• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

insufficient permissions

New Here ,
Sep 21, 2012 Sep 21, 2012

Copy link to clipboard

Copied

I have problems installing the latest version of flash. I get the message that I have insufficient rights, although I have administrators rights.

I have tried to do the clean install as suggested in replies to other peoples questions with similar problems. However, the problem still remains.

Below the contents of the log file.

Can you help me with getting this problem fixed.

0040 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0041 00001021

0042 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0043 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0044 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

0045 00001048

0046 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

0047 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0048 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0049 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0050 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

0051 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0052 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0053 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0054 00001018

0055 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0056 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0057 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0058 00001019

0059 00001020

0060 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0061 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0062 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0063 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0064 00001021

0065 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0066 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0067 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

0068 00001048

0069 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

0070 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0071 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0072 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0073 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

0074 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0075 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0076 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0077 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0078 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0079 00001036 Software\Opera Software/Last CommandLine 2

0080 00001036 Software\Opera Software/Last CommandLine 2

0081 00001036 Software\Opera Software/Plugin Path 2

0082 00001036 Software\Opera Software/Plugin Path 2

0083 00001045 C:\windows\system32\Macromed\Flash\flashplayer.xpt 5

0084 00001015 C:\windows\system32\Macromed\Flash\flashplayer.xpt 5

0085 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_4_402_278_Plugin.exe/ 2

=X====== M/11.4.402.278 2012-09-21+18-55-14.521 ========

=O====== M/11.4.402.278 2012-09-21+18-56-10.662 ========

0000 00000010 "C:\ProgramData\Adobe\AIH.f914f1a87c59e38961ab9bd46aec83e2ed019fcc\install_flash_player.exe" -install -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0008 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00001045 C:\windows\system32\Macromed\Flash\flashplayer.xpt 5

0014 00001015 C:\windows\system32\Macromed\Flash\flashplayer.xpt 5

0015 00000014 C:\windows\system32\Macromed\Flash\NPSWF32_11_4_402_278.dll

0016 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_11_4_402_278_Plugin.exe

0017 00000017 C:\windows\system32\Macromed\Flash

0018 00001031 C:\windows\system32\Macromed\Flash\flashplayer.xpt:5

=X====== M/11.4.402.278 2012-09-21+18-56-12.580 ========

Views

2.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 21, 2012 Sep 21, 2012

Copy link to clipboard

Copied

Do you happen to use an antivirus product called ThreatFire?  If so, can you check for this file in quarantined items in the threat control tab and remove it if it's there?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2012 Sep 23, 2012

Copy link to clipboard

Copied

Thanks for your fast help. Indeed, I am using Threatfire, and removing the quarantined items resolved the problem for installing the latest flash player. However, since the intallation browsing pages using flash has been insanely slow, and in most cases after waiting a long time the flash-plug-in crashes. Therefore, although the installation was supposed to be a succes, in practice it has not helped at all. What can I do to fix this, and get back an acceptable browsing speed?

Just incase the install log may be of any help here:

=O====== M/11.4.402.278 2012-09-23+12-15-32.771 ========

0000 Re: insufficient permissions 00000010 "C:\ProgramData\Adobe\AIH.0af59f2aa5e5761b0d4ee91ca0ddfbd1f0405ee0\install_flash_player.exe" -install -iv 8 -au 0

0001 Re: insufficient permissions 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 Re: insufficient permissions 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 Re: insufficient permissions 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

0004 Re: insufficient permissions 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 Re: insufficient permissions 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 Re: insufficient permissions 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 Re: insufficient permissions 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0008 Re: insufficient permissions 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0009 Re: insufficient permissions 00001036 Software\Opera Software/Last CommandLine 2

0010 Re: insufficient permissions 00001036 Software\Opera Software/Last CommandLine 2

0011 Re: insufficient permissions 00001036 Software\Opera Software/Plugin Path 2

0012 Re: insufficient permissions 00001036 Software\Opera Software/Plugin Path 2

0013 Re: insufficient permissions 00000014 C:\windows\system32\Macromed\Flash\NPSWF32_11_4_402_278.dll

0014 Re: insufficient permissions 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_11_4_402_278_Plugin.exe

0015 Re: insufficient permissions 00000017 C:\windows\system32\Macromed\Flash

0016 Re: insufficient permissions 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

0017 Re: insufficient permissions 00000022 C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_11_4_402_278.exe

0018 Re: insufficient permissions 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0019 Re: insufficient permissions 00000012

=X====== M/11.4.402.278 2012-09-23+12-15-38.010 ========

[private data removed]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2012 Sep 23, 2012

Copy link to clipboard

Copied

One addition to my previous post. The problems occur while using Firefox. In Chrome the problem does not occur.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 26, 2012 Sep 26, 2012

Copy link to clipboard

Copied

LATEST

Could you try some of the troubleshooting steps listed here and let me know if they help?  In particular, try temporarily disabling protected mode.

How do I troubleshoot Flash Player's protected mode for Firefox?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines