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JessieDru86
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Photoshop CS6- Image disappearing

Sep 21, 2012 3:30 AM

Tags: #photoshop #problem #issue #images #cs6

I am running a windows Vista 32Bit software. I just decide to finally use my cs6  photoshop and when i try to open an image in photoshop the board remainds blank but the layer panel says there is an image and shows a preview of the image like it normally does in the layer panel. Everything else works fine but the image won't show at all.

 

any suggest would be wonderful

897 Views   7 Replies   Latest reply: JessieDru86, Sep 23, 2012 3:54 PM
 
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  • R_Kelly
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    1. R_Kelly,
    Sep 21, 2012 3:40 AM   in reply to JessieDru86
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    You probably need to update your graphics card driver from the graphics card makers website, not with windows update.

     
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  • Brett N
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    2. Brett N,
    Sep 21, 2012 9:21 AM   in reply to R_Kelly
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    To verify the issue is with your video card, go to Edit > Preferences > Performance, and uncheck "Use Graphics Processor". When you open images after that (changing this setting will not effect any currently open images) and they display correctly, then your video card and/or it's driver is the issue.

     
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  • JessieDru86
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    3. JessieDru86,
    Sep 22, 2012 1:00 AM   in reply to Brett N
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    I done what you said and it works good with the "use graphics processor" so what do i do now? Can I leave this option unchecked?

     
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  • Bill Hunt
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    4. Bill Hunt,
    Sep 22, 2012 11:17 AM   in reply to JessieDru86
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    You loose a bit, with that setting, so the ultimate would be to do, as suggested in Reply # 1 - update your video card's/chip's driver to the latest version.

     

    1. What is the make and model of your video card/chip?
    2. What is the version and date of the installed driver?
    3. What does the mfgr's. Web site show for the latest driver, for your model card, and your OS?

     

    Good luck,

     

    Hunt

     
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  • Noel Carboni
    21,035 posts
    Dec 23, 2006
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    5. Noel Carboni,
    Sep 23, 2012 4:08 AM   in reply to JessieDru86
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    What Bill said.

     

    Here are the features that depend on the graphics processor:

     

    http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html

     

    -Noel

     
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  • Bill Hunt
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    6. Bill Hunt,
    Sep 23, 2012 8:00 AM   in reply to Noel Carboni
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    Noel,

     

    Thank you for that Adobe KB Article. I had the one for Premiere Pro CS 6 bookmarked (has been using MPE/CUDA since CS 5), but had not seen the one for PS.

     

    Appreciated,

     

    Hunt

     
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  • JessieDru86
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    7. JessieDru86,
    Sep 23, 2012 3:54 PM   in reply to Bill Hunt
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    Thank you everyone for your help, My graphic driver is updated and it now works in photoshop. Thank you again

     
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