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Camera Profile missing in ACR 6.7 (PS CS5)

Sep 20, 2012 2:45 PM

I have looked all over the place for a solution to this problem and so far can not find one.

 

I am running Windows 7 64bit, PS CS5.

 

I just noticed that my Nikon D90 camera profile is missing under the Camera Callibration area in Camera Raw (it had been there before). The only thing that shows up is ACR 4.6:

 

http://i216.photobucket.com/albums/cc101/laurar67/cameraprofile_zps7469da9f.jpg

 

I have tried reinstalling the ACR 6.7 plug in...didn't work.

 

I really don't want to try to uninstall and reinstall Photoshop.

 

Oh, I have also looked on my computer in my C drive and found the list of camer profiles...the D90 is not listed (in fact, there are only 8 Nikon cameras listed in my Adobe Standard folder).

 

One more thing...I had CS4 installed originally. I have since uninstalled it. I'm not sure if the issue I am having has to do with that or a recent update.

 

Adobe should really have a seperate file that you can unstall just for camera profiles.

 

Like I said I have searched all over and have not found anything...I am  really hoping there's someone on here that can tell me how to get my  camera profile in there.

2747 Views   25 Replies   Latest reply: ssprengel, Jan 21, 2013 5:33 PM
 
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  • laura.r
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    1. laura.r,
    Sep 20, 2012 4:06 PM   in reply to laura.r
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    Okay...well, while I was trying to come up with alternative options if I couldn't figure this out. I decided that converting my RAW files to DNG and processing them that way would work. So I downloaded Adobe's DNG converter (http://www.adobe.com/support/downloads/detail.jsp?ftpID=5389) and installed it.

     

    Turns out it fixed my issue since it reloaded all the camera profiles. I love when things work out, but Software developers should really come up with easier ways to troubleshoot their software like actually give us the ability to load our own camera profiles.

     

    I just wanted to post this in case someone was having the same issue.:)

     
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  • JimHess
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    2. JimHess,
    Sep 21, 2012 8:12 AM   in reply to laura.r
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    And now that the profiles have been loaded again, you won't have to convert to DNG unless you really want to.

     
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  • laura.r
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    3. laura.r,
    Sep 21, 2012 9:32 AM   in reply to JimHess
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    That's exactly what I figured. Thanks.

     

    I've found that more often than not, computer issues are resolved by means other than you would think. Its worth trying different things that don't seem related...such as this problem.

     

    Anyway, hopefully this will help someone else. If this option was out there on the internet, I didn't see it or find it in my extensive search.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    4. Noel Carboni,
    Sep 23, 2012 4:18 AM   in reply to laura.r
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    Personally, I wouldn't leave it at that.   Why did the profiles evaporate in the first place?  Your computer most definitely should not  just be losing your files spontaneously, and you should really try to get to the bottom of why that happened.

     

    On Windows, for example, the Adobe-supplied camera profiles can be found here:

     

    C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera\Nikon D90

     

     

    Nothing and no one should really be messing around in the above area.  If you want to add your own profile, it should go here:

     

    C:\Users\YourUsername\AppData\Roaming\Adobe\CameraRaw\CameraProfiles

     

    -Noel

     
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  • laura.r
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    5. laura.r,
    Sep 23, 2012 8:02 AM   in reply to Noel Carboni
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    Hi Noel. Thanks for the post. I'm actually very familiar with Windows and the files and folders. I'm pretty certain the profiles were deleted when I uninstalled CS4 a little while back.

     

    While installing a completly different application is definitely not ideal solution in order to repair something, it seems it's the best option here.

     

    As I stated, really Adobe should make the camera profiles available as a seperate download for people, as this seems to be an issue for a lot of people when I was doing my search on repairing the problem.

     
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  • Noel Carboni
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    Dec 23, 2006
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    6. Noel Carboni,
    Sep 23, 2012 8:09 AM   in reply to laura.r
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    It's good that you have identified the culprit, and it's believable that the uninstaller would do that.

     

    There are well-kwown mechanisms for keeping installers from removing things that other applications might still be using, but Adobe's installer/uninstaller doesn't seem to be sophisticated enough to use them.  There have long been reports of uninstalling older versions of Photoshop causing loss of information from newer versions.

     

    -Noel

     
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  • Yammer P
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    7. Yammer P,
    Sep 23, 2012 8:32 AM   in reply to laura.r
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    I know you've solved the problem now, but it's worth mentioning (for future reference) that, if you installed DNG Converter it would reinstall the camera profiles.

     
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  • laura.r
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    8. laura.r,
    Sep 23, 2012 8:50 AM   in reply to Yammer P
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    As that is how I fixed the problem, I did find that out by accident. Odd that I didn't see that solution anywhere I looked. I'm not saying it's not out there, just that I never saw it in all the similar questions by people having the same problem as me. What I saw over and over was people being instructed to update their ACR.

     

    I'm hoping more people see this thread and this solution.

     
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  • laura.r
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    9. laura.r,
    Sep 23, 2012 8:51 AM   in reply to Noel Carboni
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    I read that when I decided to uninstall. I crossed my fingers and hoped for the best. I thought everything went smoothly. I suppose I should be happy it was just the camera profiles that were deleted. For the cost of Photoshop, they should do a much better job with the uninstaller for sure.

     
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  • Yammer P
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    10. Yammer P,
    Sep 23, 2012 9:14 AM   in reply to laura.r
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    Having been through several failed Photoshop uninstallations, I have always been very reluctant to repeat the process. For some reason, uninstalling old Photoshop after an upgrade seems to wreck lots of things, from file associations to lost functionality. It really is ridiculous that such a high-end product behaves like this.

     

    It seems to me that there should not be separate entries for Photoshop versions in Add/Remove Programs if the installer can't actually remove old versions without damaging the new one.

     

    In the past, I have uninstalled all versions of Photoshop, in order of new to old, before reinstalling the latest. Of course, it's wise to make sure you have all presets, plugins, and codes saved in a safe place before starting.

     

    This time around, I could not face it, so I found a utility on the Adobe website for blunt version amputation. It removed CS5 whilst leaving CS6 intact. It worked fine, with no side effects (although I did a little extra cleaning up afterwards).

    http://www.adobe.com/support/contact/cscleanertool.html

     
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  • laura.r
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    11. laura.r,
    Sep 24, 2012 11:44 AM   in reply to Yammer P
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    This was my first uninstall of any PS software. I started using PS when I bought CS4. I haven't upgraded to CS6 yet, and most likely won't as CS5 is meeting my needs.

     

    I typically use Revo uninstaller to remove an Software from my computer as I hate when folders and registry items are left behind by the built-in uninstallers. I'm glad I read up on photoshop before doing it or else I think I'd have many more issues than just my camera profiles.

     

    I checked out your link...it doesn't mention Photoshop...but you are saying it works? That's a good tool to have handy.

     
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  • JimHess
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    12. JimHess,
    Sep 24, 2012 1:30 PM   in reply to laura.r
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    Adobe's uninstall routine definitely seems to be flawed.  I installed Photoshop CS6 shortly after I installed Lightroom 4.  Everything worked fine after the installation of the two programs.  But, later, I decided to remove Photoshop CS5, and that broke the link between Lightroom and the new Photoshop.  I had to reinstall Photoshop CS6 in order to reestablish that link.

     
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  • Yammer P
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    13. Yammer P,
    Sep 25, 2012 4:05 AM   in reply to laura.r
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    laura.r wrote:

     

    I checked out your link...it doesn't mention Photoshop...but you are saying it works? That's a good tool to have handy.

    Yes, that's what I used. It didn't remove a few registry entries, but it didn't break anything.

     
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  • Dinarius
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    14. Dinarius,
    Jan 21, 2013 6:24 AM   in reply to Noel Carboni
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    I recently installed Windows 8.

     

    1. Can I get a ACR profiles for my Canon 1Ds Mk lll and my Sony RX 100?

     

    2. Can I install the DNG Converter on Windows 8? This OS isn't listed as here as one of those suitable. > http://www.adobe.com/support/downloads/detail.jsp?ftpID=5389

     

    3. Noel, where are the equivalent locations on a Windows 8 machine? ProgramData doesn't exist, as far as I can see.

     

    Thanks.

     

    D.

     

    Edited:

     

    Ok. I found another Adobe download that said Windows 8 is compatible, so I installed the DNG Converter.

     

    However, no cameras are listed under Camera Profile in ACR.

     

    This is the case whether I load a Canon RAW file or a DNG conversion of a Canon file.

     

    Any idea how I can get the profiles to load?

     

    Thanks.


    D

     

    Message was edited by: Dinarius

     
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  • ssprengel
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    15. ssprengel,
    Jan 21, 2013 6:34 AM   in reply to Dinarius
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    To see ProgramData you need to enable hidden folders.  For Windows 8 Explorer / View / Hidden Items.  Same thing for AppData under your Users\username folder.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    16. Noel Carboni,
    Jan 21, 2013 6:41 AM   in reply to ssprengel
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    Confirming what SSprengel said, all the same folder structure is in Windows 8 as Windows 7.

     

    -Noel

     
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  • ssprengel
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    17. ssprengel,
    Jan 21, 2013 6:44 AM   in reply to Noel Carboni
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    And Windows 8 is listed as a compatible OS on the DNG Converter 7.3 update page that you land on by following the DNGC 7.3 link from http://www.adobe.com/downloads/updates/

     
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  • Dinarius
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    18. Dinarius,
    Jan 21, 2013 6:57 AM   in reply to ssprengel
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    Thanks guys. All folders visible now.

     

    So, I went to C:Users.........Camera Profiles and it was empty.

     

    I then went to C:ProgramData........Camera and they were all there.

     

    So, I copied and pasted the Canon and Sony profiles into C:Users......Camera Profiles.

     

    But, when I opened a file in ACR, there were still no profiles in listed. (I did restart Bridge/ACR)

     

    What am I doing wrong?

     

    Thanks.

     

    D

     
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  • ssprengel
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    19. ssprengel,
    Jan 21, 2013 7:05 AM   in reply to Dinarius
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    The Users location is for user-downloaded and user-created profiles, so don’t copy the Adobe ones there…it won’t make them show up any better than being the in the ProgramData location would.

     

    What do you see in the Camera Calibration Profile area in ACR: Embedded, Matrix, Adobe Standard, an error?  Maybe post a screen shot.

     
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  • Dinarius
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    20. Dinarius,
    Jan 21, 2013 7:12 AM   in reply to ssprengel
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    Thanks for the reply.

     

    I'm not sure where you're referring to. If you mean in ACR when a file is open, then the list contains; ACR 4.4, 4.3, Standard, Faithful, Landscape etc...etc...  Eight are listed in all.

     

    If I should be looking in another location, please say where.

     

    Many thanks.

     

    D

     
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  • Dinarius
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    21. Dinarius,
    Jan 21, 2013 8:09 AM   in reply to Dinarius
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    One other thing..............Could Camera Standard (the last of the eight listed) be what I'm looking for? i.e. Is ACR loading the correct profile for the relevant camera file, but calling it Camera Standard every time?

     

    I thought the camera name (1Ds Mk lll in this case) would be listed.

     

    Thanks.

     

    D.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    22. Noel Carboni,
    Jan 21, 2013 8:24 AM   in reply to Dinarius
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    Yes, the profiles you see listed are all gated by the camera model.

     

    -Noel

     
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  • JimHess
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    23. JimHess,
    Jan 21, 2013 8:53 AM   in reply to Dinarius
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    You NEVER see the camera brand/name/model listed in the profiles. It would be redundant because Lightroom only displays profiles for the camera that took the picture. That is part of the metadata that Lightroom reads.

     
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  • Dinarius
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    24. Dinarius,
    Jan 21, 2013 8:57 AM   in reply to Noel Carboni
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    Thanks to both of you for the feedback.

     

    Having making a comparison of Canon's own Digital Photo Professional and ACR via a Gretag Macbeth Color Checker, Camera Neutral is definitely the best starting point if you're after critical colour, IMHO. It interferes the least with the file, both in DPP and ACR.

     

    The 1Ds Mklll is still on the red side, but it's now easier to correct.

     

    D.

     
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  • ssprengel
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    25. ssprengel,
    Jan 21, 2013 5:33 PM   in reply to Dinarius
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    If you have a Color Checker you can make your own color profile(s) for your cameras for various lighting scenarios using the DNG Profile Editor, the third item down in the Resources section of this page:

     

    http://www.adobe.com/products/photoshop/extend.displayTab2.html#resour ces

     
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