I am repeatedly asked to enter my serial number

[Guest]

Hello Mr. Wright.

I installed the CS6 design and web premium a little over a week ago with a windows disc.  It has been working beautifully until two days ago.  A dialog box about a trial came up on my screen and I couldn't use my software until I logged in as a trail.  I contacted support about this (before logging in) and they told me to just log in.  Well after closing out of my applications it said that I had 29 days left of my trail.  I am really confused about what I am suppose to do since I don't have a trial I have a registered copy of the software.  In myAdobe it shows my product registered with my serial number and the date that I registered it.  I have no clue what to do to correct this issue or what is going on. Any and all help is greatly appreciated!  

[Jeff A Wright]

What happens when you click on the License this Software button?  Are you able to enter your Adobe ID followed by a serial number?

[Guest]

Yes sir it does allow me to enter a serial number.

[Jeff A Wright]

Branching this to a seperate discussion.  Bob it sounds like you are affected by the issue documented in 64-bit products convert to trial on launch or prompt for activation after licensing | CS6, CCM - http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html.  Can you verify that you are utilizing Windows and that you are experiencing this difficulty with your 64-bit applications?

[Guest]

Jeff I am using windows 7.  I'm not sure how to verify the 64-bit part.  When I type in photoshop in the windows start menu it gives me two choices one with 64-bit beside and one without.  I have been choosing the one without 64-bit next to it.  So if I just put my serial number in each time my issue will be "fixed" as far as it will verify that I actually have a valid license?

[Jeff A Wright]

Correct please bookmark the document in message #3 as it will be updated once a solution has been developed.

[coryparris]

I am also experiencing this issue for several months. Do you know when you will have a real solution? It is beyond annoying.

[Jeff A Wright]

I am sorry Coryparris but I do not have any updates to provide beyond those detailed in the referenced document in message #3.