Runtime Error Since updating to Acrobat 10.1.3

[CyndieSea]

Error message when trying to open a PDF Document -

Microsoft Visual C++ Runtime Library

Runtime Error!

Program:  C”\Program Files (x86)\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application’s support team for more information.

OS is Windows 7

Browser is IE 9.08112.16421

Can anyone help me? please!

[dave_m_k]

Hi Cyndie,

Try launching Acrobat separate from all other applications and repairing via Help > Repair Acrobat Installation.

-David

[CyndieSea]

Hi David,

  Followed your direction but still getting the same error message.  I do

appreciate your efforts especially as I hadn't realized how much I actually used

Acrobat and it's a real problem for me that it is't working.  Is there any way

to uninstall and go back to the earlier version of Acrobat?

  Cyndie

[dave_m_k]

Hi Cyndie and Dan,

Are there any updates for Windows & IE available to you via Windows Update?  Have you also updated Acrobat to 10.1.3?

-David

[Dan_E_H_]

Hi David,

I have a similar problem (started yesterday), and searching the www shows that there are others - all starting this week. Seems like a general problem between Acrobat and IE.

- Dan

[pezzzzzzzza]

I have the same OS [windows 7 pro] and IE version as CyndieSea but I do not have this issue.

A colleague is having this problem though and is using a different browser as a fix in the meantime.

[CyndieSea · Accepted solution]

Finally... a fix!!!  Disabled the AVG Toolbar as suggested on a Microsoft Windows forum -

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/microsoft-visual-c-r...

Thanks to all and good luck to others with the same problem!

[pezzzzzzzza]

No AVG toolbar installed on my clients pc. Could there be another toolbar causing the problem?

[pezzzzzzzza]

I take that back, I scanned for software remotely and couldnt see it. Client said she had it installed and disabled it and now its fixed.

[dineshtech]

it did not work for me!!