Adobe Community: I keep getting a message that Production Prem CS4 will not install

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1. Mylenium,

Sep 22, 2012 1:18 AM in reply to Alan_7

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Troubleshoot installation with install logs

Mylenium

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2. Andrew Stivelman,

Sep 22, 2012 9:41 AM in reply to Mylenium

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OK so I have the same problem, but have not yet tried to install CS4 on Win 7 (same issue, new computer w/Win 7, original Vista). If it's not compatible, I don't want to start the installation only to find out that it fails and that I require an upgrade.

So my question is: is it possible to have a completely successful error-free installation of CS4 on Windows 7 32-bit?

Thank you.

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3. Bob Levine,

Sep 22, 2012 10:38 AM in reply to Andrew Stivelman

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Did you do an in place upgrade of Vista to Win 7? If so, all bets are off.

Bob

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4. Andrew Stivelman,

Sep 22, 2012 10:46 AM in reply to Bob Levine

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Hi Bob,

No, I am going to completely wipe my h/d and do a clean install of Win7 and reinstall all software. I haven't checked out upgrade prices from CS4 to CS6 yet but I suppose I should. That being said, knowing generally how expensive Adobe upgrades are, it would be good to know up front if indeed the CS4 install on Win7 will not work, so I don't waste my time.

Thanks for your help.

Andrew

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5. Bob Levine,

Sep 22, 2012 11:00 AM in reply to Andrew Stivelman

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If you're wiping the machine I suggest maxing out the RAM and using Win 7 64 bit AND moving to CS6 through Creative Cloud. Absent that be aware that once the new year rolls around you will no longer have an upgrade path and will have to pay full price.

Bob

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6. Mylenium,

Sep 22, 2012 11:31 AM in reply to Andrew Stivelman

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CS4 will install on Win 7 without a hitch normally. So whatever issues you experience are specific. We cannot tell, though, since you did not provide the logs nor any more detailed system info. There#s just too many variables to make even an attempt at guessing...

Mylenium

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7. Andrew Stivelman,

Sep 22, 2012 11:51 AM in reply to Mylenium

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@Mylenium, please re-read my posts above and you'll see that I'm asking about BEFORE trying to install, not after installing.

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8. Mylenium,

Sep 23, 2012 12:22 AM in reply to Andrew Stivelman

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You got the right answer: CS4 will work on Win 7 - if and when there are no technical problems. The rest is of no consequence. You're looking fr a 100% answer that nobody can provide and it's slightly pointless to get wound up on such things, if you allow me to put it this way. Even CS6 could not install properly for some reason, so even if you skip CS4, you might end up frustrated... You never know until you try.

Mylenium

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9. Alan_7,

Sep 23, 2012 2:11 PM in reply to Mylenium

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I have to go through the install log and review the error messages and

figure out what the issue is. I was able to install it previously, so

whatever the issue is now, was not there in the past.

Once I know what the error messages are, I will get back to you.

Alan

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10. Alan_7,

Sep 23, 2012 7:31 PM in reply to Andrew Stivelman

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Hi Andrew:

I am going to go through the install logs and log at the error messages so I will have some idea of what to report to you guys.

Alan

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11. Alan_7,

Sep 23, 2012 7:33 PM in reply to Bob Levine

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Hi Bob:

I am going to go through the install logs and look at the error messages so I will have some idea of what to report to you guys.

Alan

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12. Alan_7,

Sep 23, 2012 7:36 PM in reply to Bob Levine

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I did not upgrade from Vista. It was a clean install to Win 7

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13. Alan_7,

Sep 23, 2012 7:45 PM in reply to Andrew Stivelman

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When I first acquired Prod Prem CS4, it installed with no problems and ran perfect on the 32 bit version of Windows 7. When I went back a couple of weeks ago to install After Effects, I could not get AE to install. Then I noticed that Photoshop would not run. So I decided to uninstall the entire suite and reinstall it. I even downloaded the CS5 suite cleaner to remove anything that the installer left behind. So even after running the cleaner, I still cannot get it to install.

So now I have to go through the installer logs to find error messages.

Alan

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14. Alan_7,

Sep 23, 2012 8:06 PM in reply to Mylenium

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I went through the installer logs and found for the Return value 3, Error 1310. The Adobe website says that I have to disable some of my startup programs and services. I will try that approach first and let you know what happens.

Alan

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15. Alan_7,

Sep 23, 2012 8:07 PM in reply to Andrew Stivelman

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I went through the installer logs and found for the Return value 3, Error 1310. The Adobe website says that I have to disable some of my startup programs and services. I will try that approach first and let you know what happens.

Alan

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16. Alan_7,

Sep 23, 2012 8:36 PM in reply to Mylenium

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Here is the error message I am getting:

Adobe XMP Panels CS4

Error:

Error 1603. Error 1310.Error writing to file: C:\Config.Msi\dbff0.rbf. Verify that you have access to that directory.

Alan

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17. Alan_7,

Sep 23, 2012 8:37 PM in reply to Andrew Stivelman

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Here is the error message I am getting:

Adobe XMP Panels CS4

Error:

Error 1603. Error 1310.Error writing to file: C:\Config.Msi\dbff0.rbf. Verify that you have access to that directory.

Alan

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18. Bob Levine,

Sep 24, 2012 4:45 AM in reply to Alan_7

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Alan,

All of your replies are going to the web forum. There's no reason to reply to each post individually. Hopefully someone will be able to help.

Bob

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I keep getting a message that Production Prem CS4 will not install

Sep 21, 2012 9:54 PM

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