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I have downloaded creative suite design 6 on my Mac and I cannot get it to install or open. Any suggestions? I have Mac OS and it keeps saying it wants Microsoft windows. I have previously had creative suite 5 on my mac and it worked fine, now t is telling me that my mac os is not supporting the application. How can I get it to be compatible and open. This is driving me insane!!!
you downloaded the windows file.
use adobe live support and beg for forgiveness: http://www.adobe.com/support/chat/ivrchat.html
(they're actually very prompt and helpful and as long as you have not activated the windows version, there should not be a problem letting you download, install and activate a mac version.)
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did you download the windows version? if you have the mac version it should be a .dmg file. is it?
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Not sure we may have downloaded the windows version by accident but was following the instructions from Adobe...The file is an exe file...
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Is there a way to rectify the problem or do we have to buy it again?
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No need to re-purchase anything.
Just download the Trial version for Mac and install it.
Which exact version of Design CS6? Design Standard or Design & Web Premium?
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(he can use the windows serial number?)
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There's no mention of a Windows serial number. The question is simply about installing CS6 on a Mac.
I thought it was a Mac system with a Mac serial no.
Seems like he's just downloaded the Windows .exe installer onto a Mac by mistake.
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he/she purchased a windows version meaning he/she received a windows serial number, correct?
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Yes that's correct, so how do I fix it please..This has cost my parents a fortune as I need it for my university course
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is this true: you purchased a windows version and received a windows serial number?
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I know I sound silly, but I seriously don't know.. We only worked out we had the wrong download when it told me that I needed windows to open it...
I'm confused
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won't the trial version only last one month?
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yes, the trial is one month but can be used indefinitely with a mac serial number.
so, the issue is do you have a windows serial number? if you paid for the windows version you should have a windows serial number and you'll need to use the link above to get a mac serial number.
if you have a mac serial number, follow jw's suggestion and download the mac trial.
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Rand Walbundrie wrote:
won't the trial version only last one month?
Yes without a serial number.
But once you enter a serial number, it'll be permanently licensed.
What we're finding difficult to get a clear answer on is whether or not you've:
a) purchased a serial number?
b) if so, is it a Mac or Windows serial number?
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Thank you all very much for attepting to help me. I have contacted support and they kindly refunded the money on the previous download so I can download it again...
Things eed to be made a lot sipler for comlicated downloads for people like myself lol.
Thaks again and Happy New Year to all
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you're welcome.
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Rand Walbundrie wrote:
Yes that's correct, so how do I fix it please..
Download the CS6 Trial version for Mac (.dmg file).
Then install as usual and activate using your Mac serial no (I assume you have one of those).
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you downloaded the windows file.
use adobe live support and beg for forgiveness: http://www.adobe.com/support/chat/ivrchat.html
(they're actually very prompt and helpful and as long as you have not activated the windows version, there should not be a problem letting you download, install and activate a mac version.)