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ccarllz
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Adobe Connect issues with Windows 7

Nov 14, 2012 9:08 AM

Has anyone found a solution to the problems Adobe Connect has with Windows 7?

775 Views   4 Replies   Latest reply: adc1234, Jan 11, 2013 7:18 AM
 
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  • Jorma Jennings
    1,252 posts
    Jul 5, 2007
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    1. Jorma Jennings,
    Nov 14, 2012 12:58 PM   in reply to ccarllz
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    What issues are you seeing?

     
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  • ccarllz
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    2. ccarllz,
    Nov 14, 2012 1:09 PM   in reply to Jorma Jennings
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    Machines with Windows 7 cannot connect to Adobe Connect. The person can enter the room, but when he or she clicks on content, it just shows "connecting... " and never connects.

     
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  • Jorma Jennings
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    Jul 5, 2007
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    3. Jorma Jennings,
    Nov 14, 2012 1:15 PM   in reply to ccarllz
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    Sounds like something is blocking network traffic. I'm not aware of any Windows 7 specific issues. I've used Windows 7 with connect for 2 years with no Windows specific issues.

     

    I'd call support at 800-945-9120 and see if they can indentify the issue and give you a resolution.

     
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  • adc1234
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    4. adc1234,
    Jan 11, 2013 7:18 AM   in reply to Jorma Jennings
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    I'd try the IE Compatibility Viewer just to the right of you URL. I had a similar issue, just click it and the page should load.

     
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