I open powerpoint, press adobe presenter in the ribbon, press the video record option, camera aperas to be working fine, I press record, and then the system crashes. "Application encountered an internal error. If the problem persists, please report on product support forums of contact the support team." Presentation/Audio recording works fine. Video recording works fine with other software. I'm using a Dell Optiplex 990, 64bit operating windows 7 system. I record with the built-in camera on the DELL U2212HM monitor. Drivers are up to date. I sent in error reports (two times; a third time following this post) over the previous 2 months and have heard nothing back from customer support.
Welcome to Adobe Support.
Do you have External Graphics Card ?
Make sure you have the latest Graphics Drivers (http://www.dell.com/support/drivers/us/en/19/Product/optiplex-990)
Did you try recroding wth Adobe Presenter 8 with a different user account on your computer ?
Can you please send us the detailed error logs.
Please follow the steps mentioned here to generate error logs and send it to us.
We will check the logs and get back to you.
Adobe Presenter Engg. Team
Europe, Middle East and Africa