Skip navigation
vector1956
vector1956
Currently Being Moderated

Photoshop CS6 will not open any graphics files

Sep 22, 2012 9:12 PM

Photoshop cs6 will not open graphic files, i have reset the settings. I get to see all the files in preview but when I try to open a file nothing happens, no error messages, no file opens, nothing.

When I use bridge I try to open the file with open in photoshop cs6 but again nothing happens. I found that if I reboot my PC photoshop will work correctly until I shut photoshop down but if I reopen it later before rebooting my pc now graphics files will open.

458 Views   4 Replies   Latest reply: vector1956, Sep 24, 2012 7:08 PM
 
Replies
  • PECourtejoie
    4,770 posts
    Jan 11, 2006
    Currently Being Moderated
    1. PECourtejoie,
    Sep 23, 2012 3:32 AM   in reply to vector1956
    Report

    Hello!

    Since you mention "Preview", I guess that you are using Mac OS X. Could you state what version you are using?

    Likewise, I'd like to make sure that you are using the latest version of Photoshop. (it should be 13.0.1)

    You can get both of these information easily:

    When Photoshop is running, go to the Help menu, and select "System info..."

    You can copy the contents here, so that we can maybe see what makes Photoshop misbehave on your machine (it will tell us where it is installed, what plug-ins are running).

    You might want to delete your serial number.

     
    |
    Mark as:
  • vector1956
    Currently Being Moderated
    2. vector1956,
    Sep 23, 2012 3:53 PM   in reply to PECourtejoie
    Report

    Hi Sorry, getting my 2 machines confused. Photoshop works perfectly on the Mac, it is the PC with problem.

    I have included the info requested:

     

    Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 2800 MHz
    Built-in memory: 12278 MB
    Free memory: 9943 MB
    Memory available to Photoshop: 10988 MB
    Memory used by Photoshop: 70 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: GeForce 8800 GTS/PCIe/SSE2
    Display: 1
    Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
    Video Card Number: 1
    Video Card: NVIDIA GeForce 8800 GTS
    OpenCL Unavailable
    Driver Version: 8.17.13.142
    Driver Date: 20120515000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA GeForce 8800 GTS
    Video Card Memory: 320 MB
    Video Rect Texture Size: 8192
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
    Temporary file path: C:\Junk\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    Startup, 97.7G, 20.5G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set

    Optional and third party plug-ins:
    PhotoTools 2.6 Hidden NO VERSION
    PhotoTools 2.6 Hidden NO VERSION
    PhotoTools 2.6 Professional Edition 2.6.5
    PhotoTools 2.6 Professional Edition Batch 2.6.5
    PhotoTune 3 3.0.7
    PhotoTune 3 Batch 3.0.7
    Topaz Clean 3 10.0
    Topaz ReMask 3 10.0
    TopazRemaskAutomate NO VERSION
    Plug-ins that failed to load: NONE
    Flash
    onOne
    Mini Bridge
    Kuler
    Installed TWAIN devices: NONE

    

    Hope this info helps

     
    |
    Mark as:
  • PECourtejoie
    4,770 posts
    Jan 11, 2006
    Currently Being Moderated
    3. PECourtejoie,
    Sep 24, 2012 12:36 AM   in reply to vector1956
    Report

    Hello, Yes, it might very well be useful, I see that you are using several third party plug-ins, I'd first check in that direction.

     

    It is possible to boot without plug-ins by holding down the shift key, to see if it is a plug-in that causes the issue, as explained in http://helpx.adobe.com/photoshop/kb/troubleshooting-plug-ins-photoshop -cs6.html

     

    Then, if Photoshop works ok, check the following:

     

    I see Phototools 2.6 hidden no version, then the 2.6.5 (the good, current version, according to: http://www.ononesoftware.com/support/360/ ), I don't know if this is normal, could you check if they are not installed twice?

     

    Topaz clean is at 3.0.2, and remask at 3.2.1, I'd check their version (as it is listed at 10.0 here)

     

     

    Another thing would be to check if newer graphics card drivers are not available from the nVidia website.

     
    |
    Mark as:
  • vector1956
    Currently Being Moderated
    4. vector1956,
    Sep 24, 2012 7:08 PM   in reply to PECourtejoie
    Report

    Thank you. The problem was the third party plugins. I have disbled them and Photoshop is working perfectly.

    Regards

    Alan

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points