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rocket2722
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PS Elements 11 install error on Win 7 64-bit machine.

Dec 9, 2012 7:02 AM

Tags: #error #install #shared #technologies #pse11

I have been struggling with installing PS Elements 11 on a Win 7 64-bit machine for over a day.  The Shared Technologies portion of the install is where the process fails.  The following is the error from the log file.  Any suggestions on how to proceed?

 

[    1748] Sat Dec 08 19:22:14 2012  INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
RIBS version: 5.0.65.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 912.45 milliseconds (0.91245 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller
Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-16051 2123011\Install.db
Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db
Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install. db
Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db
Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db
Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db
Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585}
Ignoring original data since install source is local
  Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
  Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Insta ll.db
--------------------  END  - Updating Media Sources -  END  --------------------
Supported RIBS version range: [0.0.66.0,5.0.65.0]
----------------- CreatePayloadSession: machine is x64 ---------------
Setting ignore refcount for '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 5.0.65.0' getting upgraded by '{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0'
[    1748] Sat Dec 08 19:22:14 2012 FATAL
Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 5.0.65.0' information not found in Media_db.
[    1748] Sat Dec 08 19:22:14 2012  INFO
:: END TIMER :: [Total Timer] took 1730.37 milliseconds (1.73037 seconds) DTR = 4.6233 KBPS (0.00451494 MBPS)
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)

FATAL: Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 5.0.65.0' information not found in Media_db.

Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
Exit Code: 7 - Unable to complete Silent workflow.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

 
Replies
  • Currently Being Moderated
    Dec 9, 2012 8:14 AM   in reply to rocket2722

    Did you try installing after deleting the folder C:\temp\Adobe Photoshop Elements 11\

    Also you might want to turn off your antivirus program while installation

     

     

    If the folder is hidden: follow the post http://forums.adobe.com/message/4849350#4849350 to turn hidden folders visible

     
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  • Currently Being Moderated
    Dec 16, 2012 11:16 PM   in reply to rocket2722

    Are you still having the issue?

     
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