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andrewzors
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Premiere Pro has encountered an error - nothing seems to fix it!

Sep 21, 2012 1:28 PM

Tags: #help #error #premiere_pro #crash #ae #cs6

Hey all,

 

I'm running Premiere Pro v. 6.0.2 on Mountain Lion 10.8.2, with a standard ATI Radeon 5770 in a 3.33 GHz 6-Core Mac Pro 5,1.

 

Whenever I try to open the program OR a file, I get the following message:

 

"Premiere Pro has encountered an error.

 

[/Volumes/BuildDisk/builds/slightlybuilt/shared/adobe/MediaCore/ASL/Fo undation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"

 

The strangest thing is that I just used Premiere yesterday, and after quitting it last night, tried to open the same file and got this message. I thought maybe the file was corrupted but I get the message just by launching without even opening via a project file. I then updated from 10.8.1 to 10.8.2 in the hopes that something internally might get fixed and it did not rememdy the problem. I have been scouring forums and most have pointed to resetting the permissions in the Home folder which I did both through Terminal and the "resetpassword" Repair Utility method. It still won't open! This has been very frustrating and I would greatly appreciate any advice to get this sorted out.

 

As a side note, whenever I open After Effects (11.0.1), it "unexpectedly quits" without an error log. I was also able to open this at least since I've had Mountain Lion, although I did not use it as recently as Premiere.

 

I appreciate any help and please let me know if you need any more information. Thank you!

1549 Views   6 Replies   Latest reply: invisiblearts, Oct 15, 2012 12:39 PM
 
Replies
  • ComputerNovice25
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    1. ComputerNovice25,
    Sep 21, 2012 6:39 PM   in reply to andrewzors
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    I'm not a Mac user so I can't offer much advice other than to recommend uninstalling everything and using the adobe cleaner utility after the uninstall is completed. Then re-install everything, hopefully that should fix the problem. Sorry I don't have any info on what actually caused the issue though. But I'm going to assume that something has obviously gotten corrupted somehow. I honestly think that uinstalling is probably going to be the easiest solution here.

     

    Here is a link to the cleaner utlity.

    http://www.adobe.com/support/contact/cscleanertool.html

     
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  • andrewzors
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    2. andrewzors,
    Sep 24, 2012 8:32 PM   in reply to ComputerNovice25
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    Turns out I had somehow or another broken my Documents folder, which is essential for the home directory! After replacing it, everything went back to normal

     
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  • invisiblearts
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    3. invisiblearts,
    Oct 15, 2012 10:47 AM   in reply to andrewzors
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    Could you explain the broken documents folder issue?  I'm getting these errors all of the time now, and I'm not sure what you mean by that.  I'm tempted to do a complete uninstall/reinstall, but I'd like to try other options first if there are any.

     

    Thanks,

    Beau

     
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  • andrewzors
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    4. andrewzors,
    Oct 15, 2012 12:06 PM   in reply to invisiblearts
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    On a Mac, the Home folder (named after your username) is the root of everything that installed applications use to generate and save different important system files to help them run properly. I had tried to move the Documents folder to an external hard drive so some of Adobe's media cache wouldn't eat up space on my startup drive, but in doing so I accidentally lost the original documents folder instead of simply copying it. All I had to do in the end was go back into the home directory and make a new folder exactly titled "Documents" and when I reopened premiere, it was able to create the necessary files again and everything has worked perfectly since!

     
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  • John T Smith
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    5. John T Smith,
    Oct 15, 2012 12:39 PM   in reply to andrewzors
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    There is a similar process on the Windows side http://forums.adobe.com/thread/1007934?tstart=0

     
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  • invisiblearts
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    6. invisiblearts,
    Oct 15, 2012 12:39 PM   in reply to andrewzors
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    Ahhh, ok.  Thanks for the explanation.  Unfortunately that's not the reason for my constant crashes, but still good to know.  Think I may resort to the uninstall/clean/reinstall.

     

    Thanks again. 

     
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