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Latest Adobe Connect add-in breaks Osprey 230 video

Jan 10, 2013 9:44 AM

If I uninstall the addin, and refuse to let it re-install, the Osprey 230 card video works great. As soon as the add-in is installed, I only get a black screen for video. Since it was Adobe that suggested the Osprey 230 for professional video feeds, I'm hoping they can update the Connect Addin to work with it.

 
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  • Currently Being Moderated
    Jan 18, 2013 10:05 AM   in reply to Eric Engelmann

    I think many people on this board are waiting for Adobe to fix this problem.  Unfortunately, I did not see any responses from Adobe support staff so far. Hope they read this and update us on the status of this problem, and when we could expect it to be resolved.

     
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    Jan 28, 2013 9:34 AM   in reply to Eric Engelmann

    Time to write a letter to management? Nobody from Adobe feels a need to respond?

     
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  • Jorma Jennings
    1,850 posts
    Jul 5, 2007
    Currently Being Moderated
    Jan 28, 2013 10:19 AM   in reply to user717

    The compatibility with the Osprey 230 card is a known bug. It will likely be resolved in a future release.

     

    Bug number: 3220472, 3187138, 3215650

    http://helpx.adobe.com/adobe-connect/release-note/connect-9-known-issu es.html

     
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  • Currently Being Moderated
    Feb 3, 2013 7:55 AM   in reply to user717

    user717: Apologies that you had to wait this long for a response from Adobe. I am a volunteer here. I am not from Support or Management teams and I am replying in my personal capacity that we will strive towards better and faster communication.

     

    Meanwhile, to answer your specific query, some Osprey card users are facing issues in Adobe Connect. See a blog post from the Support team here. This is to say that Adobe is aware of it and the team is working towards getting this resolved.

     
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