I'm running Premiere Pro v. 6.0.2 on Mountain Lion 10.8.2, with a standard ATI Radeon 5770 in a 3.33 GHz 6-Core Mac Pro 5,1.
Whenever I try to open the program OR a file, I get the following message:
"Premiere Pro has encountered an error.
The strangest thing is that I just used Premiere yesterday, and after quitting it last night, tried to open the same file and got this message. I thought maybe the file was corrupted but I get the message just by launching without even opening via a project file. I then updated from 10.8.1 to 10.8.2 in the hopes that something internally might get fixed and it did not rememdy the problem. I have been scouring forums and most have pointed to resetting the permissions in the Home folder which I did both through Terminal and the "resetpassword" Repair Utility method. It still won't open! This has been very frustrating and I would greatly appreciate any advice to get this sorted out.
As a side note, whenever I open After Effects (11.0.1), it "unexpectedly quits" without an error log. I was also able to open this at least since I've had Mountain Lion, although I did not use it as recently as Premiere.
I appreciate any help and please let me know if you need any more information. Thank you!
I'm not a Mac user so I can't offer much advice other than to recommend uninstalling everything and using the adobe cleaner utility after the uninstall is completed. Then re-install everything, hopefully that should fix the problem. Sorry I don't have any info on what actually caused the issue though. But I'm going to assume that something has obviously gotten corrupted somehow. I honestly think that uinstalling is probably going to be the easiest solution here.
Here is a link to the cleaner utlity.
Could you explain the broken documents folder issue? I'm getting these errors all of the time now, and I'm not sure what you mean by that. I'm tempted to do a complete uninstall/reinstall, but I'd like to try other options first if there are any.
On a Mac, the Home folder (named after your username) is the root of everything that installed applications use to generate and save different important system files to help them run properly. I had tried to move the Documents folder to an external hard drive so some of Adobe's media cache wouldn't eat up space on my startup drive, but in doing so I accidentally lost the original documents folder instead of simply copying it. All I had to do in the end was go back into the home directory and make a new folder exactly titled "Documents" and when I reopened premiere, it was able to create the necessary files again and everything has worked perfectly since!