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Creative Suite 6

New Here ,
Jan 05, 2013 Jan 05, 2013

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I have downloaded creative suite design 6 on my Mac and I cannot get it to install or open.  Any suggestions?  I have Mac OS and it keeps saying it wants Microsoft windows.   I have previously had creative suite 5 on my mac and it worked fine, now t is telling me that my mac os is not supporting the application.  How can I get it to be compatible and open.  This is driving me insane!!!

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correct answers 1 Correct answer

Community Expert , Jan 05, 2013 Jan 05, 2013

you downloaded the windows file.

use adobe live support and beg for forgiveness:  http://www.adobe.com/support/chat/ivrchat.html

(they're actually very prompt and helpful and as long as you have not activated the windows version, there should not be a problem letting you download, install and activate a mac version.)

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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did you download the windows version?  if you have the mac version it should be a .dmg file.  is it?

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New Here ,
Jan 05, 2013 Jan 05, 2013

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Not sure we may have downloaded the windows version by accident but was following the instructions from Adobe...The file is an exe file...

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New Here ,
Jan 05, 2013 Jan 05, 2013

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Is there a way to rectify the problem or do we have to buy it again?

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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No need to re-purchase anything.

Just download the Trial version for Mac and install it.

Which exact version of Design CS6? Design Standard or Design & Web Premium?

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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(he can use the windows serial number?)

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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There's no mention of a Windows serial number. The question is simply about installing CS6 on a Mac.

I thought it was a Mac system with a Mac serial no.

Seems like he's just downloaded the Windows .exe installer onto a Mac by mistake.

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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he/she purchased a windows version meaning he/she received a windows serial number, correct?

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New Here ,
Jan 05, 2013 Jan 05, 2013

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Yes that's correct, so how do I fix it please..This has cost my parents a fortune as I need it for my university course

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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is this true:  you purchased a windows version and received a windows serial number?

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New Here ,
Jan 05, 2013 Jan 05, 2013

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I know I sound silly, but I seriously don't know..  We only worked out we had the wrong download when it told me that I needed windows to open it...

I'm confused

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New Here ,
Jan 05, 2013 Jan 05, 2013

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won't the trial version only last one month?

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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yes, the trial is one month but can be used indefinitely with a mac serial number.

so, the issue is do you have a windows serial number?  if you paid for the windows version you should have a windows serial number and you'll need to use the link above to get a mac serial number. 

if you have a mac serial number, follow jw's suggestion and download the mac trial.

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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Rand Walbundrie wrote:

won't the trial version only last one month?

Yes without a serial number.

But once you enter a serial number, it'll be permanently licensed.

What we're finding difficult to get a clear answer on is whether or not you've:

a) purchased a serial number?

b) if so, is it a Mac or Windows serial number?

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New Here ,
Jan 05, 2013 Jan 05, 2013

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Thank you all very much for attepting to help me.  I have contacted support and they kindly refunded the money on the previous download so I can download it again...

Things eed to be made a lot sipler for comlicated downloads for people like myself lol.

Thaks again and Happy New Year to all

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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you're welcome.

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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Rand Walbundrie wrote:

Yes that's correct, so how do I fix it please..

Download the CS6 Trial version for Mac (.dmg file).

Then install as usual and activate using your Mac serial no (I assume you have one of those).

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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you downloaded the windows file.

use adobe live support and beg for forgiveness:  http://www.adobe.com/support/chat/ivrchat.html

(they're actually very prompt and helpful and as long as you have not activated the windows version, there should not be a problem letting you download, install and activate a mac version.)

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