1.42.09 PM.png

    in the preferences window, file handling tab, uncheck (icon), and you'll have the preview back!!!

    Strange!

     
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  • Currently Being Moderated
    Oct 10, 2012 6:00 AM   in reply to Safwan59

    qre you serious?? That is it???? Chris...any thoughts on this?

     
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  • Currently Being Moderated
    Oct 10, 2012 7:12 AM   in reply to Safwan59

    Safwan59 wrote:

     

    it's not an OS issue, i use "macpro" and "lion", i have the same problem, it's Adobe issue.

    try this:

    in the preferences window, file handling tab, uncheck (icon), and you'll have the preview back!!!

    Strange!

     

    This whole thread is about icons not showing in finder, open and save windows and in on the top bar of the document. When you say preview what are you even taking about.

     

    Unchecking Icon gives you a generic icon, not an icon of the image or preview if that is what your talking about.

     
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  • Currently Being Moderated
    Oct 10, 2012 7:28 AM   in reply to Was DYP

    @uhanepono,

     

    The blank preview of .psd files within Photoshop's open dialogue box (and any other app) is an OS X problem. Previews of .psd files worked just fine up through Tiger, 10.4.x, and it's been screwed up since Leopard, 10.5.x. I've reported it more than once at Apple's bug reporting site but it remains broken.

     

    @Safwan59

     

    Your solution does indeed still allow OS X to create a desktop icon, but not for all formats. All .psd or .psb files get no icon at all. The "Icon" check box must be on to generate any type of icon for these files.

     
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  • Currently Being Moderated
    Nov 2, 2012 10:00 AM   in reply to rixie1

    This has all been very helpful. I'm experiencing the same issue, and it's quite annoying.

     

    Here's what I've observed.

     

    Upgraded from 10.5x to OS 10.6.8, which was necessary to upgrade to CS6. Upgraded to Adobe CS6 Creative Sute.

    Now when I save files in CS6, the icons are not visible within the application. There is no icon in the top title bar of an image I'm working on, and when attemtping to "place" files in other Adobe applications, the icons are invisible.

     

    However, if I open the previously saved file in Photoshop CS5, then save it, then reopen it in CS6, the icon is visible. There is also the tiny thumbnail icon in the title bar.

     

    So I'm not sure how this is an Apple OS issue. Clearly it's only CS6. Why can CS5 save the same file to the same OS and correctly create a thumbnail, but CS6 cannot?

     

    I'm not doubting Chris's expertise, but I'm baffled here.

     
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  • Currently Being Moderated
    Nov 2, 2012 4:16 PM   in reply to bellevue scott

    It is not a CS6 issue.

    Please read the previous posts about how this is inconsistent behavior from the OS, how it varies from folder to folder, how the thumbnails get rebuilt after clearing OS caches, etc.

    Logically, it can only be an OS bug.

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Nov 2, 2012 5:50 PM   in reply to bellevue scott

    Just one possibility - the system software could be making decisions based on what application is running.

     

    You might think to yourself, "nah, they'd never do that".

     

     

    I've caught ATI making decisions in their display drivers based on what application is calling.

     

    Whether anyone else is guilty of it...  Who knows?

     

    -Noel

     
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