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dlawson52
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Adobe Flash 11.4.402.278 causes browser lockups & erroneous download requests

Sep 24, 2012 9:56 AM

Tags: #flash #lockups #11.4.402.278

I've installed Adobe Flash Player 11.4.402.278 on multiple Windows 7 Pro computers.  After the install, various websites (i.e. MSN.com, Yahoo, YouTube) lock up when trying to open.  This problem occurs in both IE9 & Firefox.  The workaround in IE9 is to disable the Adobe Flash Shockwave add-on.  Secondarily, users repeatedly receive requests to download Flash even though it is already installed.  To make matters worse many video files will not play even after the user reloads Flash 11.4.402.278.  Does anyone know how to revert to an earlier version of Flash?  I didn't have these problems with the previous version (.265, I believe).

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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Sep 24, 2012 4:56 PM   in reply to dlawson52

    The instructions below will tell you how to revert to a previous version of Flash Player.  We're interested in fixing these crashes though, so we'd like to get more info from you if possible.

     

    How do I revert to a previous version of Flash Player?

     

    On the machines that lock up, does it always occur with both IE and Firefox?  If it's just IE, do these systems have fingerprint scanners or accessibility software installed?  On Firefox, have you tried any of the troubleshooting steps listed in this faq?  How do I troubleshoot Flash Player's protected mode for Firefox?

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Sep 25, 2012 4:02 PM   in reply to dlawson52

    Ok, thanks for the update.  Please don't hesitate to let us know if you find Flash to be at fault.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Sep 27, 2012 1:15 PM   in reply to dlawson52

    Thanks Doug.  Please do let me know.  We've also got a Flash Player 11.5 beta that we just released.  This build focuses mainly on bug fixes so it might be worth while to give this a try too.

     

    9/26/2012 - Flash Player 11.5 Beta

     

    Chris

     
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  • Chris Campbell
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    May 4, 2010
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    Oct 8, 2012 10:35 AM   in reply to dlawson52

    @kutdkyutdkhg - Can you give me a URL with the Meetic advertisement so we can take a look?

     

    @Lucy Den - Glad to hear that the 11.5 beta helped.  You might also find that our newest 11.4 update (11.4.402.278, released today) might also work.

     

    @ahallett2 - Does this HP laptop have a fingerprint scanner installed?  If so, please try upgrading to our 11.4.402.278 release to see if that helps (it should).

     

    @KurianOfBorg - Out of curiosity, what browser do you use?

     

    @dlawson52 - Does Flash lockup Chrome for you?  YOu mention that 11.5 didn't help in every instance, did it help in some?

     
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    Oct 8, 2012 2:08 PM   in reply to Chris Campbell

    Chris, I think you mean 11.4.402.287?  The HP laptop does have a fingerprint reader, but as per my first post that has been removed now, I first encountered this issue on regular HP Business desktops i.e. no fingerprint readers.  I found a solution - do not install Flash under the Administrator account (something I do for some customers if I do not know the users password), and to fix the instances where I have done this is to remove Flash under the users login account and then re-install.  I may give 287 a whirl tomorrow and see if that has fixed the particular problem that only I seem to be getting.  As for others in this post, I can only assume they have been getting the problem when Flash has been installed under the user account.

     
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    Oct 8, 2012 2:16 PM   in reply to ahallett2

    ahallett2:  "As for others in this post, I can only assume they have been getting the problem when Flash has been installed under the user account." 

     

    Respectfuly, you are mistaken about this.   I am the only user on my computer which is the administrator account and is the same account that the Flash Player was installed. 

     
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  • Currently Being Moderated
    Oct 8, 2012 2:44 PM   in reply to dlawson52

    @dlawson52

     

    Does this resolve the issue on the remaining machines that have this problem?

    http://forums.adobe.com/message/4323109

     
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  • Currently Being Moderated
    Oct 9, 2012 2:27 AM   in reply to quarky422

    >Chris - I've installed 11.4.402.287 logged in as Domain Administrator on the HP laptop, then logged in as the regular user, and web browsing all ok now.  So it looks for now the issues I've been specifically experiencing have been resolved.  However, I think I will in future incorporate some acceptance testing before I start deploying future version of Flash everywhere!

     

    > quarky422 - In the specific cases I reported I had the described problem and solution that worked for me, and the latest release has hopefully fixed that issue for good.  With the plethora of machine configurations out there I guess everyone has unique issues, but my approach is simple: if it worked before something was updated, start rolling back until you identify the cause.  It took me a few hours to identify the issue and I went down the wrong track initially (thought it was to do with a web site the customer visited then I also visited on a different computer and had the same problem, but when reports came in from other users I knew that couldn't be the cause).  I really thought it was down to a Java update, so uninstalled that and Flash and it worked.  On the next machine just removed Flash and it worked, so re-installed Flash while logged in as the user, and it still worked.  This link

    http://forums.adobe.com/message/4323109 seems to be a fix though I have not tried it as the latest version fixed my particular problem, so may fix yours as well?  You don't say if you are logging in as Domain Admin or Local Admin.

     
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