Robohelp 9, Citrix, and TFS, a good combination?

[Mosens85]

Hi,

We are using RoboHelp 9 installed in a Citrix environment, using Team Foundation Systems (TFS) as a version control system.

Some users of RoboHelp lose their Recent projects list everytime they log off the system and log back in. They also lose all information about the TFS server and have to go through the whole process of linking to a TFS server and getting back their workspace everytime they want to open a project after they've logged off their system.

The exact same configuration works well for some users, wheras they do not loose their recent projects list nor their connection information with TFS whether they log off their system or not.

Any ideas where the problem lies? 

Thanks

[Jeff_Coatsworth]

You may be violating your license agreement if you’ve got RH installed on your terminal server. Generally, RH doesn’t like playing nice with networked projects – RH10 claims to be cool with it, but until more reports come in, I would advise against it.

The symptoms you describe sound like some user profiles are messed up – generally the session settings should persist (mappings, local working directories, etc.)

[Peter Grainge]

Rh10 is cool with having projects on a server, not Rh10 itself. My understanding too is this is a breach of the licence agreement as it is sold on a one user per licence basis.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Mosens85]

We have licences for everyone who uses RoboHelp over Citrix. Yes, I think the problems lie with the user profiles.

Thanks.

[Jeff_Coatsworth]

Did you run that by Adobe Support? I’m pretty sure it’s not allowed.

[Mosens85]

Yes, we've run that by Adobe Support, they don't say it's not allowed, but they say it is not certified nor supported...