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JM Davis
JM Davis
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Installation Problems

Sep 26, 2012 12:02 PM

Tags: #student #disk #cs6

Did anyone have trouble installing Adobe Creative Suite 6 Design Standard?  I have tried installing several times, but I keep having problems when I try to open up the applications.

2458 Views   12 Replies   Latest reply: Nikhil Bisne, Sep 30, 2012 11:03 PM
 
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  • Nikhil Bisne
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    1. Nikhil Bisne,
    Sep 26, 2012 11:19 PM   in reply to JM Davis
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    Please let us know the exact error message.

     

    Thanks

    Nikhil

     
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  • Mylenium
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    2. Mylenium,
    Sep 26, 2012 11:53 PM   in reply to JM Davis
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    As Nikhil said, we do not even know what system you're on, so this is not going anywhere. Provide more info.

     

    Mylenium

     
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  • Leumeah
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    3. Leumeah,
    Sep 27, 2012 12:40 AM   in reply to JM Davis
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    Yes I have also had problems. I have tried to download proof of purchase  and proof of identity but the files were too big. I down loaded the software they recommended to send the files and put in the email address that they asked me to send to  but the software company has given the ff message: List contains invalid email address.

     

     

     

    CVZ

     
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  • Nikhil Bisne
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    4. Nikhil Bisne,
    Sep 27, 2012 12:58 AM   in reply to Leumeah
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    CVZ,

     

    Proof of Purchase and Proof of identity are seperate topics in itself and not linked to installation.

     

    Proof of Identity/Eligibility: Needed only when you are trying to get a serial  number for an educational verison a.k.a student teacher edition for an Adobe product.

    Proof of Puchase: Needed when trying to return a product purchased from a reseller.

     

    What exactly are you trying to do here?

     

    Thanks

    Nikhil

     
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  • Leumeah
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    5. Leumeah,
    Sep 27, 2012 1:05 AM   in reply to Nikhil Bisne
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    Dear Nikhil,

     

    Thank you for your reply. I am trying to get a serial number for an educational version. I have previously tried to download proof of purchase, identity and my union card but the files were too big (photographed).

     

    I then went onto the suggested link and downloaded the 'cyberduck' software. However, the email link provided by Adobe is not recognised by cyberduck.

     

    Would it be easier of I just sent everything to you by mail?

     

    Regards,

     

    Cathy Van Zanden

     
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  • Nikhil Bisne
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    6. Nikhil Bisne,
    Sep 27, 2012 1:29 AM   in reply to Leumeah
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    Thanks Cathy. Can you let me know the link you logged on to to upload your proof of purchase and proof of eligibilty(the link mentioned on the box or the insert in the box)?

     

    Thanks

    Nikhil

     
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  • Leumeah
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    7. Leumeah,
    Sep 27, 2012 5:46 AM   in reply to Nikhil Bisne
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    Dear Nikhil,

     

    I tried again. I compressed the file and converted them to pdf. After sending submit, and I have done the whole routine TWICE - it comes up with the ff:

     

    Sorry, this page is not available

     

    Broken link?

    Send us an e-mail.

     

    Error returned: 404

     

     

     

     

     

     

     

     

    Regards,

     

    Cathy Van Zanden

     
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  • Nikhil Bisne
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    8. Nikhil Bisne,
    Sep 28, 2012 1:48 AM   in reply to Leumeah
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    Cathy,

     

    There were some updations happening on our servers hence the website may have come up as unavailable. Can you try once more now and let us know the results?

    If you still get errors please open this link in a new browser and let us know the results.

     

    Thanks

    Nikhil

     
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  • Leumeah
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    9. Leumeah,
    Sep 28, 2012 3:45 AM   in reply to Nikhil Bisne
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    Dear Nikhil,

     

    Surprise surprise, it didn't work. I followed the link below and started chatting. However, they could not solve the problem except suggest I start all over again.

     

    Cathy

     
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  • Nikhil Bisne
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    10. Nikhil Bisne,
    Sep 28, 2012 4:27 AM   in reply to Leumeah
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    Cathy,

     

    I've sent you a private message. Please revert back on it when possible.

     

    Thanks

    Nikhil

     
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  • Leumeah
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    11. Leumeah,
    Sep 28, 2012 10:15 AM   in reply to Nikhil Bisne
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    I had trouble sending the file of my union card.

     

    Cathy

     
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  • Nikhil Bisne
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    12. Nikhil Bisne,
    Sep 30, 2012 11:03 PM   in reply to Leumeah
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    Thanks for the update Cathy. Will have someone from support contact you soon.

     

    Thanks

    Nikhil

     
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