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Can't view videos. I hear sounds. Can't check settings. box to right of menu is white

New Here ,
Nov 20, 2012 Nov 20, 2012

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Can't view videos.  I hear sounds.  Can't check settings on Adobe.  box to right of menu is white

IE: 9  WIN 7 pro

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LEGEND ,
Nov 20, 2012 Nov 20, 2012

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Hello,

You can download the Flash Player Uninstaller which should completely remove Flash. You can find that here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html#main_Download_the_Adobe_...

After that simply visit the Flash Player Download page to reinstall the latest Flash Player:

https://www.adobe.com/go/EN_US-H-GET-FLASH

Note: Some browsers version of flash may differ, such as Chrome. It may have a lower version of flash than the website you're trying to view. Firefox and Internet Explorer typically keep up to the latest. If reinstalling the Flash Player doesn't work in your current browser, try a different browser and see if it fixes it.

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New Here ,
Nov 23, 2012 Nov 23, 2012

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Thank you for the response.

Did all that by myself, then off and on over 6 hours with the “chat” person. Still can’t see, only hear. Went back and checked driver version for adapter. It’s up to date too. And the help line is closed today.

Barry

J. Barry Colton, Director

cid:image001.png@01CD1F0E.E3D6A2B0

Our Mission:

To Enhance the Lives of Those We Touch

by Helping Others Reach Their Goals

MELALEUCA, INC.

<http://www.jbcolton.advancingwithus.com/> www.jbcolton.advancingwithus.com

<http://www.melaleuca.com/> WWW.MELALEUCA.COM

443.562.3199

443.836.0242 fax

<mailto:jbcolton@att.net> jbcolton@att.net

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LEGEND ,
Nov 20, 2012 Nov 20, 2012

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What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

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New Here ,
Nov 23, 2012 Nov 23, 2012

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Pat…bless you.

What I know.

IE 9, 64 bit

Win 7 pro

AMD Radeon HD 6650M

Driver 8.813.3.2000 dated 3/24/11

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