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[new feature] Blacklist old drivers with known problems

Sep 24, 2012 8:25 AM

Tags: #flash #green #new #crash #player #feature #driver #blacklist

Hello Adobe

The Flash Player should have a blacklist for old drivers that have known problems like "green video", crashes, ...

If a user has such old drivers a pop-up message should appear with a message "Your [graphics/sound/...] drivers have known bugs so please update at least to version [x.y.z]" and with a vendor download link.

I see to many users reporting problems with drivers older than 2011. New drivers fixing many of the reported problems.

https://bugbase.adobe.com/index.cfm?event=bug&id=3335907

 

@Flash Player users:

First update your drivers and check again if your problems still exist.

http://forums.adobe.com/thread/945765

Audio drivers too!

- www.realtek.com

...

 
Replies
  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Sep 24, 2012 5:11 PM   in reply to MrX1980

    We do have an internal black list for drivers that allows us to fall back on cpu mode for video and old wave api's for audio.  However, like you, I'd like to see this as a interactive feature.  I've been advocating for UI that will walk users through some simple troubleshooting steps.  If we discovered an out of date driver we could pop up an alert letting the user know that a more recent driver would resolve the problem.  If a new driver caused issues, we could record automatically this fact and test it out internally (then blacklist if needed.)

     

    This would be a great feature request to add over at bugbase.adobe.com.  If you decide to add it, please post back with the URL so that I (and others) can add our votes and comments.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Sep 25, 2012 4:35 PM   in reply to MrX1980

    Doh, I completely missed that!  I've cast my vote!  Thanks for suggesting and adding this!

     
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