Cannot start Business Catalyst from Dreamweaver CS 6.

[RonDarling]

I have a x64 Windows 7 operating system and have CS6 Dreamweaver installed. I have the Master collection and have a subscription to the creative cloud. When I click under Site - "New" Business Catalyst Site.... A dialogue box opens up that says Business Catalyst on the title bar but the box is white and then disappears.  On the right side where it has the Business Catalyst tab that says "Login" and the button does nothing. No response at all. If I select Site -> Manage Sites and select either Import Business Catalyst Site or New Business Catalyst Site  the
dialogue box opens up that says Business Catalyst on the title bar but the box is white and then disappears.

Everything else works (I can log in to the Phone Gap service), but anything related to BC will not work at all. If I login using Muse all is ok. Muse is on same machine as dreamweaver CS6 .On another windows 7 machine using dreamweaver cs5.5 I can log in to BC just fine. Just from dreamweaver CS6 I have this problem. Any help would be appreciated.

[Brad Lawryk]

Sounds to me like you installed the Business Catalyst extension for Dreamweaver?

[RonDarling]

Brad you are correct I did install the Business Catalyst extension in dreamweaver cs5.5 but did not install the extention in dreamweaver cs6. Cs6 is on one windows 7 machine and cs5.5 on different one.

Thanks

[Brad Lawryk]

Ok, then usually when I have issues with DW I always delete the DW Cache file before doing anything else. It almost always fixes the problem.

http://forums.adobe.com/message/2260933#2260933

[RonDarling]

Thanks for the information... Did delete the cache files..... notice that there are two directories called configuration and configuration-1.... After I subscribed to the creative cloud I applied the updates. Any cae deleted both .dat files and still same problem.

Thanks

[Brad Lawryk]

You say "once you subscribed ...."

Does that mean you had the DW stand alone from Master collection installed then subscribed to the cloud?

If so, you may be experiencing a conflict in registered users. Is your DW registered to the same Adobe ID of your Business Catalyst stuff?

Just trying to eliminate possible causes.

[RonDarling]

I installed master collection as a standalone (no creative cloud) never used Business catalyst.... then in decemeber I subscribed to the creative cloud. but never downloaded the dreamweaver application from the cloud. Just ran the adobe application manager.... which supplied the updates.... My adobe ID is the same for both DW and BC....

[Brad Lawryk]

Out of curiosity then I would install the cloud version of DW. That way we know that would be in sync .... only takes a few minutes.

[RonDarling]

ok did not think that.... but when I try to download DW (the try link) i get a pop up that says need Adobe application manger unning... which if it is running.... all applications are up to date.