Browser compatibility for Adobe AIR (browser-based version)

[RobertDesprez]

Hi there,

I'm using RoboHelp 10 to create the browser-based version of Adobe AIR. My understanding is that this version of AIR uses Flash for some of the navigation, such as the table of contents.

Can anyone else share their findings on which browsers and Flash plug-ins will reliably display the browser-based version of AIR? I've found that it displays fine on IE 8, but not IE 9, and not Google Chrome (version 23).

Any advice would be appreciated.

Robert

[Jeff_Coatsworth]

Psst – wrong place to ask – try searching the AIRHelp thread.

[Peter Grainge]

Robert

Try this link. Works for me in IE9 and Chrome 23.

http://www.grainge.org/demos/bbair/

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[RobertDesprez]

Hi Peter,

Great, thank you. Google Chrome displayed your content correctly. IE 9 did not at first but I reset my browser to its default settings and then it did work.

Are you aware of any recommendations by Adobe for which version of Flash you should be running with the browser?

I'll double-check my project for problems/issues.

Robert

[Peter Grainge]

To the best of my knowledge you should always use the latest version of Flash Player with any browser.

If in doubt, there is an Flash Player uninstaller on Adobe's site. Run that, then point the browser to anything with Flash content and the latest version will be installed.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[RobertDesprez]

Hi Peter,

I've spent more time looking at my project and I am not getting the results I need.

To summarize, I've created a browser-based version of Adobe AIR that is a local copy. It runs fine on IE 8, but not Google Chrome (version 23) or IE 9. I've also tried created a very small second RoboHelp project and I get the same results--the index.htm page is blank in Chrome and IE 9.

In Chrome, I've double-checked that it is running Flash version 11.5.31.5. I've noticed that Chrome changes my file path (see attached screen capture).

I'm at a loss to figure out why this is not displaying, as expected.

Any suggestions would be much appreciated.

Robert

[Jeff_Coatsworth]

You run into the Chrome security fix that they added a few releases ago to stop you from viewing local (either on your c: drive or on a LAN server drive) HTML content. There’s 3 ways to get around this – 1. FTP the files up onto a web server; 2. Enable local files access in the Chrome shortcut; 3. Set up a fake web server – see Peter’s site for “chrome” snippets describing 2 & 3.

[RobertDesprez]

Hi Jeff,

Your solution worked. Thank you so much!

Robert